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Whistleblower: My Journey to Silicon Valley and Fight for Justice at Uber Hardcover – February 18, 2020

by Susan Fowler (Author)

4.5 414 ratings

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“A powerful illustration of the obstacles our society continues to throw up in the paths of ambitious young women.” —The New York Times Book Review

“Important . . . empowering.” —Gayle King, CBS This Morning

"That [Fowler] became a whistle-blower and a pioneer of a social movement almost seems inevitable once you get to know her. Uber should have seen her coming.” —San Francisco Chronicle

Named a Best Book of 2020 by NPR

Susan Fowler was just twenty-five years old when her blog post describing the sexual harassment and retaliation she'd experienced at Uber riveted the nation. Her post would eventually lead to the ousting of Uber's powerful CEO, but its ripples extended far beyond that, as her courageous choice to attach her name to the post inspired other women to speak publicly about their experiences. In the year that followed, an unprecedented number of women came forward, and Fowler was recognized by Time as one of the "Silence Breakers" who ignited the #MeToo movement.

Here, she shares her full story: a story of extraordinary determination and resilience that reveals what it takes--and what it means--to be a whistleblower. Long before she arrived at Uber, Fowler's life had been defined by her refusal to accept her circumstances. She propelled herself from an impoverished childhood with little formal education to the Ivy League, and then to a coveted position at one of the most valuable companies in the history of Silicon Valley. Each time she was mistreated, she fought back or found a way to reinvent herself; all she wanted was the opportunity to define her own dreams and work to achieve them. But when she discovered Uber's pervasive culture of sexism, racism, harassment, and abuse, and that the company would do nothing about it, she knew she had to speak out—no matter what it cost her.

Whistleblower takes us deep inside this shockingly toxic workplace and reveals new details about the aftermath of the blog post, in which Fowler was investigated and followed, hacked and threatened, to the point that she feared for her life. But even as it illuminates how the deck is stacked in favor of the status quo, Fowler's story serves as a crucial reminder that we can take our power back. Both moving personal narrative and rallying cry, Whistleblower urges us to be the heroes of our own stories, and to keep fighting for a more just and equitable world.

From the Publisher

Editorial Reviews

Review

“Sharp and engrossing . . . A powerful illustration of the obstacles our society continues to throw up in the paths of ambitious young women, and the ways that institutions still protect and enable badly behaving men.”
—The New York Times Book Review

“This is not just a book for people interested in the culture of Silicon Valley. Like all the best books, it delivers the reader into a fully drawn world she may never have imagined . . . At times it reads like a spy thriller, at others like a satire of what might happen when corporate overlords go unchecked . . . It is not just a book about harassment or inequality; it is the story of a woman navigating a world that would rather not deal with her . . . The details around her experience at Uber are the sizzle; Fowler’s own story is the steak. She’s an unlikely hero, unconnected, anachronistic and almost irritatingly admirable, a woman blessed with unending curiosity and an exceptional facility to learn. That she became a whistle-blower and a pioneer of a social movement almost seems inevitable once you get to know her. Uber should have seen her coming.”
—San Francisco Chronicle

“Gut-wrenching . . . An intimate first-person account that doubles as a warning . . . [Whistleblower is] the story of how Fowler’s life was shaped by her time at Uber—but a story, too, of her fight for a life that would not succumb to the company’s influence . . . Fowler’s story—her full story—is the indictment. That is what gives Whistleblower its power.”
—The Atlantic

“It’s easy to focus on what happened to Fowler . . . But in her new memoir, Fowler makes a dedicated plea for you to focus, instead, on what she did about it . . . [Whistleblower] does provide more eyebrow-raising details about just how hostile and chaotic Uber's workplace was. But Fowler is much more interested in unpacking how—and why—she responded by going public . . . This memoir is a bit of a how-to book, too, with some take-home lessons for anyone discouraged by a hostile workplace.”
—NPR.org

“[An] earnest retelling of one woman’s effort to go to school and do her job in environments that were actively hostile to her existence and well-being . . . One can only imagine the alternate reality in which Fowler and her ilk were the ones hailed as geniuses and given all the money in this world to build a better one.”
—The Washington Post

