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World Class IT: Why Businesses Succeed When IT Triumphs 1st Edition
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Chosen as third among "The Best IT Business Books of 2009."
"What’s unique about this book is that it’s not only a must-read for the CIO (and everyone else in an IT department); it’s for anyone associated with the technology industry. If you are a manufacturer, seller, or service provider of technology, you will gain insight into what makes an IT department world class."
"The new book World Class IT (Jossey-Bass, 2009), by consultant Peter A. High, provides solid, timeless advice for CIOs trying to manage IT for business success."
— Mitch Betts, ComputerWorld Book Review
From the Inside Flap
Technology is all around us. It is so pervasive in our daily lives that we may not even recognize when we interact with it. Despite this fact, many companies have yet to leverage information technology as a strategic weapon.
What then is an information technology executive to do in order to raise the prominence of his or her department? In World Class IT, recognized expert in IT strategy Peter High reveals the essential principles IT executives must follow and the order in which they should follow them whether they are at the helm of a high-performing department or one in need of great improvement.
Principle 1: Recruit, train, and retain World Class IT people
Principle 2: Build and maintain a robust IT infrastructure
Principle 3: Manage projects and portfolios effectively
Principle 4: Ensure partnerships within the IT department and with the business
Principle 5: Develop a collaborative relationship with external partners
The principles and associated subprinciples and metrics introduced in World Class IT have been used by IT and business executives alike at many Global 1000 companies to monitor and improve IT's performance. Those principles pertain as much to the leaders of IT as they do to those striving to emulate them.
Top customer reviews
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I have a few quibbles with details here and there. PCI is not only for retailers, and HIPAA is not only about health insurance data. The quibbles are pretty minor and don't really detract from the book.
The book is well-written and informative. The anecdotes are all on-point and supportive of the general themes. The book really is a condensation of consulting practice, industry experience, and wisdom that's hard to gain elsewhere. It could have been 10 times as long and not really covered the material better.
I would have preferred a more Deming-eseque take on employee "evaluation" and management in some ways, and a bit more focus on intrinsic versus extrinsic motivators might have been nice. Of course, that may not be what's worked in some of the IT shops Mr. High has advised. I would have liked to see a discussion of the positive and negative effects of buying into overarching frameworks such as APQC, COBIT, ITIL, Lean, Six Sigma, or TOGAF. Any of them could compliment the ideas in this book.
I definitely agree with the author that "Blue Ocean Strategy" is a very good book to read along with this one.
In this seminal and timeless book, Peter High offers a framework with five principles and a detailed methodology that is presented in an easy way to follow and to execute. Under each of the five principles, Peter High offers a detailed set of subprinciples and relationships between them that end up creating a coherent approach to establishing an IT department that is World Class. Each of the principles is covered as a chapter in the book with a set of performance indicators, step-by-step processes and flowcharts that end up molding these five principles into a well-developed methodology. This makes the book unique, valuable, a must-read and a reference for IT leaders, managers and practitioners.
The five principles are well articulated and presented in such a simple way that they seem so familiar and obvious. Peter High’s 5-principles framework is the IT equivalent of Michael Porter’s revolutionary and well known five-competitive forces framework. In my opinion, the understanding of these two frameworks is essential to any IT leader to practice excellence and produce tangible business results from IT investments.
As Aristotle said excellence is not an act but a habit and only a methodology like World Class IT can make the delivery of excellent IT services, products and projects a habit. And the habit to excellence is well presented in the World Class IT book, a must read for IT leaders, managers and practitioners.
A very easy read, I couldn't put it down and finished it in 2 days. Usually, I give up reading IT books which are often boring, difficult and rehash the same old stuff. The author made this book interesting, practical and shares fantastic insight for all levels of leadership.
It is like getting enormously valuable consulting for the cost of the book. I read on my kindle and I have highlights and notes all over the place!