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What They Don't Teach You In Business School: Real-World Sales And Service Skills You Need To Win And Wow Clients! by [Michele Fleury]

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What They Don't Teach You In Business School: Real-World Sales And Service Skills You Need To Win And Wow Clients! Kindle Edition

4.3 out of 5 stars 61 ratings



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Editorial Reviews

About the Author

The daughter of hard-working parents (Dad was a school teacher and Mom was a secretary -- today her title would be "executive assistant"), Michele was brought up in a small, rural town in Massachusetts. Michele grew up wanting to leave "small town America" to experience the big city. Although she grew up with friends, was outgoing, and was successful in school, Michele always felt like a "square peg trying to fit in a round hole" in a place where the small town "mentality" seemed to be all around her.
 
After working hard to get good grades in high school, Michele was accepted to Boston College, and she graduated with honors with Bachelor's degrees in both Marketing and Economics. After many years working in the corporate world in various sales and marketing positions, Michele began to develop a strong desire to leave the "corporate grind". Although the corporate paycheck was great, Michele had an entrepreneurial mindset, but she was afraid to leave the security of the high-paying, salary-plus-commission jobs she was accustomed to.
 
After starting the business part-time as a hobby, Michele and her husband Alan founded MPD Video Productions, and they eventually both left the corporate world to run the business full-time. Michele and her husband both wanted "out" of corporate America so badly that they decided to sell their big house, move to a less expensive town, and downsize to cut expenses while building their video business. The company is now an award-winning video production company providing video services to all types of clients.
 
Upon meeting so many small business owners, Michele realized how many business people lack critical sales and service skills. She felt compelled to share her vast knowledge with the world, in hopes of helping other business people learn techniques on selling and servicing customers, communicating and setting expectations with clients, and building customer loyalty. You can email Michele at michele.mpdvideo@gmail.com.

Product details

  • ASIN : B071VKW8PZ
  • Publication date : May 8, 2017
  • Language : English
  • File size : 702 KB
  • Simultaneous device usage : Unlimited
  • Text-to-Speech : Enabled
  • Screen Reader : Supported
  • Enhanced typesetting : Enabled
  • X-Ray : Not Enabled
  • Word Wise : Enabled
  • Print length : 160 pages
  • Page numbers source ISBN : 1548706884
  • Lending : Enabled
  • Customer Reviews:
    4.3 out of 5 stars 61 ratings

Customer reviews

4.3 out of 5 stars
4.3 out of 5
61 global ratings
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Reviewed in the United States on May 20, 2017
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Reviewed in the United States on May 14, 2017
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Reviewed in the United States on May 28, 2017
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Reviewed in the United States on May 14, 2017
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Reviewed in the United States on January 12, 2020
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Reviewed in the United States on June 20, 2017
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Reviewed in the United States on May 14, 2017
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Top reviews from other countries

Anonymous
5.0 out of 5 stars An essential
Reviewed in India on June 4, 2017
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Arthur van der Velde
3.0 out of 5 stars Misleading title
Reviewed in Australia on February 15, 2020
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Shel
5.0 out of 5 stars This book is full of really useful ideas for getting customers
Reviewed in Australia on May 17, 2017
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