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World Class Manufacturing: The Next Decade: Building Power, Strength, and Value Hardcover – April 3, 1996
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Top Customer Reviews
The mantra of the book appears to be "do everything," when what a lost manufacturing manager needs is help on what are the (very few) key points of control in a system, how to identify them, and how to use them to powerful effect.
The author would have you believe that "customer service" should be the goal of production. Nonsense. Customer service is a very important tool that is a means to an end: cash flow. If cash flow could be best guaranteed by ignoring customer service, then companies would be foolish to do otherwise.
As it happens, customer service is a vital key to production, but only so far as it directly or indirectly supports the financial engine that drives a company. Evidence: it would be trivial to design a production system that supports the customer better than any in the world and that loses all viability in a month.
This book gets a couple of stars due to the presence of a few good thoughts, but the author seems to have no clue what to do with them, or which are most critical.
For better results, go straight to the source with Deming, or get some focus with Goldratt.
With much name dropping, plenty of abbreviations - see, I know the jargon, many cited 'conversations' - see I am scholarly, and many random and pointless narratives about various companies - see, I am really scholarly and connected, Mr. Schonberger manages to waste the readers time while managing to obfusticate the principle of Total Quality Management and Lean Manufacturing. I came away from reading the book saying 'So what is the point'.