- Hardcover: 320 pages
- Publisher: Yale University Press; 1st Yale University Press Ed edition (May 16, 2007)
- Language: English
- ISBN-10: 0300123523
- ISBN-13: 978-0300123524
- Product Dimensions: 6.1 x 1.1 x 9.2 inches
- Shipping Weight: 1.3 pounds (View shipping rates and policies)
- Average Customer Review: 14 customer reviews
- Amazon Best Sellers Rank: #1,535,505 in Books (See Top 100 in Books)
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What Really Matters: Service, Leadership, People, and Values Hardcover – May 16, 2007
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“What Really Matters really is what one learns from touching lives, improving life, as John Pepper did with Procter and Gamble.”―Tim Love, Vice-Chairman, Omnicom Group
“John Pepper has been an inspiration to countless people around the world. What Really Matters captures his contagious optimism and positive presence, and lays out lessons for living and leadership from which we all can learn.”―A.G. Lafley, Chairman and CEO, Procter and Gamble
“No one should accept a position of responsibility without reading this book. John Pepper provides ground-zero real-world insights into managing the dilemmas that confront every leader―including ethical dilemmas. The business world might be quite different today if this book had been required reading for those CEOs of the past decade who lost their way.”―Norman R. Augustine, Retired Chairman and CEO, Lockheed Martin Corporation, Former Undersecretary of the Army, Former Chairman of the American Red Cross.
“What Really Matters is a wonderful antidote for executives who make excuses for their bad behaviors: ‘it’s complicated out there;’ ‘the pressures are enormous;’ etc., etc. In practical, clear, and compelling terms, John Pepper lays out how to lead with integrity, humility, and ―not instead of ―effectiveness.”―Roger Martin, Dean of the Rotman School of Management, University of Toronto
“John Pepper’s What Really Matters may been written for a Procter and Gamble audience, but it should be read by other companies and business school, as well as those in government. Not only was John Pepper an extraordinarily creative CEO at P&G, but he also has an unusual ability to communicate what I call ‘character-based leadership.’”―David M. Abshire, President and CEO, the Center for the Study of the Presidency
“An exceptional roadmap, built from experience, for success in business and life.”―Richard Ferris, Retired Co-chairman, Doubletree Corporation
“An insightful and wonderful book about business and life originally directed to Procter and Gamble employees. What Really Matters is a book that every business man must read.”―Domenico De Sole, Retired President and CEO, Gucci Group, NV
“John Pepper has again demonstrated his awesome leadership skills, people sensitivity, personal values, and focus on the delivery of real value to the consumer”―Donald R. Beall, Retired Chairman and CEO, Rockwell
“This is an honest and generous personal account of an inspiring career by a great business leader who also has served a range of other good causes so well. I hope many young people will read and benefit from this excellent book.”―Ernesto Zedillo, Director of the Yale Center for the Study of Globalization, Member of the P&G Board, Former President of Mexico
About the Author
Yale University and in various executive positions at Procter & Gamble, including chairman of the board and chief executive officer. He is married, has four children, and lives in Wyoming, OH.
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Best-selling author, Tell Your Clients Where to Go! A Practical Guide to Providing Passionate Client Leadership
with all of us, and we can all benefit from his writings. Put this book in your library
so you can go back and read your favorite parts again.
While the book is presented as a three part discussion of...
* How companies succeed - by creating and sustaining leadership brands, letting the consumer decide, and going for big wins; all of which is primarily a marketing story
* How companies can stay in the lead - by creating organizational qualities; thru values, practices and relationships that support the brands and develop a vibrant community with employees.
* How we live our lives - through intimacy with consumers, competitors and colleagues that builds and sustains passionate ownership amidst a culture of trust and high expectations.
..., it really is an integrated picture of how P&G's guiding purpose, principles and values work to support its position as one of best, if not the leading consumer products company in the world.
Although the book is filled with P&G stories to demonstrate and emphasize its messages, it is not a fast or simple read. It reads a bit like the memoirs of John Pepper, who comes across as a person of integrity, demonstrating P&G's desired 'passion for winning', while showing his learning and caring aspirations. The later is best shown thru a quote of his favorite text of the Talmud: "You are not required to complete the work, but neither are you free to desist from it." I found the book interesting, but beyond recommending it to P&G employees or alumni and business school graduates interested in working for P&G, I am not sure of just who else might find it interesting.
Dennis DeWilde, author of
"The Performance Connection"
John Pepper is the ex-CEO of P&G from 1995 to 1999. He is now the chairman of the board at Walt Disney Company and a CEO of the National Underground Railroad Freedom Center.
As you can see from the cover, the book talks on service, leadership, people and values. Throughout the book, you'll be be presented with never ending life experiences from John Pepper over his 40 over years of service in P&G.
The book is divided into three parts, Foundations for Success, Staying in the Lead and How We Live Our Lives.
In the first part, he talked on the principles behind brand building. He drew on numerous examples to make his point.
For the second part, he touched on how P&G was involved in community building and the important role it played for the company.
In the last part, it was about management in general and how he lead his company and what he learned during the years at P&G.
Even though you may not have worked for P&G, after reading the book, you will have a very thorough understanding of the guiding principles of P&G.