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Why Work Sucks and How to Fix It: No Schedules, No Meetings, No Joke--the Simple Change That Can Make Your Job Terrific Hardcover – Bargain Price, May 29, 2008

4.4 4.4 out of 5 stars 66 ratings

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Do you hate cramming all of your errands into the weekend?

Do you resent having to beg permission to watch your kid’s weekday soccer game?

Are you tired of seeing people who aren’t very good at their jobs get promoted because they arrive early and stay late?

There’s got to be a better way—and there is! Cali Ressler and Jody Thompson show that
everyone benefits when we change the focus from hours to outcomes. It’s just that our traditional definition of work—Monday through Friday, nine to five—doesn’t make sense in the always-on global economy.

So, Ressler and Thompson created the Results-Only Work Environment. In a ROWE,
you control when, where, and how long you work. As long as you meet your objectives, the way you spend your time is entirely up to you.

Suddenly, work isn’t a place you
go, it’s a thing you do. In a ROWE, there are no mandatory meetings or fixed schedules. You stop doing any activity that wastes time, and no one criticizes you for “leaving early” or “coming in late.” If you do your best work at midnight or on Sundays, go for it!

ROWE sounds like a fantasy, but Ressler and Thompson have already made it a reality at Best Buy, a Fortune 100 company. They have proven that ROWE not only makes employees happier but also delivers
better results. And now the authors are helping companies implement ROWE nationwide.

Infused with passion and common sense,
Why Work Sucks and How to Fix It will change the way you think about your job, your company, and your quality of life. Read it and join the revolution!

The Amazon Book Review
The Amazon Book Review
Book recommendations, author interviews, editors' picks, and more. Read it now.

Editorial Reviews

Review

If you work, you need this book! Cali and Jody share the secrets of the most radical workplace experiment the Fortune 500 have ever seen. Want 35% greater productivity while going to the movies on a Wednesday afternoon or taking Fridays off? Make the switch from hours to outcomes.
Timothy Ferriss, #1
New York Times bestselling author of The 4-Hour Workweek

ROWE is a chance for everyone to learn a better way to work. It encourages people to contribute rather than just show up and grind out their days.
Brad Anderson, CEO, Best Buy (from the Foreword)

Now, this changes everything. Buy this book. Act on what you read.
Cindy Froggatt, author of
Work Naked

This is like TiVo for your work.
BusinessWeek

It is a fundamental shift away from face time or chair time to just one consideration: Did the employee get the job done?
Minneapolis Star Tribune

The freedom, employees say, is changing their lives. They don t know if they work fewer hours they ve stopped counting but they are more productive.
Time

A remarkably persuasive and mind-bending book. Family-friendly, too.
Joan Blades, cofounder MomsRising.org and Moveon.org

About the Author

Cali Ressler and Jody Thompson are the founders of CultureRx, a company that promotes their passionate belief that there is a better way to work. They met at Best Buy, where they first created the Results-Only Work Environment. They live with their husbands and children in the Twin Cities.

Product details

  • ASIN ‏ : ‎ B001OMHV0K
  • Publisher ‏ : ‎ Portfolio Hardcover (May 29, 2008)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 224 pages
  • Item Weight ‏ : ‎ 14.4 ounces
  • Dimensions ‏ : ‎ 5.8 x 0.89 x 8.5 inches
  • Customer Reviews:
    4.4 4.4 out of 5 stars 66 ratings

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Cali Ressler
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Customer reviews

4.4 out of 5 stars
4.4 out of 5
66 global ratings

Top reviews from the United States

Reviewed in the United States on August 4, 2008
I've seen a number of reviews that say, in a nutshell, "The book doesn't tell me HOW to do this". This book was not meant to tell you how -- it was meant to get you thinking, talking, sharing and collaborating with your co-workers and management to take action in your workplace. The authors are giving you ideas; it is up to you to get the dialog flowing with co-workers and management. ROWE is not something that happens overnight, it is something that develops. ROWE is a perfect example of "bottom-up" change; time has shown again and again some of the worst, most ineffective change, comes from the top-down.

Having said all that, after reading the book (and visiting their blog) I ended up ordering 8 additional copies of the book. I'm lending them to co-workers, and even upper management, for them to read. I'm not influencing them whatsoever, but simply state they are free to read the book and form their own opinions.

Guess what? So far, the ideas and discussions are flowing non-stop!

A good deal of us work in jobs where we put in "face time". We all know people who got promoted because of face time and not because of results. We are entering a period where the global economy and the fast pace of change in the world are not going to let companies get by with this. Why? Because the new generation of workers (Gen X and Gen Y) aren't going to put up with it. They will simply leave for greener grounds.