“[Whistleblower] broadens the view beyond Uber, offering a clear-eyed exploration of what workplace sexual discrimination looks like, why it’s so toxic and how it destroys ambitions, careers and lives.”
—HuffPost

“[D]espite the title of her book, Fowler defies one-word labels. She is a musician, a writer, a physicist, a philosopher . . . Less the story of how Fowler became a victim, Whistleblower is more of a guide to how she became a hero . . . Though [the] lessons are universal, Fowler’s account is intensely personal . . . She paints a picture of a ferociously independent and determined person.”
—The Guardian

“There’s a good case that Uber would still have its notoriously toxic workplace culture were it not for Susan Fowler . . . Whistleblower fills us in on how junior white-collar employees struggled to keep the culture [the CEO] instilled from threatening their sanity, and how one of them was eventually able to tear it down.”
—Slate

“Whistleblower . . . promises to start a new conflagration of its own. This time, the system being indicted is not Uber, or even Silicon Valley more broadly, but the entire American patriarchy...American society did its very best to prevent her from succeeding. Her life, and this book, represents her triumph over almost inconceivable odds.”
—Axios

“[Whistleblower] shows the importance of having people who are of strong character, who are willing to stand up to some of the things they see going wrong at these companies and speak up about them.”
—Wired

About the Author

A contributing opinion writer and the former technology op-ed editor at The New York Times, Susan Fowler has been named a "Person of the Year" by Time, The Financial Times, and the Webby Awards, and has appeared on Fortune's "40 Under 40" list, Vanity Fair's New Establishment List, Marie Claire's New Guard list, the Bloomberg 50, the Upstart 50, the Recode 100, and more. She is the author of a book on computer programming that has been implemented by companies across Silicon Valley, and a forthcoming novel from William Morrow.

Excerpt. © Reprinted by permission. All rights reserved.

Prologue

“It’s important that you don’t share the details of this meeting—or that this meeting even happened—until after the investigation has concluded.”

Sitting directly across from me, asking me to keep our meeting secret, was the former U.S. attorney general Eric Holder. His hands were clasped together, his elbows resting on the table, a plastic binder filled with notes open before him. To his left sat Tammy Albarrán, a partner at the corporate law firm Covington & Burling. She stopped combing through her own notes for a mo‑ ment and held her pen in her hand, staring at me over the dark rectangular frames of her glasses, awaiting my answer.

“I understand,” I said, nodding. Albarrán crisply put her pen back down to her notes.

Two months earlier, I had written and published a blog post about my experiences as a software engineer at the ride‑sharing company Uber Technologies. In the blog post, which I had titled “Reflecting on One Very, Very Strange Year at Uber,” I described being propositioned by my manager on my first official day on Uber’s engineering team; the extent to which Uber’s managers, executives, and HR department had ignored and covered up harassment and discrimination; and the retaliation I’d faced for reporting illegal conduct. It was a meticulously, cautiously, delib‑ erately crafted portrait of the company, one that I had constructed with almost excruciating care, every sentence backed up by writ‑ ten documentation.

My story quickly caught the attention of the media and the public. Several hours after I’d shared a link to it on Twitter, it had been retweeted by reporters and celebrities and was a “developing story” covered by local, national, and international news outlets. Travis Kalanick, then the CEO of Uber, shared a link to my blog post on Twitter and said, “What’s described here is abhorrent & against everything we believe in. Anyone who behaves this way or thinks this is OK will be fired.” He then hired Eric Holder and Holder’s firm, Covington & Burling, to run a thorough investiga‑ tion into the company’s culture. It was clear that Kalanick wanted to send a message: he was taking this seriously—so seriously that anyone involved in what had happened, anyone responsible for the story that was now being repeated by every major news outlet across the globe, would be fired.

Three days later, The New York Times published its own damn‑ ing account of Uber’s culture. The day after that, Waymo, a sub‑ sidiary of Google that was developing self‑driving cars, sued Uber for patent infringement and trade secret theft. Less than a week later, a video leaked of Travis Kalanick berating an Uber driver. And that was only the beginning. By the time I found myself across the table from President Obama’s attorney general, the public consensus was that something was very wrong with Uber, but nobody was quite sure of the extent of the problem or who should be held responsible for it. “Some people,” Kalanick had shouted at the driver in the grainy dashcam video, “don’t like to take responsibility for their own shit.”

