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You might want to use one of the other Webroot versions ...
on June 20, 2013
(Note: Amazon is using the old naming of the products, and I accidentally downloaded and installed Complete - see the Webroot site and the Amazon comparison chart).
I've been using "Webroot" for about four or five years, including when the product was Prevx. Webroot acquired Prevx and eventually replaced their Webroot flagship product with the Prevx product (you can do an Internet search if you want more info). I'll focus this review on my experience with the company and product.
I'd decided to downgrade from SecureAnywhere "Complete", for two reasons - their Backup and Sync feature currently uses Sugarsync technology. So, if you are using Sugarsync, you might want to drop down to Internet Security Plus, which I did. Also, a PCmag article states that the Webroot password feature uses LastPass password technology. Unfortunately, there is no warning from Webroot on this (Sugar Sync and LastPass), you just get to find it out on your own. The other reason is that I do not want the "Permanently Erase with Webroot" for Windows Explorer (XP/7) feature that comes with Complete. If you've ever accidentally erased a file, you might understand why ... a personal preference. (Unless it has changed in the past month, you cannot control how this feature is permanently set on your local computer. When there is a Webroot product update it changes the setting back to default, a downside to cloud-based.)
In addition, their default config may setup Webroot to "Maximum" Self Protection security setting despite the fact their own suggestion is that "Medium" "provides maximum possible compatibility with other security software". If you are using Norton 360 you are likely to get a recommendation from Norton to uninstall Webroot. If Webroot wants to proclaim they are compatible with other programs, then should offer specific settings with a few of the leading products in the marketplace. That would not be hard for them to do.
Regarding using with other security programs ... when using this program, I've always used it with another computer-based security program, in the past with the Zone Alarm full suite (which I eventually had too many issues with after using over ten years), then with Norton Internet Security Suite 2012 and now Norton 360 2013. While I am not a tech, I started in computer sales in 1985. and software sales in 1993, and would put myself in the intermediate category. From this level, I have not seen any significant issues running with another security program. Could there be something on a much more technical level where there is a conflict? That is possible. When I first started using Prevx, it was a very simple anti-virus, anti-spyware program. Now, "Complete" includes a "firewall", backup & sync, password management, etc. So, that opens up more opportunity for conflicts. But, I think I have only experienced one virus in the last five years. So, this dual approach has worked fairly well for me.
Regarding support ... One criteria I look at with software is what support does the company offer, and when. Webroot only offers technical support for consumers from M-F, 7am to 6 pm MT. They have sales there later at night and on the weekends, but not support. In this day and time that is very weak. Recently, I submitted a support ticket online and 29 hours later had not received a response. I finally just called them. After about a fifteen plus minute wait, I got a helpful USA-based technician who answered my questions. If you are having a malware issue, do you want to wait that long? What if it happens Friday night? Update: Well, that issue ended up not being resolved, so I started again this week. After waiting on hold for over thirty minutes, I spent the next hour and a half with a tech that remoted into my computer. He spent time deleting items from my registry (not a comforting feeling) and in the end was not able to resolve the issue. Then I was told it would be escalated and that someone would be contacting me. I asked when and was told basically when they get to it, maybe a couple of days. Then this afternoon, I get an email from the tech that I worked with (I did not know it was him until after we exchanged a couple of emails, that gave me instructions of what to do to resolve the issue (on my own) ... it did not work. Update2: Today, Support answered the phone quickly and this time resolved the issue remotely. Amazon not labeling the software version properly (still not) turned out to be a mini "time" nightmare.
In closing, personally I like "Webroot", but would not use it as my only security program for the reasons stated above. I would recommend their basic product (SecureAnywhere Antivirus) - that I've used for a few years, maybe Internet Security Plus (your needs versus features), but NOT the "Complete" version.