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Who: The A Method for Hiring (Hardcover) Paperback – November 30, 2008

by GeoffSmart (Author)

4.5 2,540 ratings

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Who( The A Method for Hiring) <> Hardcover <> GeoffSmart <> BallantineBooks

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ASIN ‏ : ‎ B002VLL5AK
Publisher ‏ : ‎ BallantineBooks (November 30, 2008)
Language ‏ : ‎ English
Item Weight ‏ : ‎ 15.1 ounces

Best Sellers Rank: #1,283,662 in Books (See Top 100 in Books)
- #2,768 in Human Resources & Personnel Management (Books)
- #3,199 in Job Hunting & Career Guides
- #5,267 in Motivational Management & Leadership

Customer Reviews:
4.5 2,540 ratings

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Geoff Smart
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Dr. Geoff Smart is the chairman & founder of ghSMART, a global leadership advisory, education, and analytics firm.
Founded in 1995, ghSMART helps Fortune 500 CEOs & boards, entrepreneurs, and heads of state to achieve their goals through hiring, developing, and leading talented teams. Geoff and his colleagues donate hundreds of hours per year to advise leaders in Education, Public Health, and Government advising leaders who make the world a better place.
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Geoff Smart, Ph.D.
Chairman & Founder
ghSMART & Company, Inc.
www.geoffsmart.com
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Randy Street
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Randy Street is Vice Chairman of ghSMART, a leadership advisory firm whose mission is to use its expertise in human behavior to help CEOs, boards, and investors build valuable companies. He has advised leaders for over 30 years and regularly helps them to build the teams they need to execute their strategies with confidence. He specializes in CEO succession, executive selection and development, management due diligence, and optimizing leadership teams to execute strategy.
Prior to becoming Vice Chairman, Randy served for 12 years as ghSMART’s first Managing Partner. During that time, the firm grew tenfold while setting industry standards for client and team satisfaction. Forbes rated ghSMART one of America’s Best Consulting Firms from 2017-2020, and Vault ranked ghSMART the #1 Boutique Consulting firm and #1 in overall team satisfaction, client interaction, and level of challenge in 2021.
In collaboration with Geoff Smart, the firm’s chairman and founder, Randy co-authored Who: The A Method for Hiring (Random House, 2008), which went on to become a New York Times, Wall Street Journal, BusinessWeek, USA Today, and Publishers Weekly best seller. Soundview Executive Book Summaries gave Who the “Best 30 Business Books Award;” Shanghai Daily named it a “Top 5 Best Book in China;” Canada’s Globe and Mail named it the “#1 Best Business and Management Book of 2009;” and The Wall Street Journal named it a top seven “Best Advice” book for leaders in 2011. Randy also co-authored the Wall Street Journal bestseller, Power Score: Your Formula for Leadership Success (Random House, 2015).
Prior to joining ghSMART, Randy was the EVP of Sales & Marketing and EVP of Corporate Development & Strategy for EzGov, a software company that was named the fastest growing company in Atlanta during his tenure. Before that, Randy was a strategy consultant with Bain & Company where he led projects and advised senior executives of Global 1000 companies in a wide range of industries, including technology, aviation, automotive, manufacturing, defense, and more.
Randy earned his MBA from Harvard Business School and a B.S. in Mechanical Engineering from Rice University. He and his wife live in Atlanta and have three daughters.
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Customers say

Customers find the book easy to read and enjoyable. They appreciate the practical ideas and examples in the book. The information is detailed, specific, and formulaic. Readers find it simple to understand and implement right away. They consider it a good investment for managers who want to improve their business results.

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130 customers mention "Readability"122 positive8 negative

Customers find the book useful and enjoyable to read. They appreciate the clear content and narrative quality that make it a quick and easy digestible read. The book serves as a reference that is easy to understand and practical.

"...The result has been the most thorough interview process I could imagine and it's leading to getting the right person for the role...." Read more

"...Topgrading includes sample interview guides and describes hiring methods to make sure you hire A and B players from the get go...." Read more

"...this book, Who, to the ideal business book or a book that is "easy to understand, distinct, practical, reliable, insightful, and provides great..." Read more

"Amazing book if you are in charge of leading and hiring. Gives enough detail to start implanting immediately on your team." Read more

53 customers mention "Ideas"53 positive0 negative

Customers find the book offers practical and actionable ideas for the hiring process. They appreciate the solid examples and framework to identify strategic objectives and the talent needed to meet them. The book provides an easy read that provides a simple framework to identify your strategic objectives and the talent necessary to meet them. It is useful for making the right people choices, with several great analogies and arguments related to motivation and intellectual psychology.