As the drama unfolded in the press, I waited. I didn’t know what was going to happen, and everything—including my fate, the fate of my ex‑coworkers, and the fate of Uber—seemed to be rid‑ ing on the results of the Covington & Burling investigation. I’d been reluctant to meet with Eric Holder, afraid that I would mess everything up, that I would say the wrong things, that I would somehow jeopardize the investigation. But now that I was sitting across from him, there was so much I wanted to say, and I didn’t know where to start. I didn’t know how much I should tell him, how much I should leave out. I wondered if I should tell him about my coworker’s suicide, about the private investigators who seemed to be following me everywhere, about the rumors Uber was spreading about me and my husband, about how I’d heard that Uber had been destroying documentation in order to conceal its mistreatment of employees.

As I sat there, my mind racing, I looked up at him. “Start from the beginning,” he said.

I wasn’t supposed to be a software engineer. I wasn’t supposed to be a writer, or a whistleblower, or even a college graduate, for that matter. If, ten years ago, you had told me that I would someday be all of those things—if you had shown me where life would take me, and the very public role I would end up playing in the world— I wouldn’t have believed you.

I grew up in poverty in rural Arizona and was homeschooled until my early teens; after that, my mother had to return to the workforce and, unlike my younger siblings, I couldn’t go to public school, so I was on my own. As a young teenager, I worked below‑ minimum‑wage jobs during the day and tried to educate myself at night. I feared my life was heading in the same direction as that of many other teenagers living in the rural Southwest—toward drugs, unemployment, and trailer parks. But I refused to accept this as my fate, and resolved to fight for a better life. I worked very hard to educate myself, and managed to get into college.

The struggle to determine my own direction in life didn’t end there. When I wanted to study physics at Arizona State University, but couldn’t because I didn’t have the necessary prerequisites, I transferred to the University of Pennsylvania. When I was also prevented from studying science and mathematics at Penn, I once again fought for the education I so desperately wanted and be‑ lieved I deserved. After my dream of becoming a physicist was derailed by an incident with a male student in my lab, I had to choose an entirely new career, which led me to Silicon Valley. If you’re reading this book, you probably know the story of what happened next: I was sexually harassed and bullied at Uber, and I fought until I had exhausted all options except one—to leave the company and go public with my story.

Over the years, I have often thought of a quotation from the philosopher Isaiah Berlin’s “Two Concepts of Liberty”: “I wish my life and decisions to depend on myself, not on external forces of whatever kind. I wish to be the instrument of my own, not of other men’s, acts of will. I wish to be a subject, not an object; to be moved by reasons, by conscious purposes, which are my own.”

This book is the story of my journey to become the subject, not the object, of my own life—to be the person who made things hap- pen rather than the woman who had things happen to her.

Throughout this journey, I have often turned to the words and stories of others for courage and inspiration—Fred Rogers, Rainer Maria Rilke, Fyodor Dostoevsky, Hannah Szenes, and Anne Sex‑ ton; the philosophers Aristotle, Plato, Epictetus, Marcus Aurelius, Seneca, Immanuel Kant, and Martha Nussbaum. Thanks to their words, a lot of hard work, and great determination—along with the support of family and friends and, later, my husband, Chad—I made it through to the other side.

In sharing the story of my life, I want to offer the same courage and inspiration to others. I hope this book will help those who find themselves in situations like the ones I describe; that it will help them see the steps they can take and the challenges and choices they will face; that it will help them find greater autonomy in their lives and help them discover that they have the power to become the heroes and protagonists of their own stories. In its pages is the kind of story I wish someone had shared with me when I was younger: the story of a young woman who managed to take fate into her own hands and speak up against injustice, even though she was afraid to do so.

