Just so you know, the Better Business Bureau is not a government entity and has no real power. It is merely a way for people to check if an obscure company has any complaints. People looking to determine whether Blizzard is a reputable company are more likely to find better information with a Google search than by querying the BBB. So, don't expect any punishment or for Blizzard to even care. It doesn't affect their business in any measurable way.
That said, our economic environment for centuries has been based on caveat emptor or "buyer beware". It is your duty to ensure that the products you are purchasing meet your standards before buying them. By being a first adopter for Diablo 3, you should have been aware that you risked being disappointed. You could have waited and tried the game out via the free Starter Edition before buying it. You didn't and now you have buyer's remorse, which is common among first adopters.
Additionally, Diablo 3 is a not a bad product. Millions of people are satisfied with it, and that satisfaction grows as Blizzard continues to balance and patch the application. So while it is unfortunate that you feel cheated by Blizzard, they really didn't do anything wrong. And you learned a lesson to research your purchases better.
Having dealt with Blizzard on many issues, I have a very very hard time believing they promised any sort of refund for D3. Especially since they flat out said there would be no refunds just because people complained. As someone who claims to have played WoW, you should have already been aware that their releases historically have issues at the beginning because they are just so popular that the login servers get overwhelmed. And any person that reports to the BBB for something like this? Well, I have to wonder what you do when a REAL problem presents itself.
So wait a second... You bought a game, played it, and then wanted a refund..... and you GOT IT?!?!? It's unbelievable that Blizzard would even humor the request. I've never heard of such a thing in gaming software before.
So, on the contrary to the OP, I actually have a BETTER opinion of Blizzard than before I read this post. Good job Blizzard!!!
honestly, they aint that bad lol.i just pissed off because it didnt get what i promised at that time. The main reason I dislike blizzard is the drop of quality in games. I have no doubt to buy a made by blizzard before, but after this, I need to do research before making any decision. One more thing to mention, theire customer service are based in US and very friendly. if you got any issues regarding their products ,dont hesitate to contact them.
I just wanted to mention, I happened to buy Diablo 3 and was disappointed with it. When I called Blizzard's customer service they were extremely polite and gave me a full refund. You can't do this with physical copies of games, but if you buy digitally from Blizzard they will give refunds within 30 days. The strength of their customer service undid any negative feelings I had toward them for my disappointment in D3, and I would certainly buy from them in the future.
I too was pretty mad at Blizzard, but not about D3; I didn't even give that a chance.
I couldn't play with friends in Starcraft II because of the region lock, but now I'm actually kind of glad they had that. I would have probably played it way too long like I did Starcraft. Instead, I took up a new hobby and really enjoy it. I heard they might lift region lock with the new expansion, but it's already too late. I don't miss something I never got into. Thanks Blizzard!
I believe that they announced that they're going to allow cross region play. This was done because pro Korean players had to create new accounts to play in the U.S. I'd double check with Blizzard as to whether this is already allowed in the Hots beta, maybe you can get a beta key and start playing with your friends today!
I've been playing Blizzard games for nigh on 10 years, and I've always found their customer service to be well above average. The demonizing of Blizzard because they released a sub-par game is beyond the pale. The 'gamer community' needs to stop over-hyping and over-anticipating games (like Diablo 3). The internet doesn't need more dramatic proclamations about how Blizzard is evil and you're never buying their products.
I am willing to bet alot of people who asked for refunds of Diablo 3 will repurchase the game or have already done so after seeing all the great patches in 1.05, 1.07, and the upcoming 1.08 and yet to be announced, 1.09. I played from 1.05 to just before 1.07 (didn't buy it until they fixed the problem of the game being so easy you could play it with your eyes closed) and recently gave it a break. I see no point in playing until they work out some of those item drop issues.
I just today completed all the achievements for WoL in Starcraft II and am enjoying it much more than I did when I played the original (bought it many years later and by then the graphics were horribly dated), I have owned the game less than a week.
EDIT: I only completed the achievements for the first section of the campaign, that is all I have played. It allowed me to replace my hideous portrait. :)
I bet not. They aren't rewriting the terrible story. They aren't redoing the horribly bright cartoony graphics. They aren't making the stat system any more complex than the 2 stat system it is now. (Most of the stats are useless for each class. They all use vitality and then just whatever their +damage is.) They aren't making skills more complex. (Compare D2 Necro to any D3 class. Way more fun.) They aren't even getting rid of the boring randomized stat items.
About all they are doing is removing the auction house. The fact is that Blizzard isn't Blizzard any more. They are Activision. And they don't know how to make a Blizzard game.
And as for SC2, it wasn't the complete failure D3 was, but it wasn't great. The campaign only had 1 difficult quest. I cleared all of Brutal mode except for the last protoss mission in 3 days... Multiplayer was just bad, poor unit choices making for simplistic 1 unit massing rather than mixed unit combat. The story was alright, but they turned Raynor into some kind of space cowboy. And the Protoss-Zerg hybrid story so far was really weak. I hear they made the expan story into some sappy romance mixed with Kerrigan following simple minded revenge, although I can't say from experience since I did not bother to buy it. If that is the case they did not understand the Kerrigan from SC1 very well.