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Work the System: The Simple Mechanics of Making More and Working Less (Revised third edition, 4th printing, September 1, 2014) Hardcover – October 1, 2011
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''Sam Carpenter has brought all the main principles that will lead to success in your work and life together in one book. Some books will change your mind this book will change your life if you apply what it teaches. The author shows that our entire world operates based on systems, from nature to the human body to successful businesses.'' --(Steve Burns, Amazon Top 1000 reviewer)
''Better than Good to Great, the next Best Seller Business Book.'' --GLR, Amazon Top 1000 Reviewer. 5 stars
''Very vivid details captivates this reader. Well done indeed!'' --G.W., Amazon Top 500 Reviewer. 5 stars
''This book will be a life-saver. Highly recommended.'' --SHA, Amazon Top 500 Reviewer. 5 stars
From the Author
Top Customer Reviews
The author starts out by talking about how his general views on the universe have shifted from a "we're all one" free-love view to an understanding that the world generally operates in predictable ways. The author worked 100+ hour weeks for an extended period of time, and in a time of desperation realizes that he must systematize his business. This takes sixty pages to develop.
Next, he explains the process of how to create principles, vision statement, and working procedures for a company from scratch were well laid out and clear. I liked the fact that the operating rules that he set out are open for revision at any time by any employee, and generally immediately revised. It lent a feeling of continuous improvement to the process that he laid out.
He discusses figuring out when you work best and work then on second quadrant items (of the Covey sense.)
The author continually cites Occam's Razor, but uses it in a very loose sense. You will hear of "fire-killing" and the "Work The System method" and being "outside and slightly elevated" probably about a hundred times each throughout the book.
Very little attention is paid to lifestyle design throughout the book. I thought it might contain a little more based on the jacket summary.
One of the irritating things was that the book focused only on one business, the author's business. It is a call center business, one that has a well-established business model and client interaction pattern.Read more ›
Have no fear - I'll help you out.
First, if you read this book you'll probably find yourself agreeing with Sam about a lot of things. He makes good points - we are too busy NOT to systematize, and systematization reduces lead time by reducing both planning and rework (plus mental costs). Sam doesn't actually say this, nor does he detail how he went from working so many hours down to do few. If I had his data leading to this conclusion, I could determine how much work he eliminated, how much he delegated, how much he automated, and how much he processes (and processing methods - cadence, synchronicity, etc).
Since I cannot judge the benefits of Sam's system based on Sam's data, I have to use and measure it myself. Fair enough, that's the point anyway, right? So the first thing I did was boil the premise of this book down to one point: processes are better when they are written down and followed than when they aren't. I don't have to agree 100% to agree that it's not a bad place to start.
With that out of the way, I was able to move past this book and get to work.
1. I wrote down every process I have to follow in my job. The list was impressively long and extremely overwhelming just to look at.
2. I mapped each process, listing every action in sequence.Read more ›
Because of this book, now every time I find myself putting out a fire or reacting to a painful situation... being confronted by an unhappy customer about a ball that's been dropped... I ask, "What broken or non-existent system allowed this to happen?"
The most persuasive part of this book is the contrast between Carpenter's frenetic life before vs. the serenity after. And the efficiency.
Temperamentally, I'm not the type of person who is going to spend hours and hours perfecting logistical details and documenting things. I am a creative person, a visionary and an alchemist. But it still must be done. What that means for me is that *I* of all people need to craft the core manifestos, the guiding documents that comprise Sam Carpenter's system. Then I can see to it that the more methodical people on my team are in fact working the system.
Most business owners don't fully appreciate how many of their employees will, so to speak, mount the toilet paper roll with the front side facing back until the very end of time. Stupidly and unthinkingly. UNLESS AND UNTIL SOMEONE MAKES THEM DO IT RIGHT. Most employees will stumble and bumble through broken systems and it will never, ever occur to them to stop and fix them, let alone create new ones.
Only an enlightened owner will ever see to it that that happens. Carpenter does what so few other books had ever done, which was SELL ME on the benefits of giving this my attention.Read more ›
Most Recent Customer Reviews
Great book!! I highly, highly recommend this book for those who desire more from themselves and their work!!Published 5 days ago by LindaB
This book (along with E-Myth Revisited) should be mandatory reading for any and all business owners.Published 12 days ago by Amazon Customer
Extremely repetitive and windy. I was hardly able to hit the half way. While I appreciate the author's hard work, The E-Myth Revisited by M. Read morePublished 13 days ago by Amazon Customer
This book is full of juicy tips. My mind is flowing with new ideas and systems based thinking. Highly recommend!Published 14 days ago by Sarah Noked
The author lays out how every business should be run. And it comes from someone that was at the very end his rope. A great read!Published 1 month ago by Daniel
Simplicity itself, if only you take the time to not only read this book but follow its suggestions. As always easier to read than to do, and yet you cannot help but improve your... Read morePublished 5 months ago by Earl Netwal
Fantastic classic that has shaped my business in so many ways. Even if you don't adhere to building systems as this book lays out, it's a great read to learn about how business... Read morePublished 6 months ago by Gordan O.