Top positive review
3 people found this helpful
DOA. But others have worked...
on September 23, 2011
This unit arrived Dead. Amber LED was on (Critical Error).
I had to "do the dance" with the Tech Support. Level I, then Level II.
One phone call. After jumping through their hoops, when they heard I
bought from Amazon, the Level II tech said "Return it to them, because
it is brand new. They will replace it, and should not charge you for
return shipping! We would have to. And we would probably send you a
REFURBISHED box back, and make you pay for return shipping. And it will
I LOVE AMAZON. They are replacing the device, already picked up the bad
one. I will have the new one tomorrow. (And they already picked up the
one I had).
Finally, I am a GEEK. I am using this unit to test the recovery process
for a client with 3 of these boxes. I liked the USB Backup feature of the
device. A LOT. Having just had one of my original MyBooks fail).
You can ONLY put in Caviar Green Drives. This is because they run slower,
quieter and require less power and put out less heat (it is not a conspiracy),
the case was ENGINEERED for 4 of these drives, and is REALLY QUIET.
I already have spare drives for this unit. I will be testing the RAID 1 (mirror)
recovery. If ANYONE is going to do this, BE WARNED, the drives you put in MUST
be BLANK (unformatted) or it will not REBUILD THEM. In my case, I will be testing
FAILURES, using the same drives over and over to recover/repair or reboot. Knowing
this is huge!
Also, if you replace a failed drive. DO NOTHING but replace the drive, and power
on. The unit will REBUILD THE Drive automatically (assuming its green light comes on).
As a reminder (from the manual): Just because you MOVED (key word) all of your files to
a RAID box does NOT MEAN you have a backup. The RAID can fail (and the drives WILL FAIL).
That is why the next feature is so important.
I really like the 1 touch backup and the HANGING other devices off of the device. And for
those who do not konw. Once you configurare a MyBook or something for a backup. You plug
it in, and hit ONE button. It backs up. If the backup was ALREADY DONE BEFORE, it does a
VERY EFFICIENT RSYNC (only copies over the changes!!!! This is great for photos, etc. If
you add photos, and then "BACKUP" again, it will only copy the ones you added.
I am not enamoured with the speed, and REALLY wished they had offered a Firewire or
USB 2.0 to PC connection (the usb connectors are only for other drives). When I was
doing an initial load of 1.5 TB, it took days.
I only took off one star because the device does what it is supposed to do. The DOA
device turned out to be a good reminder as to why I LOVE AMAZON :- And honestly, the