Top critical review
3 people found this helpful
Not the awesome chair I reviewed after I bought it....
on December 11, 2015
Amendment to my review:
After having this chair for a little over a year, it started making a popping and grinding sound when my husband would rotate and lean back on it. After emailing the company, Office Star Products, and confirming that it was still within warranty, they decided that it was the base plate and seat bottom. Those items were sent to me and unfortunately, they were not the solution to the noise. After trying to remove the hydraulic cylinder and loose ball bearings and a rubber washer fell out, a second call for help was made and a hardware pack was sent instead of the cylinders. Another call was made and the cylinder was finally sent. So now I have a new seat cushion, base plate, hardware pack and cylinder but a piece from the cylinder was jammed into the wheel/leg piece. I called again and the wheel leg piece was sent with the instructions to just pop out the caster wheels and put them in the new piece. Well those wheels do not pop out. 3 grown, mechanically inclined men couldn't get them out. So I made my final call for new caster wheels and those were sent. So now I have almost a brand new chair, but it has taken. Them almost 3 months to get this figured out. How disappointing! As we are assembling the chair, we discover that the new seat cushion is not the correct one, despite the part number being correct. None of the screw holes matched up. NONE! Then we also find out that the hardware pack they sent is also not the correct one as none of the numbers match and there are not enough screws. We end up having to use the old seat cushion, which is still perfectly fine, and the new base plate, cylinder, wheels and legs just to make one whole, functional chair. While their customer service is ok and the people seem to want to help, their ability to troubleshoot is subpar. I was a seat back away from a brand new chair, albeit one made from the wrong parts. Just do yourself a favor and don't buy this chair. It's not worth the hassle of the two year warranty. Do some research and spend a little extra for a better chair. Incredibly underwhelmed and unimpressed with Office Star Products!
Wow! Just wow. I purchased this chair for my husband as an early Christmas gift. He works from home and his old chair was breaking and making awful grinding noises. It was time to replace it and the reviews on this chair were very favorable. I wasn't expecting the package to be so heavy, but after I boxing it, I could tell it was very well made and sturdy. It was a bit tricky to get the back attached to the base and to get the arm screws matches up, but if you do some adjustments, it goes together smoothly. It took two of us to get it together, but the directions were clear and precise and we got it assembled in less than 30 minutes. The material is perforated leather looking vinyl. The color, while called espresso brown, is very dark and quite professional looking. The cushioning on the seat and the back is supportive and very comfortable. We were able to adjust the height and recline features without much hassle. So far, he loves it and is very happy to have a comfortable chair that's quiet. One thing I would recommend, once you have the seat and back attached by screws and are trying to put the arms on, if the holes don't match up you may need to loosen the screws underneath and shorten or lengthen the distance between seat and the back. Once we had that figured out, everything lined up and was a breeze to assemble. Highly recommended!