Product details

Publisher ‏ : ‎ Viking (February 18, 2020)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 272 pages
ISBN-10 ‏ : ‎ 0525560122
ISBN-13 ‏ : ‎ 978-0525560128
Item Weight ‏ : ‎ 15.7 ounces
Dimensions ‏ : ‎ 6.27 x 0.95 x 9.34 inches

Best Sellers Rank: #1,135,766 in Books (See Top 100 in Books)
- #1,754 in Women & Business (Books)
- #2,118 in Feminist Theory (Books)
- #33,069 in Memoirs (Books)

Customer Reviews:
4.5 414 ratings

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Susan Rigetti

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Susan Rigetti is an author, screenwriter, and the former technology op-ed editor at The New York Times. She has been named a "Person of the Year" by Time, the Financial Times, and the Webby Awards, and has appeared on Fortune's "40 Under 40" list, Vanity Fair's New Establishment list, Marie Claire's New Guard list, the Bloomberg 50, the Upstart 50, the Recode 100, and more. She is the author of a book on computer programming that has been implemented by companies across Silicon Valley, and the critically acclaimed memoir Whistleblower. Cover Story is her first novel.

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Customers find the book well-written and enjoyable. They appreciate the author's bravery, strength, and remarkable journey. Readers find the book thought-provoking, inspiring, and fascinating. They describe it as an engaging, easy-to-read read for anyone interested in women in tech issues.

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19 customers mention "Writing quality"19 positive0 negative

Customers enjoy the writing quality of the book. They find the story well-written, engaging, and honest. The author provides a superb account of her experience in the dark world of Uber. Readers appreciate the author's upbringing as a bonus. Overall, they describe the book as a unique testimony about an unprecedented and pivotal event.

"...She is clearly a gifted writer with a special story to tell, after her revelations about workplace culture at Uber were published 3 years ago to..." Read more

"...All in all this is a unique testimony about an unprecedented and pivotal moment in the history of tech...." Read more

"...The details of her story are jaw-dropping and verifiable, thanks to her dutiful habit of screen-shotting and documenting every single instance of..." Read more

"...I enjoy her writing and hope to read more." Read more

15 customers mention "Strength"15 positive0 negative

Customers appreciate the book's strength. They find it a well-written story about a strong woman's remarkable journey. The author shows her determination, grit, and confidence to overcome many obstacles. The book is a pleasant read about resilience, growth, and handling setbacks with grace.

"...details on Fowler's upbringing and her path leading up to Uber are very strong. We empathize with the small town girl...." Read more

"...Boy was I wrong. In the book, we learn about her remarkable journey and how she could have been a violinist! a physicist! a philosophy professor!..." Read more

"...The determination, grit and confidence to overcome many a obstacle made feel in awe at what she has achieved in her personal life and also how much..." Read more

"This is an extraordinary story. The first part can be summarised in a direct quote from the book. "..." Read more

11 customers mention "Insight"11 positive0 negative

Customers find the book insightful and thought-provoking. They describe it as a fascinating read about resilience and growth. Readers appreciate the author's unique perspective and say it's an important memoir for anyone in tech.

"...In all though, a fascinating, pleasant read about resilience, growth, going up against the big guys and prevailing...." Read more

"...Her journey itself is incredible and inspirational...." Read more

"...Yet she is privileged in other ways, of having an exceptional intellect, and a deep reservoir of drive and optimism that has to be admired...." Read more

"...Fortunately, it has a delightfully happy ending...." Read more

8 customers mention "Readability"8 positive0 negative

Customers find the book easy to read and engaging. They say it's a great read for anyone interested in women in tech issues.

"...In all though, a fascinating, pleasant read about resilience, growth, going up against the big guys and prevailing...." Read more

"This very personable, easy-to-read, and engaging autobiography of an admirable woman who was able to succeed in engineering/physics/tech despite a..." Read more

"I loved this book. Susan's journey is incredible. She handled every setback with grace, and showed up for whatever life gave to her...." Read more

"...An excellent writer and a fascinating story." Read more

3 customers mention "Pacing"3 positive0 negative

Customers enjoy the book's pacing. They find the childhood story lovely, with determination and persistence. The author is described as admirable and a role model for young girls.

