|Item Weight||250 pounds|
|Product Dimensions||31.5 x 27 x 38.5 inches|
Whirlpool Duet WFW94HEXW 27 Front-Load Washer 5.0 cu. ft. Capacity - White
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This ENERGY STAR qualified43 cu ft IEC equivalent capacity washer features exclusive 6th Sense technology Precision Dispense provides great cleaning and a CEE Tier 3 rating offers optimal efficiency The FanFreshtrade option with Dynamic Venting Techn...
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For three years it ran like a champ, I loved its sanitize cycle and its whitest white cycle. I purchased it to wash summer pool towels that add up when guest come over for a swim. So this July wouldn't go into cycle, I called the extended warranty people that was sold with the machine. They wanted 200 dollars additional to remove the dryer from the washer. I declined and used a full house warranty that was serviced by Sears. It is now approaching October and the mother board that operates the controls cannot be found. Now the warranty company is offering to replace the complete machine. Really! REALLY!!!! a washing machine should last more then 3 years. I want to remember that I paid up to 1000 dollars per ,machine for the extra capacity size. One of the many repair men that Sears sent out told me it was because the mother boards are made in Mexico and the machines are made in China. Do we make nothing in America any more. Cant get parts they tell me, even my warranty company couldn't secure parts after Sears said it had exhausted its resources. Unfortunately I now have the dryer that works fine and will probably end up with a mix-matched set through warranty. I always believed that whirlpool was an excellent brand when it was made in America. However the repairmen all said that these break within 3 to 5 years and its all the mother board not the direct drive. I would not buy this product unless you have to, to match an existing stacking machine and how long until the dryer malfunctions? Not happy or pleased one iota!
Speaking to a local repair technician via phone, he indicated it is likely the control board since Whirlpool replaced that part in their design (old part number: W10406632 new part number: W10427967). Before spending the money on a service call, he suggested I contact Whirlpool to see if it is under recall.
I contacted Whirlpool's customer service. They told me the washer is not under recall and they will not do anything to assist. I can either pay to have it repaired or I may qualify to purchase their "Repair +1" service. How magnanimous of them.
So we will spend over $300 to replace a part that Whirlpool obviously knows is flawed. We will consider this an expensive lesson learned. And Whirlpool (including Maytag, Kitchen-Aid, Jenn-Air, etc) will never get our business again.
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