|Manufacturer||Wink Labs, Inc.|
|Item Weight||8 ounces|
|Product Dimensions||7.25 x 7.25 x 1.25 inches|
|Item model number||WNKHUB-2US|
|Batteries||1 Unknown batteries required.|
|Is Discontinued By Manufacturer||No|
|Item Package Quantity||1|
|Included Components||Wink Hub 2, AC Adapter, Ethernet Cable, Quick Start Guide|
|Battery Cell Type||Alkaline|
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Wink WNKHUB-2US 2 Smart home hub, White
|Price:||& FREE Shipping|
|You Save:||$37.01 (37%)|
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- VOICE CONTROL: Works with Alexa and Google Assistant (devices sold separately)
- CONNECT ALL YOUR SMART DEVICES: Easily connect and manage your smart home ecosystem with Wink Hub 2. Compatible with all major smart home categories, including cameras & doorbells, lighting & locks, thermostats, sensors & alarms, appliances, speakers and more.
- ONE SIMPLE APP: Control all your home’s smart devices, no matter where you may be, using the Wink app on your smartphone. Set up shortcuts that let you turn off all your home’s lights with a single tap or automatically turns up the thermostat when the front door is unlocked.
- ULTIMATE COMPATIBILITY: Wink Hub 2 enables you to connect and control 400+ smart home devices, including those made by Nest, Philips, Ring, Ecobee, Go Control, Schlage, Sonos, Arlo, Yale and Chamberlain.
- THE LARGEST PROTOCOL SUPPORT: Wink Hub 2 supports Bluetooth LE, ZigBee, Z-Wave, Kidde, and Lutron Clear Connect. Works with more smart home protocols than any other platform.
- MULTIPLE CONNECTION OPTIONS: Setup your Wink Hub 2 via 5GHz Wi-Fi or included Ethernet port.
- A monthly subscription fee of $4.99 is required (effective May 20, 2020).
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From the manufacturer
Wink Hub 2
We've taken the most comprehensive smart home experience and made it better, faster, more reliable, and more secure.
The Wink Hub 2 allows your smart products from different brands to speak the same wireless language so that you can easily control them from the Wink app.
The Wink app keeps you connected to your home — no matter where you are. Choose connected products from your favorite brands and control them all from one simple app.
See who's at the door, then unlock it from anywhere.
Trigger your lights to turn on automatically if smoke is detected.
Receive alerts that keep you informed of what's happening at home.
Schedule your lights to turn on automatically at sunset and off at sunrise.
The Best Brands Together At Last
Now you can choose which smart devices are right for your home, and how they can work together so they're even smarter.
|Device Support||Kidde, Clear Connect, Z-Wave, ZigBee||Bluetooth LE, Kidde, Clear Connect, Z-Wave, ZigBee|
|Setup||Manual discovery||Auto-discovery + guided setup|
|Connectivity||2.4GHz (Wi-Fi)||2.4GHz (Wi-Fi), 5GHz (Wi-Fi), Ethernet port|
|Memory||64 MB||512 MB|
|# of devices that can be paired to hub||430||530|
|Dimensions||7.25" x 7.25" x 1.75"||7.25" x 7.25" x 1.25"|
|Included||Hub, power supply||Hub, power supply, Ethernet cable|
Wink is the quick and simple way to connect you and your home. Manage hundreds of smart products from the best brands in one simple app. Faster, more reliable and more secure, Wink Hub 2 is the next generation of the Wink Hub. Hub 2 is compatible with more smart home technologies, so you can buy the devices you like from the brands you trust and know they'll work seamlessly with Wink. A monthly subscription fee of $4.99 is required (effective May 20, 2020). PLATFORM COMPATIBILITY: Control products from iOS, Apple Watch, Android, and Android Wear. Works with Amazon Alexa. Program recipes with IFTTT
Top reviews from the United States
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Purchased a Samsung SmartThings hub today as fast as I could, sorry to say.
Wink, why you gotta do us like this? =(
I hope you decide to go opensource down the road, something you could have done years ago while still making plenty of money off one of the most robust hubs available on the market today. It's a shame to see such a well-built piece of hardware turn into a brick almost overnight.
