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World Class IT: Why Businesses Succeed When IT Triumphs 1st Edition

4.8 out of 5 stars 35 customer reviews
ISBN-13: 978-0470450185
ISBN-10: 0470450185
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Frequently Bought Together

  • World Class IT: Why Businesses Succeed When IT Triumphs
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Editorial Reviews

Review

Chosen as third among "The Best IT Business Books of 2009." 
CIO Insight

"What’s unique about this book is that it’s not only a must-read for the CIO (and everyone else in an IT department); it’s for anyone associated with the technology industry. If you are a manufacturer, seller, or service provider of technology, you will gain insight into what makes an IT department world class."
CIO Digest

"The new book World Class IT (Jossey-Bass, 2009), by consultant Peter A. High, provides solid, timeless advice for CIOs trying to manage IT for business success."
— Mitch Betts, ComputerWorld Book Review

From the Inside Flap

Technology is all around us. It is so pervasive in our daily lives that we may not even recognize when we interact with it. Despite this fact, many companies have yet to leverage information technology as a strategic weapon.

What then is an information technology executive to do in order to raise the prominence of his or her department? In World Class IT, recognized expert in IT strategy Peter High reveals the essential principles IT executives must follow and the order in which they should follow them whether they are at the helm of a high-performing department or one in need of great improvement.

  • Principle 1: Recruit, train, and retain World Class IT people

  • Principle 2: Build and maintain a robust IT infrastructure

  • Principle 3: Manage projects and portfolios effectively

  • Principle 4: Ensure partnerships within the IT department and with the business

  • Principle 5: Develop a collaborative relationship with external partners

The principles and associated subprinciples and metrics introduced in World Class IT have been used by IT and business executives alike at many Global 1000 companies to monitor and improve IT's performance. Those principles pertain as much to the leaders of IT as they do to those striving to emulate them.

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Product Details

  • Hardcover: 192 pages
  • Publisher: Wiley Press/Jossey-Bass; 1 edition (December 9, 2009)
  • Language: English
  • ISBN-10: 0470450185
  • ISBN-13: 978-0470450185
  • Product Dimensions: 6.4 x 0.7 x 9.4 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (35 customer reviews)
  • Amazon Best Sellers Rank: #125,274 in Books (See Top 100 in Books)

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Customer Reviews

Top Customer Reviews

By Richard Hensley on April 28, 2010
Format: Hardcover Verified Purchase
I found Peter High's World Class IT book and downloaded it on my Kindle while I was vacationing over Christmas 2009. Once I started reading the book, I knew Peter High was on to an approach that made so much "common IT sense" and finished the book the next day. Having been a consultant and CIO for over 40 years, I recognized the 5 principles and 30+ sub-principles were an approach around which I could get synergy and energy in an organization I had joined earlier in 2009. Our IT team, the executive team, and the business were already working on many of the sub-principles, but now I had a framework that pulled together many disparate initiatives and provided a method to evaluate our progress. We now had a rallying point and a vision for the future - become a World Class IT organization over the next three to five years. I also have shared the book with over 30 people including or IT team, executives, our Priority Council, and some of our vendors.

Don't expect to read a lot about current technologies. Do expect to read about concepts and ideas that can make an immediate difference in the value IT brings to any organization.
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Format: Hardcover Verified Purchase
I love this book! I've been leading IT organizations and departments for years and wish I had read this 20 years ago. Business leaders and IT leaders alike will benefit from this book.

A very easy read, I couldn't put it down and finished it in 2 days. Usually, I give up reading IT books which are often boring, difficult and rehash the same old stuff. The author made this book interesting, practical and shares fantastic insight for all levels of leadership.

It is like getting enormously valuable consulting for the cost of the book. I read on my kindle and I have highlights and notes all over the place!
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Ok... this has to be the best, cleanest roadmap to building a world-class IT department I've ever seen. It comprehensively covers EVERYTHING. I'm taking this with me as my "bible" wherever I go.

Brilliant book, simply brilliant - a must -read for senior IT and non-IT executives alike, if they want to learn how to make the most of their IT!!

No doubt, I'm going to use this book as a practical guideline... and no doubt, I'm going to recommend it to all my management team members in IT, and possibly my peers as well.
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I am a technology manager for a misized manufacturing company. I have been working in Information Technology for 20 years and have taught IT management for graduate students.

This book quite simply encompases world class business practices and translates them into the language of the CIO. The book is easy to read and contains real world examples, practical guides, metrics and steps towards moving an IT organization to be best in class.

This book is not about bits and bytes. It is not about the "bleeding edge" of technology. It is about the business of running and IT department and running it well. Thank you Peter for this excellent guide who's priciples my company will be adopting wholeheartedly.
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For anyone who has been in IT for any amount of time, you already know that, in general, IT has a long way to go. This book provides inspiration with a number of excellent examples of IT organizations who are now invaluable to the business - no longer overhead, but key to the success of the organization - and this book gives the reader a framework of the work needed to get its IT organization there as well. With a prioritized list of principles, broken down into actionable subprinciples, and concrete metrics that allow IT to measure its progress, this book will help any organization to truly begin to realize the value of IT. I've read a lot of IT books in my 18+ years of working in IT and this one is the best.
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I'll skip to the conclusion. This review is more of a 4.75 out of 5 stars, but I think my professional life in IT would have been a whole lot more enjoyable if more of the upper and executive ranks under whom I've worked would have read it and taken its advice to heart.

I have a few quibbles with details here and there. PCI is not only for retailers, and HIPAA is not only about health insurance data. The quibbles are pretty minor and don't really detract from the book.

The book is well-written and informative. The anecdotes are all on-point and supportive of the general themes. The book really is a condensation of consulting practice, industry experience, and wisdom that's hard to gain elsewhere. It could have been 10 times as long and not really covered the material better.

I would have preferred a more Deming-eseque take on employee "evaluation" and management in some ways, and a bit more focus on intrinsic versus extrinsic motivators might have been nice. Of course, that may not be what's worked in some of the IT shops Mr. High has advised. I would have liked to see a discussion of the positive and negative effects of buying into overarching frameworks such as APQC, COBIT, ITIL, Lean, Six Sigma, or TOGAF. Any of them could compliment the ideas in this book.

I definitely agree with the author that "Blue Ocean Strategy" is a very good book to read along with this one.
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