What They Don't Teach You In Business School: Real-World Sales And Service Skills You Need To Win And Wow Clients! Kindle Edition
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About the Author
After working hard to get good grades in high school, Michele was accepted to Boston College, and she graduated with honors with Bachelor's degrees in both Marketing and Economics. After many years working in the corporate world in various sales and marketing positions, Michele began to develop a strong desire to leave the "corporate grind". Although the corporate paycheck was great, Michele had an entrepreneurial mindset, but she was afraid to leave the security of the high-paying, salary-plus-commission jobs she was accustomed to.
After starting the business part-time as a hobby, Michele and her husband Alan founded MPD Video Productions, and they eventually both left the corporate world to run the business full-time. Michele and her husband both wanted "out" of corporate America so badly that they decided to sell their big house, move to a less expensive town, and downsize to cut expenses while building their video business. The company is now an award-winning video production company providing video services to all types of clients.
Upon meeting so many small business owners, Michele realized how many business people lack critical sales and service skills. She felt compelled to share her vast knowledge with the world, in hopes of helping other business people learn techniques on selling and servicing customers, communicating and setting expectations with clients, and building customer loyalty. You can email Michele at email@example.com.
- ASIN : B071VKW8PZ
- Publication date : May 8, 2017
- Language : English
- File size : 702 KB
- Simultaneous device usage : Unlimited
- Text-to-Speech : Enabled
- Screen Reader : Supported
- Enhanced typesetting : Enabled
- X-Ray : Not Enabled
- Word Wise : Enabled
- Print length : 160 pages
- Page numbers source ISBN : 1548706884
- Lending : Enabled
- Best Sellers Rank: #656,958 in Kindle Store (See Top 100 in Kindle Store)
- Customer Reviews:
Top reviews from the United States
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If your are a current business student or anyone not getting the results you hoped to get in your profession, could it be you need better customer service skills? If so, get this book, read it, and take the time to reflect. It could make the difference for you between pleasing your customers and having few or no customers. The particular strength in this book is exactly how to communicate with customers - what to say, when, how and why, with specific examples. My own biz school education taught all the bells and whistles of finance, accounting, accountability, governance...but not nearly enough about the only think that actually matters, which is Please Your Customer.
This book helps fill that gap and is recommended for anyone who wants better results, no matter if they provide a product or service and whether entrepreneur or staff member. An excellent book, fast and easy to read with excellent lessons. A+ !
Michele Fleury gives many examples and tips to go above and beyond for the customer. Customer relationships are the foundation of almost every business. Her example of how fixing a mistake with urgency and courtesy can lead to a stronger client relationship, was a powerful demonstration of how to deal with bumps in the road and come out of it shining.
I liked how the author finished each chapter with a pertinent question that focused on my business and the material covered. Anyone working with customers/ clients, especially those in a service based industry, should read this book.
Especially business. But it doesn't have to be, especially
when you focus on the basics. And apparently, the basics
are not what they teach you in "business school."
This simple and powerful book will get you on track
to building a healthy business with one primary force:
love your customers, and they will love you.
All else are merely details, and that's where this book shines.
Ali Julia review
Top reviews from other countries
Two factors distract a businessman.
They are expectations and information.
Excess of information produces a strain.
Not meeting the expectations produces stress.
These two definitely pulls a normal human being away from common sense.
This book is that common sense which businessmen normally should possess or atleast thought to possess so.
But there is more.
The perspective of providing the information in this book is on hands and practical.
The author is already an entrepreneur and a successful one too.
As the subject is put across, the author does justice to the title.
Today's business school, I doubt, if would be courageous to teach the information in this book.