I hope your employees are taken care of and that they find jobs at your competitors quickly -- your designers, engineers, software developers, and support staff are clearly talented and thank you for the 5 years of joy you brought me while automating my home. I'll still think of you with every kid (and kid at heart) that says, "Whoa, that's cool!" when they visit my home.
I am just glad that I found the problem early so I could get a refund (Amazon did me well by that since there is a 30 day refund according to the manufacturer — if you can reach the manufacturer). Bottom line don’t walk away, RUN!
Like others have said...DONT WALK....RUN AWAY
Today is the day that Wink died. As of 5/13/2020, Wink is requiring (extorting) a $4.99/mo fee from it's existing customers to keep a service that was previously included as part of the upfront cost paid for the hub. The "no subscription fees" they touted in the past, which was probably a big reason many people bought these hubs, is no more. I came to this Amazon listing to see the backlash in the reviews and was embarrassed to see my glowing review prominently displayed. I forgotten that I had written it, and now I'm cutting it down.
The company is clearly on the way and out this reeks of a quick cash grab before it completely disappears. To give existing customers only one week to pay up or lose control of their devices is shady as hell and a great way to alienate your user base. Wink doesn't seem to realize those who set up a smart home in the first place are going to be more technologically-savvy than the average consumer and will have no problems fleeing to a different ecosystem.
You can't even log in to your account on the website anymore without subscribing first. The Wink app seems to still let you sign in. I have no idea if anything still works without a subscription as I moved my devices off my Wink Hub last week, unplugged it, and threw it in my closet of by-gone electronics that I think may be useful again one day but will realistically just end up in electronics recycling in about 5 years.
For those who just purchased the hub within the return period before the announcement to the subscription model, you need to return it and get your money back. The product you bought is not the same as the product it is now.
For those who are thinking of paying the monthly fee because you are stuck in the ecosystem, it's only a matter of time before the ship sinks and service stops entirely. I predict within 6-12 months. Better to buy a new hub and get out while you can. Preferably a hub with local control so that even if the cloud service ceases to exist, you'll still have control of your devices. Internet searches will lead you to some good options. I've already moved to a Hubitat, which has a much steeper learning curve and much worse interface, but is already acting more reliably than the Wink ever has.
If you are worried about being able to access your devices to move them off your Wink, know that any hub is be able to send commands to unpair/exclude your devices and you don't need to subscribe to Wink to do that. If that fails, every third-party device has a way to do a factory-reset. Don't give them money just to regain control of your devices. If you want to keep using your Wink-exclusive devices, I guess you have no choice but to subscribe, but I'd start looking at alternatives soon before Wink completely dies.
I bought the Wink 2 when setting up a smart home system about 5 months ago. After a little bit of troubleshooting to get my devices setup, it's been completely stable the entire time I've had it. You have to research first and make sure whatever switch/outlet/light/sensor you're buying is compatible with the hub and not just assume it's going to work. Even if the device isn't listed specifically in the app's setup, most of the time you can connect to things as a generic switch or sensor and get it to work.
The first thing to do if any device doesn't pair with any smart hub is to execute a command to exclude the device first because it could have been paired with a different hub previously (like testing at the factory or a refurbished customer return). Once you do that, pretty much everything will pair.
I really like that it's both wired and wireless. Range has not been an issue, but if I need to pair a new device and it's acting up, I can just plug the hub closer to the device and it will still communicate with the network by wifi. I use only Z-wave devices and each can act as repeater/node to extend the network's reach. Between the 15-20 devices in my 4000 sq ft two story home, everything works both inside and outside. With any smart hub, the key is to have devices overlapping so there aren't choke points in your setup that would cause total system failure in a part of your house if that one device goes bad.
The robots make automating things really easy. Here are examples of how I use it:
- The main reason I bought this was because I was tired of having to adjust my 5 outdoor landscaping light timers as the days got longer and shorter throughout the year. At first I had the old fashioned plug in timers where you have to reset the pins to change the time, then I had them on a wifi timer, but that platform wasn't robust enough to do more than just allow you to change on/off time by the app. With the Wink, I can have it set to turn on at sunset and off at a specified time and never have to adjust it throughout the year. That alone makes it worth it.
