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Withings Smart Body Analyzer, Black
|Item Weight||4.4 Pounds|
|Item Dimensions LxWxH||12.8 x 12.8 x 0.9 inches|
About this item
- Sorry, Withings no longer provides support, updates or repairs for this product. Please visit our website for the latest product launches and news.
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The scale interface is designed to help users center on the product to obtain accurate readings. Users who attempt to avoid accurate readings by rocking on their heels or toes will see values fluctuate.
User guide- iOS Manual [PDF ]User guide- Android Manual [PDF ]Product Warranty: For warranty information about this product, please click here [PDF ]
- Is Discontinued By Manufacturer : No
- Product Dimensions : 12.8 x 12.8 x 0.9 inches; 4.4 Pounds
- Item model number : WS-50
- Batteries : 4 AAA batteries required.
- Date First Available : February 28, 2013
- Manufacturer : Withings
- ASIN : B00BKRQ4E8
- Best Sellers Rank: #204,909 in Health & Household (See Top 100 in Health & Household)
- Customer Reviews:
Statements regarding dietary supplements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition.
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Top reviews from the United States
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The 1 star rating is for the rapid obsolescence and lack of customer service support regarding this issue. As a consumer, at this price point I am baffled as it lies dead in our dressing area when side by side to my $40 scale that is still ticking after 6 years! If considering spending the $150 for a scale buyer beware you may be replacing this again in a year because customer service is near impossible to connect with to resolve. Extremely disappointing because I loved ours so much. Maybe our model was a manufacturing dud. Zero contact has been returned after 3 attempts of logging issue via their website. Due to this it has me not going back out and buying another Withings Scale. My 6 year old scale should not be outlasting Withings at a third of the price!
One morning, I stepped on it and the screen stayed blank. I changed the batteries, still nothing. I emailed customer service and, after asking me to check the batteries and the connectors, they told me my scale was dead and I should just toss it as it is covered for only 12 months.
They don't offer repair, more advanced troubleshooting, swap, spare parts... With Withings, when it stops working, there is nothing else to do but to throw it in the trash and buy a new one.
I don't need to spend another $250 for a device that keeps on reminding me I am overweight. And, because it is Wi-Fi connected and keeps track of your weight, the WS-50 also reminds you you are not doing anything about it.
I must add that I didn't 'break' the scale or exposed it to excess humidity or anything else. It really just died on his own.
2017 UPDATE: This device is great at syncing with my doctor, fitbit, myfitnesspal, etc... , but has a MAJOR SOFTWARE FLAW. It self-updates, and when it does this, it changes the measurements units. One week I have lbs, the next kilograms, the next STONES. You have to then physically change it back each time. I contacted customer support, and they actually admitted the defect after scanning my device, but only offer a 25% discount on replacement. Heck, I could get that from anybody. This is a manufacturing defect and THE DEVICE SHOULD HAVE A RECALL. I hope the company shows some integrity and replaces this item. Their customer service responds pretty quickly from their website.
2015: Love this device. Tried a few of these, and was wondering if I wanted to fork out for this at $149. Still think the cost could be lower, but for me, it was worth the price. Having an online app and an android app that sync is awesome. It even syncs up to my livestrong.com i use for my diet. For the weight, it's the most accurate I've seen. I still wonder about the BMI numbers and such, as they don't seem to change even though I've lost 45 lbs since getting this scale. You step on the scale, and the numbers instantly are recorded online for you. I will compare your goals (weekly and long-term). It even shows the air quality in your bedroom and the projected weather... It also self-updates. Great device. Keeps me motivated on my diet.
(See second post below)
Top reviews from other countries
Bathroom scales generally last until you get bored of them. Spend £150 on these, and I got just over 2 years of usage.
Break that usage down, and it’s pretty ugly reading:
Two people in my house, we probably weigh in on average about 10 times a week total, let’s say that takes 30 seconds per weighing, so in actual fact as its now completely dead after less than 10 hours of usage! The product has just lived in the bathroom, and hasn’t a mark on it. It’s just failed.
Being slightly more objective about things, and frankly having had this for just over 2 years, the ownership process has been interesting. Early on the app was prone to crashes, but they have ironed that out. The app is now nice, but nothing special – but its functional. The scales, worked fine for about a year, then the screen stopped working, but we still got measurements, and before I complained it started working again, and of course now it’s completely dead. The scales also quite often lost the kg/lb setting – easy enough to rectify, but I’m not quite sure why it would lose it so often – probably once every 4 to 6 weeks I would be resetting it.
What we do like is the graphics and user history. We also have the blood pressure gauge, so you do start to have some history. I can look at a graph and say ‘that peak there – that was Thailand!’.
Concept is great, and possibly I’ve just been unlucky, but it does show the cost of tech when it goes wrong quite starkly.
Off to write to Withings next and see their take on this.
I found this one and it was actually praised to be even better than the aria 2 by lots of people and you could still link it to the fitbit app.. I didn't really think twice about it and ordered it :)
It arrived fast (expedited delivery) without any issues.. it was easy to set up, though quite annoying that even after you set it up you have to press the connect button on the bottom side every single time you want to use your phone to change settings / update firmware etc just to wake it up and have your phone find it (usually it's not needed for daily use as it remembers the wifi settings and works completely independent of your phone, so bluetooth here isn't an operational technology, just required for setup).
