Included with a Kindle Unlimited membership.
Get Fast, Free Shipping with Amazon Prime & FREE Returns
Return this item for free
  • Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
  • Learn more about free returns.
How to return the item?
FREE delivery:
Get free shipping
Free shipping within the U.S. when you order $25.00 of eligible items shipped by Amazon.
Or get faster shipping on this item starting at $5.99 . (Prices may vary for AK and HI.)
Learn more about free shipping
Friday, Sep 24 on orders over $25.00 shipped by Amazon. Details
Fastest delivery: Thursday, Sep 23
Order within 5 hrs and 18 mins
Details
In Stock.
As an alternative, the Kindle eBook is available now and can be read on any device with the free Kindle app.
$$11.99 () Includes selected options. Includes initial monthly payment and selected options. Details
Price
Subtotal
$$11.99
Subtotal
Initial payment breakdown
Shipping cost, delivery date, and order total (including tax) shown at checkout.
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Ships from and sold by Amazon.com.
Return policy: Eligible for Return, Refund or Replacement within 30 days of receipt
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt.
Winning at Social Custome... has been added to your Cart
1-Click ordering is not available for this item.
Get Fast, Free Shipping with Amazon Prime
FREE delivery:
Get free shipping
Free shipping within the U.S. when you order $25.00 of eligible items shipped by Amazon.
Or get faster shipping on this item starting at $5.99 . (Prices may vary for AK and HI.)
Learn more about free shipping
Friday, Sep 24 on orders over $25.00 shipped by Amazon. Details
Condition: Used: Good
Comment: Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
<Embed>
Other Sellers on Amazon
$13.43
+ $3.99 shipping
Sold by: SuperBookDeals---
Sold by: SuperBookDeals---
(36088 ratings)
86% positive over last 12 months
In stock.
Usually ships within 2 to 3 days.
Shipping rates and Return policy
Loading your book clubs
There was a problem loading your book clubs. Please try again.
Not in a club? Learn more
Amazon book clubs early access

Join or create book clubs

Choose books together

Track your books
Bring your club to Amazon Book Clubs, start a new book club and invite your friends to join, or find a club that’s right for you for free.
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more

Follow the Author

Something went wrong. Please try your request again later.


Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media Paperback – March 8, 2017

4.6 out of 5 stars 47 ratings

Price
New from Used from
Kindle
Paperback
$11.99
$11.99 $4.81

Enhance your purchase


Honoring Hispanic and Latino Storytellers

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
    Apple
  • Android
    Android
  • Windows Phone
    Windows Phone
  • Click here to download from Amazon appstore
    Android

To get the free app, enter your mobile phone number.

kcpAppSendButton

Frequently bought together

  • Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media
  • +
  • Hug Your Haters: How to Embrace Complaints and Keep Your Customers
  • +
  • More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
Total price:
To see our price, add these items to your cart.
Some of these items ship sooner than the others.
Choose items to buy together.

Editorial Reviews

Review

"Finally - a book on social customer care that is both applicable and uniquely insightful! Dan Gingiss is a master of spelling out how your brand can win in the often-confused space of social customer care. Full of case studies and gushing with his own unique expertise and experience in the space, this is one book that will propel your brand to greatness in social." 

- Neal Schaffer, author of Maximize Your Social

"The business world has changed forever and if you are not proactive, your brand is going to be history. Gingiss details exactly how to stay significantly ahead of the pack. Winning at Social Customer Care couldn't be more timely and relevant. Every management team needs to read and create a social media strategy plan around the "8 Steps to Winning at Social Customer Care." 

- John R. DiJulius III, author of The Customer Service Revolution

"The thing about customer experience is that your customers will have experiences on their own terms. Those experiences add up to their interpretation of your brand, product and service. Social care is about meeting customers in the channels they use. Gone are the days of forcing them to engage with companies simply because that's the investment that was made. Here Dan Gingiss shares how social can make companies more human and engaged to deliver better experiences, build relationships, and earn loyalty." 

