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Work the System Paperback – 2008
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Work The System: The Simple Mechanics of Making More and Working Less, guides the reader in modifying his or her fundamental perception of the world, moving from an inaccurate vision of barely controlled chaos, to a more accurate one: that life is an orderly collection of individual linear systems each of which can be improved and perfected one at a time. The reader is guided through the process of ''getting'' this new vision, and then through the specifics of applying it via Carpenter's "system improvement" methodology. For start-ups or multinationals, the methodology is simple, believable, and mechanical; not mystical or theoretical. Carpenter developed the "systems mindset" protocol in the business he purchased in 1984 and still owns today. With that company, he moved from an 80-100 hour workweek to a 2 hour workweek, while multiplying his income dozens of times over. He is CEO of an international business consulting firm, and several other spin-off businesses, as well as an international non-profit, all of which are operated in the same systems mindset fashion. With a diverse background in engineering, construction and business management, publishing, telecommunications and journalism, he calls his approach a "workingman's philosophy." See workthesystem.com. Work the System: The Simple Mechanics of Making More and Working Less will show the business owner how to achieve a positive macro result by looking at business and work on a micro level; by analyzing and refining the separate internal sub-systems, the systems that, added together, comprise the whole primary system business entity. Readers will learn how to "tweak" this "system of systems" in order to maximize profits, create client loyalty, and develop autonomous employees.
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The underlying premise, that nothing exists outside of cause and effect, is supported by his real world experience (and failings) as a business owner. That he was able to turn his thinking and entrenched habits around, and subsequently apply the paradigm shift to all aspects of his company operations, provides an excellent and authentic case study to support his experience.
His personal anecdotes, as well as practical examples, will provide you with powerful lessons and applications to identify where you can make an immediate and powerful difference in your own business.
I highly recommend this book.
In summary, create a high level vision, from this create rules, next document all of your systems and subsystems supporting these rules, then follow up with detailed working procedures that progress step-by-step in a linear fashion for each subsystem. Finally, optimize or replace theses procedures or systems until they are efficient and effective. HIGHLY RECOMMENDED Work the System: The Simple Mechanics of Making More and Working Less
It is a simple concept but not one you necessarily think about until it's explained. Even though the author focuses on his answering service business, many of the same issues apply to any business. It is very useful to have the sample documents he includes in the book.
If your business isn't working the way you would like, give this a chance. Very reasonable price to pay for invaluable advice.