The health mate application is actually decent.. I never saw what the Whitings one looked like before, but I read many complaints about the new nokia app... In my case it's working perfectly and does what it's supposed to do so I can't complain about the app at all.
I also managed to link it with my fitbit account really fast... however they do not have a 'place' on the website where you can find that as neither withings nor nokia are in the supported apps section for some weird reason... but if you simply google 'link withings smart body analyzer with fitbit account' a fitbit hosted page comes up with a simple wizard that gets the job done in a couple of seconds. (No trace of that shows up afterwards either.. so I couldn't see any information about the 2 being linked either in fitbit or the nokia account, but it works flawlessly so that's good enough for me)
Now for the actual product and the flaws it has imo.
I'm not going to be the one who complains that 'Oooh the bodyfat measurement is not accurate' like many people do, without understanding the implications. Bodyfat is an estimate, regardless of which method you use, be it DXA, hydrostatic... calipers.. or in this case BIA it's always just an estimate. Of course if you have a ripped 6pack and the thing says you're at 35% then yes, you should have a nice laugh about it then try to troubleshoot it, but in my case the bodyfat percentage is actually a surprisingly accurate estimate as it's giving me values around 16%. I'm 182cm tall, about 74kg with decent sized muscles little to no fat on the shoulders (individual muscle strands visible there) and the top 2 rows of my abs visible with slight overhead lighting and yes.. that is roughly in the 15-17% range. (this should also serve as a reality check to those who have no visible muscles, but complain that they get over 20% and try to turn on athlete mode to get less, because some other random machine said they were 14% - just a random example I made up based on typical internet complaints, nothing concrete)
However.. this is where the problems start, it actually feels like the bodyfat estimate is more precise than the actual scale.. which is silly, since that shouldn't be a 'guess', weight can be measured properly and quite accurately with digital scales, even the cheapest ones. As a former athlete (10+ years of judo as a teen way back) I'm quite used to weigh-ins and all sorts of scales and their shortcomings. I believe they failed on this one when designing the feet of the scale as they're hard plastic and slide too easily (you can use it as a skateboard on a hardwood floor). I understand that soft materials affect the reading, but adding the slightest rubber coating on those feet wouldn't have hurt anything. So how accurate it is?.. It gives me anything from 73.5 to 75 and rarely gives the same reading twice in a row.. if you move it (thinking that the feet might not be level) it can be a couple of kilos off even if you wait those 10 seconds listed in the online manual. As a comparison my previous scale was a simple cheap zelmer (~10 pounds).. that one had rubberized feet so it didn't move while the feet were also fixed (this one allows for play in case your floor is slightly uneven) so you had to place it in a completely flat spot and check that it doesn't wobble even the slightest before measuring. That one gave me the exact same reading no matter how many times I stepped on it in succession, furthermore it was located in the exact spot this one is atm so I know that portion of the floor is completely level. Now the other thing is that the cheap zelmer had the same increments as this one.. 100g, I was kind of hoping for a more precise 50g increment on a premium scale like this, but obviously that's being nit-picky and not actually needed for everyday use.
I am going to do more experiments with the weighing... maybe even try sticking on the carpet feet it comes with, but given that I use it on a hardwood floor it shouldn't be installed.
Bottom line, the reason for my 3 star review is the mere fact that this one makes me doubt the actual weight measurement, even though it's in there in the proper range so it would be more than fine for most people.. it just gives you that feeling of uncertainty which I never had with a cheap 10 pound scale.. I would overall give it a 4 star as it is quite useful and does what it's supposed to do for the most part... even the room air quality function can be useful (for example I learned that I need to open my windows more often lol), but the sliding feet and all... and given that it's a premium product and isn't actually cheap, yet these issues could've been so easily avoided.. I think the minus 1 star is pretty warranted..
Don't let my review put you off though, overall it's a nice product and I do like it. Also sorry for the long review, but I really wanted to include everything :)
Before purchasing these I had also checked Withings website to see if they had any new products as I had the previous one for nearly a year. Nothing new was mentioned so I bought this pair again. Next day about 10 mins after they were delivered and opened Withings announced their new Cardio model. If I had a quid for every time this happens to me I'd be a millionaire.
As to the scales, they work well the display is clear, the app is good and they are compatible with Apple HeathKit. Only criticism would be that it seemed a bit confusing how to set them up for multiple users. I never really needed this however so I didn't spend too much time on it. It has probably been addressed by now I imagine.
Only reason I didn’t give it 5 stars was the heart rate sensor often not managing to detect a heart beat. After ascertaining that I am not a member of the living dead this is a problem. The air quality sensor also doesn’t sync its data with the app unless you weigh yourself it seems, so you don’t find out the air quality until the next day. Minor issue though as you can always step on it quickly then delete the measurement.
Battery seems to last a while, and it looks quite clean and doesn’t look out of place or overly techy.
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