WARNING: WINK has bricked these devices because of their incompetence. If you purchase this you may get a paperweight. I purchased one in 2014 and never opened the box. Wink support now tells me that I can't connect my fully functioning box to their service because "they can't warranty it forever". Warranty and willfully bricking it are two different things....
"Support" message below:
Thanks for the reply. A few years back, there was a security protocol that needed to be given to hubs, and if they didn’t receive that update they were "locked" out from communicating again with our server on their own. Essentially, we over protected the system with an error and we needed to manually update the hubs to give them the necessary security protocol to connect again.
We provided those manual updates for a little over two years via DNS router changes to receive the update over-the-air, as well as provided return labels to have Hubs sent back to us to receive the necessary update.
After we contacted everyone with a system wide email, we ended this program because we unfortunately didn’t have the resources to warranty these affected hubs for life. We apologize for the inconvenience of this, but we would've been able to better assist you if this Hub was addressed while those services were provided.
Kind regards,
Benjamin
| Manufacturer | Wink |
|---|---|
| Part Number | PWHUB-WH01 |
| Item Weight | 8 ounces |
| Product Dimensions | 8 x 3 x 8 inches |
| Item model number | PWHUB-WH01 |
| Is Discontinued By Manufacturer | No |
| Item Package Quantity | 1 |
| Number Of Pieces | 1 |
| Batteries Included? | No |
| Batteries Required? | No |