As a company, you can either be scared of what is happening and do nothing and go out of business, or you can adapt to the change and not only survive -- but THRIVE. ROWE is one of those changes. It won't be easy, and some of the "good ol' boys" will no doubt be the first ones out of the door -- but in the end it will make your company better, and your employees dedicated and productive like you wouldn't believe.

As an employee, you can see how good things can be. You can see why you don't need to BEG for an hour off to see your kid's soccer game. You don't have to feel guilty for staying home with your spouse and having a relaxing day off. You don't have to make up excuses for being 1 minute late and getting talked-to by the boss, despite the fact you added more to the bottom line than anyone else.

In short -- ROWE rewards the employee for producing and it rewards the company for giving their employees the freedom to work!

This book will walk you through examples from Best Buy; introduce you to actual people who are enjoying the environment; and tell you about the good and bade side of ROWE -- yes, some people will be terminated, because, quite frankly, they shouldn't be in the company to begin with.

It's a wonderful book that will open your mind to what can happen when you trust your employees. I have high hopes it becomes the new "Employee Manual" of the 21st century.
9 people found this helpful
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Reviewed in the United States on March 26, 2011
This is one of the best business books I have ever read, both down to earth and passionately written. One of the things I like best about it is that it doesn't just tell us the theory, it shows us the practice. The specific story applies most cleanly to knowledge-worker environments, but it made me think hard about how it could apply to other kinds of businesses.

The authors identify time as the principal tyrant in their story. Having to be in one's seat to be considered productive, without regard for whether one is actually doing anything productive, is the expression of that tyranny.

Another reviewer pointed out that some businesses might be more time-dependent than others, and I agree. For example, in my consulting practice I work with dental offices. They are time driven because their customers (patients) have to be there in order to get the service, therefore the employees have to be there to deliver the service in person. Cell phones and the internet and working from home would not apply because you can't remotely fix a broken tooth.

But I'm confident, after reading Work Sucks, that if time isn't the tyrant, something else is. In the guise of creating a productive work environment, the tyrant, by whatever name, is actually preventing employees from being productive.

The book shows us how to locate the tyrant, how to tear down the culture that supports the tyrant, and how to build a culture that replaces the tyrant instead of reproducing it. In effect, any time the business seeks to control employee behavior at the activity level, that's evidence of tyranny. Any time an owner or manager is unable to assign accountability for a crystal clear result, and resorts to assigning responsibility for tasks or steps, that's evidence of tyranny. I would not have been able to see this revelation had I not read Work Sucks.

A couple of reviewers have noted the repetitiveness of the book, and it is indeed repetitive - but necessarily so. The authors ask the reader to let go of some deeply held beliefs. For most of us, these beliefs are deeper than our own personal value system; they're built into the culture and they govern almost everything we do or have done since the day we arrived on Earth. Breaking free of received wisdom is hard work and requires diligence and, in fact, repetition. That's what a culture is - a repetitive system of values, beliefs, and behaviors. It's self-reinforcing. If you're trying to replace one culture with another, you have to be able to repeat and reiterate the new message to combat the old.

Read this book. Try hard to see behind the specifics. See if you can find a way to make it fit something in your life that isn't working. I think you'll be glad you made the effort.
2 people found this helpful
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Reviewed in the United States on November 25, 2010
I teach personal development to employees which basically means the answers to a more rewarding, productive life at home and work is within themselves. If the work environment supports self exploration (rather than following someone elses idea of how they should think and do their work)amazing things happen. Maybe the most amazing is that productivity grows in a viral way instead of linear creating potential for extraordinary growth at all levels. I want this way of thinking and behaving in businesses in my community and I have decided to do whatever I can to support that happening. It just makes common sense. If you read "Work Sucks and How to Fix it", it is impossible to turn back and accept the archaic ways we have run businesses since the Industrial Revolution. Great, great book. A must read for all who own businesses and for all who work in businesses. And one last thought...for those companies that take the "bitter pill of change" now...you are going to leave your competitors in the dust, in...the...dust.
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Top reviews from other countries

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Oliver Völckers
5.0 out of 5 stars Die Revolution am Arbeitsplatz
Reviewed in Germany on February 21, 2010
Die beiden Autorinnen propagieren ein neues System zur Organisation von Büroarbeit, genannt ROWE. Das steht für Results-Only Work Environment, also Nur-Ergebnis-Arbeitsumgebung. Die Idee ist so einfach wie radikal: Arbeitszeit ist nicht mehr relevant, sondern nur noch, was jeder schafft. Alle dürfen kommen und gehen, wann sie wollen. Meetings sind nicht mehr verpflichtend, sondern freiwillig.