- I integrated it with my Arlo Pro cameras and installed Z-wave smart switches to my door lights. This allowed me to create another robot to automatically turn on the lights at night if the cameras detect motion if someone approaches the door as a security feature.
- I'm prone to forgetting to turn off outdoor lights a certain times. I have a robot set up to turn off all the door lights in the morning in case I left something on overnight (or in case I meant to leave something on overnight but forgot to turn it off during the day).
- I installed a garage door tilt sensor and a Z-wave switch for my garage lights. When I get home after dark, the overhead garage lights turn on automatically and off again when I close my garage door. The sensor also helps to answer the question of whether or not I forgot to close the garage door when leaving for work.
- I integrated it with a smart deadbolt which will lock the door under certain conditions.
So if I like this so much, why not 5 stars instead of 4? Wink has decided as a "security feature" that they will not allow unlocking of doors as part of automation. If you have a door lock installed, you can create a robot to lock them automatically, but you cannot unlock them. I suspect it is so that they cannot be held liable if someone triggers a sensor maliciously which allows the hub to lock the door. This is a level of oversight I can live without. If I decide I want my doors to unlock automatically and something happens, that's on me for trusting the system, which (although it hasn't happened to me yet) is obviously susceptible to failure. If someone breaks in, I'm not going to sue Schlage or Kwikset or the manufacturer of the door or doorjamb for allowing it to be broken, but I suppose there are people out there who would.
I don't have the Wink integrated with a smart speaker like Google Home or Alexa, so I have no idea how it works with those. I'm not ready to start talking to my electronics yet.
On every label they talk about "no subscription fees", now the switch. The class action lawsuit will be the final nail in their coffin.
Top reviews from other countries
Wink has now gone subscription based and charges you to use your hub.
From their email:
“ In order to provide for development and continued growth, we are transitioning to a $4.99 monthly subscription, starting on May 13, 2020. This fee is designed to be as modest as possible. Your support will enable us to continue providing you with the functionality that you’ve come to rely on, and focus on accelerating new integrations and app features.
Should you choose not to sign up for a subscription you will no longer be able to access your Wink devices from the app, with voice control or through the API, and your automations will be disabled on May 13. Your device connections, settings and automations can be reactivated if you decide to subscribe at a later date.”
Do not buy this
I figured I was buying a quality product but so far I can’t see it. I bought it to connect to a Zigbee Stelpro thermostat. Basicly it won’t fully connect. I then tried connecting a philips Zigbee bulb to it. It connects to the bulb for about 30 seconds then disconnects. Not happy that so far this won’t operate anything I connect to it.
I’ll reassess my review as time progress. So far I wouldn’t recommend.
First, the Lutron lights connect fine to it. The problem is that they show no status in the app even though Lutron Caseta lights are instant status, or they will just have the wrong status. So for example in the app I turn on the kitchen light, it comes on right away. About 30 seconds later though, the app shows the kitchen light is off, even though I haven't touched it. Then I will turn on the Living Room light, but the app shows it as off always. I turn the bathroom light on, the app shows it is on. So the odd time it will update status but most times it doesn't. I've even left it 30 minutes and come back and the app still shows lights off that are on.
Then I wanted to connect to Hue. I couldn't get this to work at all. You have to log in with your Hue account, meaning it sends everything over the Internet to Hue not local. If you click connect with Google account, it gives this Google error about this method is no longer supported. When I Google this error, there are people in early 2016 saying they can't connect to Hue because Google blocked authenticating via them, and it still doesn't work! I then created a new Hue account via email, I go on the Wink app log in with that, and 45 minutes later it still says "Connecting to your Hue account."
Next I tried to connect to my Honeywell Wifi thermostats. It asks you to log into your Honeywell account, your thermostats come up in the app, you pick the ones you want, then Wink says "Sign into Honeywell account" for a minute or two, and then pops up "This is taking longer than expected, try again later." Literally nothing works on this thing!
So I give up on this, going to return it now as it's so buggy I can't imagine anyone actually using this in their home.
Multiple outages in their cloud which kills most f the automation. Local control... Suuuure!
Lots of random lag between motion detection and action.
Glassdoor and twitter reports suggests wink employees aren't getting paid so the company is most likely about to fold which mean the hub are about to become bricks. Buyers beware.