- Paperback: 240 pages
- Publisher: Harvard Business Review Press; 2nd edition (May 2000)
- Language: English
- ISBN-10: 1578513014
- ISBN-13: 978-1578513017
- Product Dimensions: 6.2 x 0.8 x 9.8 inches
- Shipping Weight: 12.8 ounces (View shipping rates and policies)
- Average Customer Review: 30 customer reviews
- Amazon Best Sellers Rank: #127,805 in Books (See Top 100 in Books)
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Working Knowledge 2nd Edition
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"Working Knowledge provides a strong, fundamental grounding in many of the concepts that are critical to understanding knowledge management."
-- PC Week
"Working Knowledge provides practical advice about implementing a knowledge-management system.... A solid dose of common sense for any company looking to acquire or maintain; a competitive edge."
"If you would like to spur the growth of knowledge in your organization, a copy of Working Knowledge will put you on the road."
-- Atlanta Business Chronicle
"Provides readers with a deeper understanding of how knowledge management can help organizations improve performance and enhance productivity."
-- Training & Development
"Thomas H. Davenport and Laurence Prusak provide much more than another treasure map to the knowledge-management fields....[They] offer impressive lodes of actions you can actually start on Monday morning."
-- American Way
From the Publisher
Named a Library Journal Best Business Book of 1997.
Top customer reviews
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Davenport and Prusak have examined 39 organizations that are well above average users of their knowledge. The case histories will give you a practical sense of what works that would take you years of false steps to duplicate in your organization.
Then, even more helpfully, the authors outline the key lessons of these top performers for you to follow. I especially recommend chapter 9 on The Pragmatics of Knowledge Management.
Any new initiative will run into problems and fall back. A great book to read next is The Dance of Change, which focuses squarely on that issue.
Any book has to narrow its focus to be successful. That focus creates a vulnerability. In this book, the vulnerability is not looking far enough ahead for more effective ways to do knowledge management that no one is yet doing. For example, the potential to share knowledge among top best practice organizations is enormous. More attention is needed here.
But do buy, read, and apply the lessons of this book. It's a great place to start!
The final chapter was a wonderful summary of the practicals to implementation:
-business problems relates to knowledge (loss of customers and key personnel, low win rates on service engagements, poorly designed products, etc.).
-a knowledge system is more than technology. You may start with an intranet and Lotus notes. More than a third in $, time and effort on the tech part, you're neglecting the other key factors.
-Getting content will take a while. It's easy enough to put the technology in place but getting the organization contribute and use content is a behavioral challenge. So, assess the culture of your organization before launching a knowledge initiative.
"What makes knowledge valuable to organizations is ultimately the ability to make better the decisions and actions on the basis of the knowledge".
Thanks Tom and Laurence for a great book.
Unfortunately, the text is also fails to describe the rapidly evolving KM technology landscape. In the boom years of the late 1990's, significant activity in the development of corporate portals, eLearning, and adaptive technologies occurred. Davenport fails to recognize any of these factors in his discussion of KM.
Most recent customer reviews
good quality and easy to read with a lot of examples.
When you sit back and ponder what is knowledge, it really is a wonder.Read more