Für Manager und Abteilungsleiter ist das erstmal ein Schock: Wenn jeder so arbeiten darf, wie er oder sie will, hört dann nicht jede Tätigkeit auf? Sind Ergebnisse denn nicht verbunden mit langen Arbeitszeiten und großer Anstrengung? Sind Menschen nicht faul und müssen ständig beaufsichtigt werden, damit sie ihre Arbeit erledigen? Nein, sagen die Autorinnen, diese Haltung sei nicht mehr zeitgemäß. Erwachsene wie kleine Kinder zu behandeln sei menschenunwürdig.

Das Buch stellt die zentrale Maßeinheit für Arbeit in Frage, die seit Adam Smith in Zeit gemessen wird. Generationen von Betriebswirten hielten das für selbstverständlich. Doch die Autorinnen meinen, jetzt hätten sich die Verhältnisse geändert:
- Früher hätten Menschen überwiegend körperlich, also mit den Händen gearbeitet. Solche Anstrengungen und ihre Ergebnisse sind ungefähr proportional zu der Arbeitszeit.
- Heute dagegen sind die meisten Arbeitsplätze im Büro. Die "Knowledge Worker" gebrauchen ihr Gehirn, doch die Ergebnisse geistiger Arbeit sind ungleichmäßig, schwierig zu messen und zu planen.

Daraus ergibt sich, dass Büroarbeit mit Zeitautonomie besser funktioniert. Alle sind entspannter und schaffen trotzdem mehr. Die Anforderungen des Berufs und das Privatleben harmonieren auf wunderbare Weise miteinander. Zu schön, um wahr zu sein? Nicht nur Konservativen erscheint eine solche Umgebung wie weltfremde Sozialromantik, die unmöglich funktionieren könne, weil Menschen nunmal nicht so seien. Doch das Buch ist keine Phantasie von Reformern, sondern ein Bericht vom Management der US-amerikanischen Handelskette BestBuy. Die hat sich erfolgreich nach dem ROWE-Prinzip organisiert; und das nicht aus Menschenfreundlichkeit, sondern um effizient und profitabler zu sein. Aus den Autorinnen wurden Unternehmensberater, die anderen Firmen helfen, das ROWE-Prinzip einzuführen.

Die Orientierung auf Resultate statt Anwesenheit ändert alle Rituale am Arbeitsplatz. Überstunden und Stress beeindrucken nicht mehr. Wer sich selbst besser organisieren kann, ist im Vorteil. So entsteht ein Anreiz, effektiver und kooperativer zu arbeiten.

Auf dem Weg zu einer neuen Arbeitsorganisation gibt es jedoch auch große Hindernisse. Manche kommen mit diesem freien Stil nicht klar, tun zuwenig und werden bei BestBuy gefeuert. Alte Gewohnheiten wie Tratsch ("Sludge"), Abteilungsdenken und Rivalitäten erschweren die Umstellung. Außerdem dürfte offensichtlich sein, dass nicht alle Arbeitsplätze nach ROWE organisiert werden können: Erzieherinnen, Maurer und Verkäufer etwa dürften sich kaum Hoffnungen machen. Andererseits arbeiten viele Anwälte, Steuerberater und Softwareentwickler schon heute auf diese Art.

Leider verrät das Buch nicht, welche Arbeiten zu ROWE umgestellt werden können und welche nicht. Ansonsten ist das Buch voll praktischer Tipps und Anregungen. Wenn die Autorinnen richtig liegen, wird sich dieses System in den 2010er Jahren wesentlich ausbreiten.
Poadster
4.0 out of 5 stars poor title, good bbok
Reviewed in the United Kingdom on March 14, 2010
Buy this book, read it, and do what it tells you.
Well, it's not the best written book I've ever read, but it is readable, and the underlying proposition is , for me, undeniable, so I'm in favour.
And tell everyone you know to do the same.
Essentially, the book tells about the way Best Buy(what a crap name for a big company!) works, how it sees its relationship with its employees. In Best Buy, if your job is for example designing lampshades,no-one cares in the slightest where or when you do it. Not your boss, not HR, not your fellow lampshade designers - no-one. If you want to do your job at 4 in the morning from a shed at the foot of your garden, and take your kids to the zoo between 9 and 3 in the daytime, that's fine, just do it. Don't report in, don't ask if its OK, just be responsible, make sure you turn in the requisite 'lampshade design results' and get on with your life where and when you like.
They call it treating adults like adults - it's very similar to the way SEMCO works, and a step further along the road from the flat management systems of WL Gore (Gore-tex). And it's (surprisingly) not a million miles away from proposals here in the UK about how public institutions(Health Trusts etc) should be run in the coming years.
It bears repeating: buy this book, read it, and do what it tells you.
4 people found this helpful
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