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on September 2, 2013
I purchased this from Lowes 2 years ago and brought an extended five year warranty.

My first comment is if you have dont have tile or linoleum floor, you need to make sure you have good water proofing under this. I would not put this unit on any carpeted surface.

These energy efficient appliances come with adaptive defrost controller that is microprocessor based and is quite complex. This is the source of a lot of problems with this design. Energy 'efficient' at least with Whirpool refrigerator is a 'bad' thing as Whirlpool/Maytag despite a lot of years of complaints about this model still cant produce a reliable high quality unit due to the Jazz controller board.

At $1300 that is really a shame. These guys don't have USA engineers on staff 'but outsource' the controller design, often to the low bidder. That is the problem, outsourcing design work to the low bidder in communist china. Whirlpool /maytag in general seem to be bring most everything back to the USA for their new products.

After six months I noticed very unusual frost/defrost cycles and over flowing water, which I just mopped up. They claimed there was a new defrost drain check valve that was needed. but when I looked in the back of the unit they had already replaced this (on my model) crummy rubber valve with a solid plastic piece that went from the condensate drain to the drain pain.

So I just unplugged the device and it reset it self. I continued on in this mode of 'mop' and reset the power for about another 18 months, when both the refrigerator and freezer stopped cooling properly.

I found out where to download the schematic and programming manual for the 'Jazz ' Controller' board for the Maytag/Amana/Whirlpool. This is a very valuable link giving part numbers and schematics and most importantly the complete programming guide and debuggging guide which allow limited remote trouble shooting before disassembling the unit. if you don't have the programming manual and service checks you will be 'hit or miss' replacing parts.


The best thing about this manual is how to put your refrigerator into a manual defrost mode as if there is icebuild up and the refrigerator will not work. if you get lot of ice you will freeze the fan that is used to blow the cold air to the refrigerator unit and the refrigerator wont cool and freezer also probably wont cool. if you cant hear the fan when you open the freezer door its frozen or not working. a lot of time you can keep your ref going by freezing some ice in gallon jug, putting that in the refrigerator, then hitting defrost manual mode ( and programming it for the normal defrost setting until you get cool air blown from the bottom to the top (assuming your damper control and timer are working).

I determined I had a bad 'Jazz' board after running the self tests. It is not enough to just replace the board you MUST add a 1000 Joule+ surge protector to the back of the Unit or every two years you will probably be buying a new Jazz board at $100 a pop.

I found out my warranty would not replace a bad board due to power surge. So I replaced it myself and added the surge protector. The controller board is easy to replace as it is in the top of the fridge under the light. You power the unit down, pull the light cover back. Then there are two tabs you press down in front of the lights with screw driver in the horizontal position, then pushed down. The housing for the controller pops right off and the rest is easy. i should note my unit used a Jazz version 7 and they unit i purchased was at rev 14, so 7 revision to the board design in 2 years. not good.

The unit worked for a while but I think as the controller was bad and it was cycling too often it must have damaged the thermostat. The programming test mode indicated that was a potential problem. Unfortunately replacing the thermostat requires quite a bit of disassembling of the freezer section, but not a lot of tools, 1/4 nut driver, screw driver, hair driver.putty nice, wire strippers, and some quick connect electrical connects, silicon and a plastic tie. make sure the power is of when you do this.

In general the Jazz controllers tend to die due a lack of proper surge protect. if you have lights getting blown, and neither the fridge or freezer working, i would enter the self test mode and replace the jazz controller board as the self testing mode will probably indicate it is bad.

now if you have the more common problem of the refrigerator not working but the freezer works with some ice build up. just try a couple of manual defrosts that might fix the problem alone

if not then run the tests on the system from the programming guide to determine what part of the defrost unit is bad.

in general in these units the thermostat seems to go out, then the heater element. then the defrost timing controller, and that presumes your controller board which controls these units has not gone out.

i decided to 'save' my warranty for the compressor and deal with these minor electrical issues myself. while they are
minor' they take a lot of time to repair and I doubt the svs tech would have told me i need a surge protector. that was only obvious after i got a hold of the schematic for the jazz controller which is another subject.