"...Just like Chanel Miller, she is a role model for all young girls. If you have daughters (or even sons), gift them this book...." Read more

"...very personable, easy-to-read, and engaging autobiography of an admirable woman who was able to succeed in engineering/physics/tech despite a lot of..." Read more

"...The poor but lovely childhood Susan had, the determination as well as persistence she had in education, and the passion she had with Physics...." Read more

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DanaJ
A fascinating story about growth, not just Silicon Valley
Reviewed in the United States on February 19, 2020
Verified Purchase

I'd been looking forward to reading this ever since Susan Fowler joined the staff at the New York Times - a book couldn't have been far behind. She is clearly a gifted writer with a special story to tell, after her revelations about workplace culture at Uber were published 3 years ago to great impact.

Whistleblower sits at the intersection of two strands of books about Silicon Valley that are quite popular today. The first is The Mistreatment Memoir, such as Ellen Pao's Reset or Anna Wiener's Uncanny Valley. These memoirs feature the author's lived experience, with plenty of personal details woven in.

These personal details on Fowler's upbringing and her path leading up to Uber are very strong. We empathize with the small town girl. We feel the frustrations build. We see how a discrimination incident at UPenn is truly a "learning opportunity" (words used by people who were meant to help but end up hurting her) - she now knows how to handle the issues at Uber in a way that eventually puts her in control.

The second strand of popular SV books is The "Stumbling Star" Investigation, with John Carreyrou's Bad Blood or Mike Isaac's Super Pumped as examples. Fowler's account was so culturally impactful because it relates to Uber, the pacesetter of the more recent herd of unicorns. While journalists wrote pieces critical of Uber long before Fowler's post, this was one of the first times when the call came from inside the house. Like a good journalist should, she wrote her blog in a matter-of-fact tone that enhanced its credibility. The book adds more depth of emotion to the account but Fowler never gets carried away.

There are of course areas where I'm left wanting. Whistleblower suffers from that common affliction of memoirs where the author is a bit "too flawless": her interests too pure, even her hesitations more than understandable. Fowler also left some threads open, especially about her family, which receded into the distance as soon as she moved to the Bay. She got me invested at the start, but then there is scant mention of anyone but her husband.

In all though, a fascinating, pleasant read about resilience, growth, going up against the big guys and prevailing.

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Jerome Cukier
The blog post was the tip of the iceberg
Reviewed in the United States on March 27, 2020
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I started working in the silicon valley in 2013 (I actually worked at Uber while the author was there). During my time in tech I've always been aware of the mythical figure of the whistleblower - someone that would expose the wrongs of a tech company from within, through a blog post that would go viral. In all the companies I worked at, PR execs lived in the fear of that hypothetical blog post. And while there's been a long tradition of people that took a stand against their organization, like Kate Losse or Edward Snowden, they were always senior people and it didn't exactly happen like that. Susan Fowler is the exact embodiment of the myth. She was an entry level engineer, she's been on the receiving end of horribly wrong behaviors, she tried to make it right from the inside, playing by the rules of the system, she's been ignored and wronged again, and she's found herself up against an organization that she didn't have the power to change from within. So she wrote a blog post, all by herself. And that changed the world.

I don't think it's possible to overstate the magnitude of the changes that Susan Fowler triggered. Sure, she changed Uber. Almost all of the top-level execs were replaced. Lots of "deplorables" jumped ship before they could be investigated, and Uber tried to rebuild itself under a new leadership. But this really started a universal reckoning all over tech. She got CEOs and HR leaders wondering: what can I do to prevent this from happening here? Performance systems, interview guidelines, corporate values have been overhauled all over. Have these problems been eradicated? Definitely not! But now everyone is aware that failing just one person could end a multi-billion dollar company. Those organizational rules that Susan couldn't budge from the inside have started to shift.

As someone who was working at Uber when the blog post was published, and who, everyday for several months, have been living through the consequences of these events, I thought I knew everything about her story. Boy was I wrong. In the book, we learn about her remarkable journey and how she could have been a violinist! a physicist! a philosophy professor! a very early employee to a start up that just had a multi-billion dollar exit! if only fate hadn't derailed each of these plans one after the other. Each time we read how she was able to find in herself how to get from plan A to plan B, C, D etc.