- Brian Solis, leading digital analyst, anthropologist, futurist and author of X: The Experience Meets Design

"Dan Gingiss is the real deal, having run Social Customer Care for two major brands. Through his wisdom, experience and research, he teaches us one of today's most powerful and important business strategies. So, don't just read this book. Use it to implement and enhance your Social Customer Care Program... before your competition does!" 

- Shep Hyken, customer service expert and New York Times best-selling author of The Amazement Revolution

This is a quick and dirty guide to meeting your customers where they live--online--from Gingiss, a host of the Focus on Customer Service podcast. Customers now expect to connect with brands in a new, high-touch way, and how a brand responds to this expectation can determine customer retention rate. There's a new pressure on companies to focus on every single interaction. Why is this change so important? Fewer companies than ever can compete on price, but customer service remains an area in which a business can truly set itself apart from rivals. Gingiss discusses "social media's role in customer experience" at some length, distilling it down to easy-to-grasp concepts, e.g., "expectations + emotions = willingness to share." Readers are encouraged to carefully define their brands' voices, understand how available they can truly be to customers, and plot out integration of their social media face with their core business. Readers are also guided through the practicalities--smart responses to customers, training for employees, dealing with trolls, and choosing a platform and a budget. This is an excellent entry-level guide for brand owners new to social media--though pros may find it too basic. (Publishers Weekly)

About the Author

Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best marketing. His new book, The Experience Maker: How To Create Remarkable Experiences That Your Customers Can't Wait To Share, will be published in September 2021 and is currently available for preorder.
Dan's 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at three Fortune 300 companies - McDonald's, Discover and Humana.
Dan is a host of the Experience This! Show podcast, The Experience Maker live show, and a contributor to Forbes. He has been named to several notable industry lists, including:
● "Top 50 Customer Service Influencers of the Decade" by Nextiva
● "Top 50 Thought Leaders to Follow on Twitter in 2020" by ICMI
● "Top 100 Digital Marketers" by both Brand24 and BuzzSumo
● "Top Customer Service Influencers" by Fit Small Business
● "15 Influencers Changing the CX Game" by WalkMe
● "50 Social Media Marketing Influencers to Follow" by TopRank Marketing

Dan earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. He is a lifelong Chicago Cubs fan, a licensed bartender and a pinball wizard.

Product details

  • Publisher ‏ : ‎ CreateSpace Independent Publishing Platform; 1st edition (March 8, 2017)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 183 pages
  • ISBN-10 ‏ : ‎ 1542732387
  • ISBN-13 ‏ : ‎ 978-1542732383
  • Item Weight ‏ : ‎ 8.8 ounces
  • Dimensions ‏ : ‎ 6 x 0.46 x 9 inches
  • Customer Reviews:
    4.6 out of 5 stars 47 ratings

Customer reviews

4.6 out of 5 stars
4.6 out of 5
47 global ratings
How are ratings calculated?

Top reviews from the United States

Reviewed in the United States on March 14, 2017
Verified Purchase
3 people found this helpful
Report abuse
Reviewed in the United States on February 27, 2018
Verified Purchase
2 people found this helpful
Report abuse
Reviewed in the United States on July 6, 2017
Verified Purchase
4 people found this helpful
Report abuse
Reviewed in the United States on March 27, 2017
Verified Purchase
2 people found this helpful
Report abuse
Reviewed in the United States on April 3, 2017
Verified Purchase
3 people found this helpful
Report abuse
Reviewed in the United States on January 6, 2018
Verified Purchase
One person found this helpful
Report abuse
Reviewed in the United States on April 15, 2017
Verified Purchase
5 people found this helpful
Report abuse

Top reviews from other countries

Amazon Customer
5.0 out of 5 stars If you work in social customer care then this is a must read.
Reviewed in the United Kingdom on October 18, 2017
Verified Purchase
Danica R
5.0 out of 5 stars Very informative!
Reviewed in Canada on May 22, 2021
Verified Purchase