whirlpool/maytag was no help and they go to extraordinary links to hide the manual you need to debug your refrigerator problems. this is poor engineering caused by a very complex adaptive controller and poor quality control/components on the Jazz controller board.

if you're hubby aint handy unless you buy the extended warranty I would not get this unit. sadly I can't really recommend another unit as all these refrigerators now seem to be designed to be serviced by a tech every two years.

your initial purchase is your down payment all but the top end appliances, and that is probably by design. you probably have to buy a $2000 dollar plus model to get a reliable refrigerator these days and one made in Europe or the USA. and i mean everything made in the USA especially the electronics.

this Jazz board had all made in cheap made in china electronics on it. I was disgusted by the quality of components. i used to design electronic controls so i know the deal wit the devil Whirlpool made rather than use high quality made in the USA capacitors, ICs, relays.

whirlpool/maytag should apologize to me for this poor controller board design needing a surge protector and how quickly the controller board got blown out.

the only good thing it has going for it is the limited diagnostic tests you can program in, if you can find the programmers manual like i did. print the manual out as you will need it.

Good luck whirlpool maytag fans on this one we will all need it.

I updated this product to 3 stars based upon the new controller board and new thermostat that had to be installed as the loss of control by the Jazz controller popped the thermostat open by freezing it in solid ice.

over all this is a neat design with the freezer on bottom, and ex the controller the quality was very good for the money and it is very energy efficient over my old whirlpool unit.

i would say the new Jazz controller board is much more stable and improved over the one in my unit, IF you put a 1000+ joule surge protector to protect the microprocessor on the Jazz controller. that is probably 'the' key thing you need to do to get a 5-10 year life before needing some repair.

I would recommend this now if you get the extended warranty and add a surge protector or if you are your husband are handy at fixing things and just add the surge protector. The 'hidden' link to the programmers manual which should have come with the unit is your 'secret' to get full functionality and debug capability out of your refig.

i guess I should mention I got this unit on a big sale a lowes and consumer reports gave it a very good review, which they should not have at the time I purchased it. its been working flawlessly since the new Jazz controller board was installed along with the surge protector and the thermostat destroyed by the failed controller. on the plus side the unit is very easy to work on, although time consuming to defrost with a heat gun if the controller or theromstat or heater goes out.

with this unit, i feel the devil i know is now better than the devil i don't know.
30 helpful votes
31 helpful votes
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on June 29, 2012
Got the water accumulation issue in the bottom of the freezer a couple weeks before the 1-year warranty ran out. Repairmen knew the instant they saw the fridge what the problem was. They said that the factory instructions were simply to cut a larger opening in a certain rubber piece they showed me than the slit it was made with to drain water that condenses as part of the defrosting. The slit blocks up easily and then the water backs up. There has been no problem since.
82 helpful votes
83 helpful votes
4949 comments|Report abuse
on March 20, 2013
Not happy that not only do I CONTINUE to have water leaking problems from my 6 yr old whirlpool gold refrigerator, now I had to pay a water removal company almost $1000 to come in for 3 days to rip up and dry out carpet from a hallway that was on the other side of the wall from my leaking fridge! Also had water all under the cabinets next to fridge...had to drill holes in base cabinets to dry the water out. I dont know why anyone would even consider buying this brand of refrigerator but if you do, I advise placing it in a large plastic GARBAGE BAG so that WHEN, not IF, it leaks, maybe the water will be contained and not RUIN your house too! Whirlpool, this is beyond bad!
22 helpful votes
23 helpful votes
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on December 16, 2011
I purchased Whirlpool Gold line version of this Refrigerator/Freezer along with several other Whirlpool appliances. After just over a year ice started forming in the bottom of the freezer and then leaks out during nightly defrost. Cleaned it up twice but continues to happen. Whirlpool customer service was useless saying I should have bought the extended warranty even though it is happening at 13 months. I wouldn't buy another Whirlpool product based on the quality and the customer service I experienced.
36 helpful votes
37 helpful votes
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on November 24, 2012
I purchases this refrigerator in October 2011. Last week the ice maker stopped working. Repair man came by and said the motor burned out. Of course this was 1 month past the 1 year manufacturers warranty. Cost was 150 for a whole new icemaker.(Another 150 if i wanted them to install it) Otherwise the unit has been doing fine. I had an icemaker on my old fridge that lasted for 6 years. The quality of some of these parts on this fridge is obviously sub-par. Will review again if something else goes wrong.
14 helpful votes
15 helpful votes
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on June 8, 2015
Had Whirlpool appliances for years. Loved them. Thought we'd try a bottom freezer unit. BIG mistake. As mentioned by others, a design flaw will cause the drain line to freeze and water to leak into the freezer and then freeze on the bottom. A service call with a fix kit remedied that problem (to the tune of $250+).