"...process I could imagine and it's leading to getting the right person for the role...." Read more

"...: 9/10: Forget rocket science theories on motivation and high intellectual psychology, this book cuts the waste and put you straight into action...." Read more

"...Despite this, it still provides valuable insights for challenging-to-fill roles...." Read more

"While the fundamental substance is great, some techniques dont seem adapted to the current times. Still, great book and worth extracting many gems." Read more

18 customers mention "Information quality"13 positive5 negative

Customers find the book's information detailed and practical. They appreciate the section on checking references, simple checklists, and fact-based approach. The template and checklist format are excellent, and the content is organized in an orderly manner.

"...to the ideal business book or a book that is "easy to understand, distinct, practical, reliable, insightful, and provides great reading experience...." Read more

"Amazing book if you are in charge of leading and hiring. Gives enough detail to start implanting immediately on your team." Read more

"...my MBA nearly 25 years ago I've lost count of how many boring, uninformative, pretentious, cliched and vacuous management books I've had to trawl..." Read more

"Love the scorecards, anecdotes, research and frameworks. Certainly will help me as first time CEO...." Read more

14 customers mention "Ease of use"14 positive0 negative

Customers find the book easy to use and implement. They say it's a clear, straightforward guide that anyone can understand. The book provides practical advice that saves time, money, and heartache.

"Who, by Geoff Smart and Randy Street, is a surprisingly quick and informative read...." Read more

"...It’s a clear book that’s easy for anyone to get through" Read more

"...There are a lot of useful practical things inside that you can use right away...." Read more

"...It will save you time, money and it will create more meaningful relationships" Read more

6 customers mention "Value for money"6 positive0 negative

Customers like the book's value for money. They say it's a good investment for managers who want to improve their business results.

"...Buy this book! Implement it! It's going to be worth millions for you!!" Read more

"...You won't regret it, it's worth the money!" Read more

"...It will save you time, money and it will create more meaningful relationships" Read more

"It's a useful guide for making the right people choices. A good investment for all managers who want to improve their business results." Read more

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David
"Who" changes everything...
Reviewed in the United States on September 20, 2024
Verified Purchase
I picked up this book a few months ago and quickly realized that I needed to treat it as a text book or reference book. I took lots of notes, created scripts, developed processes based on this book. The result has been the most thorough interview process I could imagine and it's leading to getting the right person for the role. We've already implemented it with the last 3 hires and keep getting better hires each time.

If you're hiring people, this should be a required reading. Even if you implement one chapter, you will be better off on your next hire. But you'll save yourself lots of trouble if you get the book, the audio book, the ebook and take the time to fully implement every part of the process the authors lay out for you.

Things we've specifically changed were
-Scorecard development
-Improved our sourcing methods
-We stopped asking voodoo hiring questions
-Structured the phone screening
-Followed the Top Grading interview process exactly
-Implemented the focus interviews by the team

We've still got to do the reference interviews. We plan on getting to that soon.

Our last 3 hires were 2 entry level positions and 1 manager.

Following this process helped us to weed out people who are just good at interviewing but not great for the role. It also helped us to find people who were lying on their resume, exaggerating their work history, exposing their lack of knowledge about the role we were hiring for.

Buy this book! Implement it!

It's going to be worth millions for you!!

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Robert T. Hess
You are WHO you hire
Reviewed in the United States on January 15, 2012
Verified Purchase
A companion book to Topgrading by Brad Smart, this little handbook takes the Topgrading concepts to the next level by providing a guide to using Topgrading to improve hiring for your organization. In the world of Topgrading, there are three types of employees: A, B, and C. "A" employees are in the top ten percent of skill and ability for their position. "B" employees are in the next 25 percent, and C employees make up the rest. High performing organizations are filled with A and B players and do their best to help C employees improve to the A or B level or be released from the organization. Topgrading includes sample interview guides and describes hiring methods to make sure you hire A and B players from the get go.

The book, Who, simplifies the Topgrading concepts by creating a system for hiring: Source, Scorecard, Select, and Sell. These four systems work together to ensure you hire the best employees possible. A further breakdown looks like this:

1) Source: Constantly reach out to A players in the market and create a list of people you would like to work for you. This way, when an opening occurs, you will have a strong Source to fill the spots.

2) Scorecard: Determine the key elements you are looking for in your position and design a scorecard for each key role you will be hiring. Use that scorecard to screen out who you will bring in for in-depth interviews. Careful screening prevents a host of problems in hiring.

3) Select: Determine who is best for the position through an in-depth Topgrade interview. The best predictor of future success is past success--don't cut corners in reference checking.

4) Sell: "A" players have options. Work hard to sell your organization to them.

The screening interview process was a highlight of this book. Who is a must have resource for every HR director and leader who wants to attract and secure top talent for their organization.

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18 people found this helpful

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Viriya Taecharungroj
Are you the A manager?
Reviewed in the United States on February 21, 2009
Verified Purchase
"In business, you are who you hire."

