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What Is Total Quality Control?: The Japanese Way (Business Management) Paperback – September, 1991

5.0 out of 5 stars 4 customer reviews

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Product Details

  • Series: Business Management
  • Paperback: 215 pages
  • Publisher: Prentice Hall Trade (September 1991)
  • Language: English
  • ISBN-10: 013952441X
  • ISBN-13: 978-0139524417
  • Product Dimensions: 1 x 6 x 9 inches
  • Shipping Weight: 7.2 ounces
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #1,733,441 in Books (See Top 100 in Books)

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By Edward J. Barton VINE VOICE on February 20, 2010
Format: Paperback Verified Purchase
One of the great foundational books for the quality movement. Ishikawa is regarded as one of the early pioneers of TQM. In this, his seminal work, he discusses the full gamut of TQM - from personnel and training through corporate and customer strategies.

Probably the most useful components for the modern reader are Ishikawa's ideas on management and training, as well as cultural readiness. His admonitions that the TQC approaches in Japan cannot work exactly the same in America have proven prescient over the last 30 years. His views that employees must be empowered to drive quality throughout the organization ring even more true today.

A good background read for anyone interested in quality, six sigma or manufacturing management.
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Format: Paperback Verified Purchase
Highly recommend. This book is a must read to understand the fundamentals of Quality.
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Format: Paperback Verified Purchase
I needed this book for some research. Since it would be substantially marked-up in the process I took a chance on the bargain price offering. What I received was a new book in great condition. The service was great and the condition was better than I had hoped for. I will look for this seller again!
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Format: Paperback Verified Purchase
Found this book while desparately looking for material for a term paper. Found it on Friday, had it by Tuesday in plenty of time for inclusion in my paper. A good source of information related to Kaoru Ishikawa's work in the field of Quality Management.
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