Now we have an issue with the refrigerator getting warmer over time. Called repair man and was told the likely suspect is a frozen cooling line which runs up to the refrigerator from the compressor. Ice forms in the line cutting off the cold air to cool the refrigerator portion of the unit. The Freezer also gets extremely cold making ice cream "brick hard".

Was told to unplug the unit and let it defrost for 12-24 hours. We did and a bunch of water wound up on our kitchen floor. Unit operated fine for about 45 days and now it's doing the same thing again.

Reading other forums it may be a bad circuit broad that regulates the defrost cycle or a thermostat. Either way this will be another service call . Board is a $200 part + labor. This thing is a money pit.

Was told that with the new energy standards components are not holding up like they used to.. The days of a frig lasting 15-20 years are gone. Service tech said you;ll be lucky to get 7-10 years out of the new ones. .

Gong to dump it and get a top freezer model .
1 helpful vote
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on July 21, 2016
My wife and I bought this fridge from the person that we bought our home from. Now I know why they wanted to sell the fridge.

Over the last year that we've had this fridge we've had to call on the extended warranty 3 times to have something fixed. The freezer is the main issue. The drawer doesn't open well or evenly. If the door doesn't open evenly then when it closes unevenly there's a gap that allows condensation into the freezer which makes a mess of everything. We've had leaks and the ice machine has already broken. Whirlpool has been no help either since it's outside of their 1 year factory warranty. If you buy this fridge be sure to have an extended warranty and a home warranty since you'll be using both many times.

To sum it all up. I hate this fridge with the passion of a thousand suns.
1 helpful vote
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on September 22, 2016
Just hit the 4 year mark on mine and I have to have my 3rd service call. The problem is the same as everyone else. The condensate line freezes and ice builds up on the bottom of the freezer. If you don't catch it in time it eventually overflows onto the floor. So upset about this. Whirlpool is a piece of trash. Funny thing is the first time I had the service man he said this is a very good product. Ha Ha. I read a lot of these posts and did not find the answer to this problem. Does anyone here actually know what to do? As much as I hate to it appears I have to shop for a new refrigerator. For sure it won't be a whirlpool. Do they even realize how much good will they are losing with their customers? I guess they are making so much money they don't care.
1 helpful vote
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on April 5, 2014
Not quite 2 years old and it's the same problem. Water all over our kitchen floor from the massive ice dam built up in bottom of unit. It's midnight, I just got home from work and I had to clean up all the water from this piece of junk. We wish we never bought it, and are seriously thinking about bringing our old refrigerator that we put in the garage, back into our house! We purchased item because it was the Whirlpool Gold brand we've trusted in the past, but it's no longer a solid brand name. The bottom drawer doesn't appear to have a very tight seal. Leaking water and ice accumulation are continuing problems that Whirlpool will not stand behind. They have lost us as repeat buyers. We will never buy this brand again. Very disappointed. We were tired of calling service for the leaking water when it was under the one year warranty.
2 helpful votes
3 helpful votes
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on June 19, 2015
The tube drain was faulty according to the tech. he replaces several daily, I looked on line and many other customers had / have the same issue. The piece he pulled out was for sure faulty the new piece is made to work. The technician said others have had their wood floors ruined due to this part. Beware whirlpool will not honor their product I just got off the phone with them. Here is what they said sorry this happened to you but there is nothing we can do.They don't care if your floor gets ruined from this faulty part. They also don't care if they ever get your business again.....$167.55 for the simple repair. DO NOT BY WHIRPOOL
1 helpful vote
2 helpful votes
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