Follow the Authors
Working Knowledge Paperback – May 1, 2000
This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward.
Drawing from their work with more than thirty knowledge-rich firms, Davenport and Prusak--experienced consultants with a track record of success--examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities--accessing, generating, embedding, and transferring--and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital.
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-- PC Week
"Working Knowledge provides practical advice about implementing a knowledge-management system.... A solid dose of common sense for any company looking to acquire or maintain; a competitive edge."
"If you would like to spur the growth of knowledge in your organization, a copy of Working Knowledge will put you on the road."
-- Atlanta Business Chronicle
"Provides readers with a deeper understanding of how knowledge management can help organizations improve performance and enhance productivity."
-- Training & Development
"Thomas H. Davenport and Laurence Prusak provide much more than another treasure map to the knowledge-management fields....[They] offer impressive lodes of actions you can actually start on Monday morning."
-- American Way
From the Publisher
- Publisher : Harvard Business Review Press; 2nd edition (May 1, 2000)
- Language : English
- Paperback : 240 pages
- ISBN-10 : 1578513014
- ISBN-13 : 978-1578513017
- Item Weight : 11.4 ounces
- Dimensions : 6.25 x 0.75 x 9.75 inches
- Best Sellers Rank: #1,249,354 in Books (See Top 100 in Books)
- Customer Reviews:
About the authors
Top reviews from the United States
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Davenport and Prusak have examined 39 organizations that are well above average users of their knowledge. The case histories will give you a practical sense of what works that would take you years of false steps to duplicate in your organization.
Then, even more helpfully, the authors outline the key lessons of these top performers for you to follow. I especially recommend chapter 9 on The Pragmatics of Knowledge Management.
Any new initiative will run into problems and fall back. A great book to read next is The Dance of Change, which focuses squarely on that issue.
Any book has to narrow its focus to be successful. That focus creates a vulnerability. In this book, the vulnerability is not looking far enough ahead for more effective ways to do knowledge management that no one is yet doing. For example, the potential to share knowledge among top best practice organizations is enormous. More attention is needed here.
But do buy, read, and apply the lessons of this book. It's a great place to start!
I do recommend it if you need an easy to read and clear to understand book about knowledge management.
Author: Running for My Life, Winning for CMT
Unfortunately, the text is also fails to describe the rapidly evolving KM technology landscape. In the boom years of the late 1990's, significant activity in the development of corporate portals, eLearning, and adaptive technologies occurred. Davenport fails to recognize any of these factors in his discussion of KM.