Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
To get the free app, enter your mobile phone number.
Win Friends and Customers: Relationship and Business Success from Empathic Acknowledging Paperback – November 3, 2014
There is a newer edition of this item:
The Amazon Book Review
Author interviews, book reviews, editors picks, and more. Read it now
A quick and easy read, "Win Friends and Customers: Relationship and Business Success from Empathic Acknowledging" will prove to be an invaluable and practical guide for utilizing simple conversations to achieve desired ends when significantly enhanced by listening techniques that can be readily mastered in short order. Thoroughly 'user friendly' from beginning to end...very highly recommended for personal and community library Self-Help/Self-Improvement instructional reference collections.
"I ran across your writings when searching for ideas to demonstrate empathy in one of my lessons. Great information and ideas!" Registered Nurse and Health Occupations Students of America Advisor
“I found your information very informative and practical. I have recommended it as a resource while teaching veterinary students and veterinarians about the role of empathy in the veterinarian-client relationship.” Richard Timmins, Doctor of Veterinary Medicine, Carroll College, Montana
If you buy a new print edition of this book (or purchased one in the past), you can buy the Kindle edition for only $0.99 (Save 80%). Print edition purchase must be sold by Amazon. Learn more.
For thousands of qualifying books, your past, present, and future print-edition purchases now lets you buy the Kindle edition for $2.99 or less. (Textbooks available for $9.99 or less.)
Top customer reviews
There was a problem filtering reviews right now. Please try again later.
This short non-fiction title does a nice job of exploring a very important tool in establishing rapport with one another. I was struck by its relevance to every single interaction that one has with another person and the number one detail is the importance of being focused on feeling and understanding what the other person is conveying. The examples presented show how this could translate to business as well as personal relationships but this seems to be more of an empirical book than one based on scientific experiments and controlled studies. To me, it seems that there is an excessive amount of repetition and an unnecessary number of appendices but the basic message is definitely one that will improve one’s relationships, if one can “be in the moment” and listen, rather than explain/solve/defend against the other person’s perception. I am glad to have read the message, I just think it could have been delivered a bit more succinctly.
“Win Friends and Customers: Relationship and Business Success from Empathic Acknowledging” by Lawrence J. Bookbinder is a self-help book designed to improve conversational skills by sensitizing the listener to the requirement for empathy. The author uses his background as a clinical psychologist and observations made during both personal and professional interactions to provide examples of his principles and indicate how they would relate to all aspects of life. There is an appendix that summarizes the key points of the book as well as a list of references.
Disclosure: Free review copy from the publisher/author for an honest review.
Review by: ELF
has practiced clinical psychology for over 30 years, and concentrated on conversation skills.He contends that empathic acknowledgement enables one to benefit more when they understand and employ empathy rather than sympathy in their conversations.
To understand this concept does not come easily nor naturally;but in this relatively short book of ,the concept is clearly defined and with many examples ,so that the reader can tell the subtle differences.Even though subtle,the benefits are great.
Dr Bookbinder uses great skill ,gained from his decades of teaching these ideas ,and by using "bullets" rather than long winded paragraphs to convey his ideas.
In our conversations,most of use tend to rely on common sense ,clichés,and little else ;but like any endeavor one can greatly increase their effectiveness by understand the principles and putting them into practice.This is easily seen in such things as sports,memory training,reading skills,etc., and why wouldn't it also apply in talking with others?
Of course,there are many skills in effective communications and Dr. Bookbinder gives notes throughout his book that reference other books and author's that deal with the subject.This is not a typical Bibliography but references that Dr. Bookbinder endorses and has obviously found helpful in his teachings.
I must admit, I love talking with people ,but have had little to no real training.I have always thought that I could greatly improve,and I am sure that if I practice what I've learned from this book;I will be impressed .
I doubt that many people wouild have any idea what "Empathic Acknowledging "means when applied to conversations;but it is a powerful tool that is well worth understanding and practicing.
The author, a clinical psychologist, makes psychology come alive in this short, readable book that explains the following:
Empathic acknowledging is listening with empathy (empathic listening) to another person and then station (acknowledging) your understanding of what she's communicating to you.
He does so by using practical examples, such as the following:
I was in a self-serve soup and salad restaurant, and ready for dessert. After walking to the frozen yogurt machine, I noticed that vanilla was available, but alas, chocolate was not. There was an employee nearby, whose nametag read "Manager." I asked her, "What happened to the chocolate yogurt?"
"They didn't deliver it today," she replied, and then returned to what she was doing . . .
I thought that if she had added to her reply an empathic acknowledgement, such as "You seem disappointed," I probably would have felt less disappointed than I actually did.
Perhaps my favorite part of the book was the chapter on "Controlling the Urge to Talk." It presents three exercises that I'm going to try doing--repeatedly.
Most recent customer reviews
I like sales books and have read dozens of them.Read more
The author takes us on a journey through what appear to be everyday interactions and...Read more