"Who: The A Method for Hiring" by Geoff Smart and Randy Street (of ghSMART) is a book on recruting or hiring. During the global economic crisis, hiring is not less significant, it is more significant than ever. As the authors addressed that the who mistakes are pricey, most organisations are still implementing the voodoo hiring methods (the book says there are ten; pretty scary and they are true). The authors wrote the method, A method, that ghSMART (the authors' company) implemented with hundreds of clients and, as they claimed, the method has worked for them.

Contents (The A Method)

-Scorecard: A Blueprint for Success
It's a bit ironic that the authors always say "Who, not what" but the first step of the A method is the what. Anyway, the scorecard needs to have clear "Mission" rather than vague job descriptions we normally see. Specific and tangible "Outcomes" are also necessary together with critical "Competencies". The scorecard will be the blueprint of the recruiting process. We need a person that can get the job done, not an all-round athlete with a perfect resume but hangs around doing nothing.

- Source: Generating a Flow of A Players
This chapter tells us how to have more and better candidates. The best method that the book suggests is "Referrals" from friends, partners, employess, etc. The distant second and third are from recruiters and researchers.

- Select: The Four Interviews for Spotting A Players
Interview processes are "almost a random predictor" of job performance. That's the case with "traditional" interviews, author stated. They wrote a series of four interviews; screening interview, Topgrading interview, focused interview, and reference interview. This is the best part of the book.

- Sell: The Top Five Ways to Seal the Deal
The authors elaborated The Five F's of Selling; Fit, Family, Freedom, Fortune, Fun and the Five Waves of Selling or the phase that you can convince the candidate.

...

Now, I'll try to compare this book, Who, to the ideal business book or a book that is "easy to understand, distinct, practical, reliable, insightful, and provides great reading experience."

Ease of Understanding: 8/10: "Who" is easy to understand. The subject is very focused, "how to get the A player?". The subject is adequately explained and the contents are in order, Scorecard, Source, Select, and Sell.

Distinction: 6/10: I have to admit that I do not read much on recruitment but things like scorecard is not new and we all know that referral is among the best methods of getting great candidates. Nevertheless, the critical distinction of the book is how things are put in nice and simple order.

Practicality: 9/10: Forget rocket science theories on motivation and high intellectual psychology, this book cuts the waste and put you straight into action. It tells you how to do the scorecard, how to source, how to conduct the interview, and how to convince the candidate. A point is taken because the method will probably work best with the top-ranked hires rather than new graduates. If we are going to hire for the lower-rank candidates (that's the majority of the population by the way!), we have to simplify the method by ourselves.

Credibility: 7/10: The author stated that the A method works and it works with hundred of clients. From the experience and quotes by clients and success stories; the method sounds credible. However, the success, as the author claimed, of the method is very sentimental; it is measured mostly by customer satisfaction, I believe. It will be great if we have the data of the new recruits that actually outperform the scorecard, but measuring that will be tough.

Insight: 5/10: Because the book is destined to be very practical and straight to the point, you will not see highly detailed information of those topics. They are mostly "what it is, why it should be done, how it must be done, and examples or quotes" and move on to the next topic.

Reading Experience: 6/10: It is like reading a recruiting manual (a good one). There are stories all over the book but they are in glimpses and flashes. Having more stories of clients will be more fun and engaging but I believe that's not the point of "Who".

Overall: 6.8/10: If you are going to work alone for the rest of your career, skip the book (and you won't be reading this review anyway!). If you are hiring or going to hire someone in the future, this book is a must buy. Personally, I am sure that I will come back to this book many times in the future. I agree with the author when they wrote "you are who you hire". Since I do not want to be a B or C player, I'll be looking for only A and The A Mothod sounds right to me.

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JT
great book. implementing right away
Reviewed in the United States on February 11, 2024
Verified Purchase
Amazing book if you are in charge of leading and hiring. Gives enough detail to start implanting immediately on your team.

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Amazon Customer
great book
Reviewed in the United States on February 7, 2024
Verified Purchase
Great book that leaves very practical applications. I would suggestion this for anyone looking to improve their teams at work.

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Top reviews from other countries

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Cliente de Amazon
Great book
Reviewed in Mexico on December 1, 2024
Verified Purchase
Excelente libro

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Francisco
Good
Reviewed in Canada on November 7, 2024
Verified Purchase
Gives you things to think about when getting ready to hire.

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Anup
Amazing book
Reviewed in India on March 3, 2024
Verified Purchase
Amazing book higly recommended for interviers.

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d'arpa
une methode de recrutement top
Reviewed in France on February 18, 2024
Verified Purchase
une excellente methode pour recruter simple efficace pratique. pour l avoir mise en ouvre tres efficace

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Stefan Conic, the GTM studio
Tactical process for hiring A Players
Reviewed in Germany on August 10, 2023
Verified Purchase
An incredible resource that teaches you how to hire A players, whatever roles you're hiring, regardless of whether you're an agency or an internal recruiter.

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