Top positive review
It's an easy and entertaining read that is well referenced and annotated
on July 9, 2015
"What it Takes" only deals with professional service firms. It deals with everything from values, hiring, compensation, culture, and service delivery.
Very few business books focus exclusively on professional service firms. As such, I've had difficulty applying the author's insights. Plus most business books that try and deal with professional services don't take into account the complexity inherent in these type of firms. Charles Ellis addresses complexity through detailed case studies, which helps provide the necessary context for applying (or not applying) an insight to my own firm. It's an easy and entertaining read that is well referenced and annotated. I highly recommend it.