Of course, I was mostly interested in her depiction of her time at Uber. Right after the blog post was published many observers in tech expressed no surprise it happened at Uber, who by then did little to fight their "tech bro" brand. And so for a lot of the outside world, Uber employees were either villains, like Susan's harassers, or victims, like her, and other employees who subsequently sued the company. The situation that Susan describes in the book is much more nuanced, with folks that tried to do the right thing, and some who were sympathetic and couldn't do anything. Through the book, I learned that some powerful figures at Uber who, according to internal lore, supported her, actually did nothing. Before reading the book, my understanding was that HR simply failed to help her when she reported issues that were happening to her (as she was supposed to) and that the system didn't work as intended. I realized that the lack of action was by design. The book also covers what happened after the blog post, at a time she didn't express herself publicly, and that story has never been told.

All in all this is a unique testimony about an unprecedented and pivotal moment in the history of tech. I'm so grateful that Susan spoke up when she did and that she got to tell her story.

PS - If "Laura" gets to see this review, I want to tell you that I'm so proud of you and all that you've accomplished at Uber and since then. You rock!

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Ella
An important, unforgettable memoir about big tech
Reviewed in the United States on July 18, 2021
Verified Purchase
A clear-eyed account of what drove one woman to risk everything and speak up about sexual harassment and pernicious cultural rot at Uber.

Susan Fowler catalogs every abuse she was subjected to while working in tech. She calmly recounts endless instances of gender discrimination, from the manager who sexually harassed her on her very first day, to the female HR executive who asked "Have you ever considered that you might be the problem here at Uber?" The details of her story are jaw-dropping and verifiable, thanks to her dutiful habit of screen-shotting and documenting every single instance of mistreatment.

The only thing more striking than each twist and turn of Uber's flagrantly illegal practices is Fowler's courage. "Based on everything I knew, sharing my story with the world would likely ruin my life," she said of writing her tell-all viral Medium post. "When the time came, I'd deal with the consequences, whatever they might be... I knew what was just, I knew what was truthful, I knew what was courageous, I knew what was right. Refusing to give in to fear was right. Telling the truth was right. These things were right in every circumstance, regardless of the consequences. I knew what I had to do. I had to speak up."

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Glenda Ducharme
She must write more
Reviewed in Canada on February 11, 2022
Verified Purchase

So we’ll written a re as l eye opener

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Naiara
Um livro bastante elucidativo e necessário
Reviewed in Brazil on November 5, 2021
Verified Purchase
Abriu bem os meus olhos em relação à misoginia que acontece nas corporações de sucesso, como a Uber
Igualmente, faz-nos refletir acerca do sistema criado dentro dessas corporações para que a trabalhadora sempre seja hipossuficiente, sofrendo gaslighting e assédios do próprio RH

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Simo
History of a intelligent, resilient, brilliant human being
Reviewed in Italy on June 20, 2020
Verified Purchase
Susan Fowler’s book is not just the story of an harassed woman. It is the story of a family, a growing woman, a student, then a worker, a US citizen that found her way to stand up for her fundamental rights

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FDR
Inspirador
Reviewed in Spain on March 10, 2020
Verified Purchase
Muy inspirador. No sólo nos muestra todo lo que falta por conseguir para acabar con las diferencias de género. También gran historia de superación personal.

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Amazon Customer
If you are in the working world, you need to read this book!
Reviewed in Canada on March 11, 2020
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This book was a good read from start to finish. It is definitely a story that needed to be told. A real page turner!

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Whistleblower: My Journey to Silicon Valley and Fight for Justice at Uber Hardcover – February 18, 2020

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Top reviews from the United States

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5.0 out of 5 stars A fascinating story about growth, not just Silicon Valley

5.0 out of 5 stars The blog post was the tip of the iceberg

4.0 out of 5 stars An important, unforgettable memoir about big tech

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5.0 out of 5 stars She must write more

5.0 out of 5 stars Um livro bastante elucidativo e necessário

5.0 out of 5 stars History of a intelligent, resilient, brilliant human being

5.0 out of 5 stars Inspirador

5.0 out of 5 stars If you are in the working world, you need to read this book!

A fascinating story about growth, not just Silicon Valley

The blog post was the tip of the iceberg

An important, unforgettable memoir about big tech

She must write more

Um livro bastante elucidativo e necessário

History of a intelligent, resilient, brilliant human being

Inspirador

If you are in the working world, you need to read this book!