World Class Restaurant Service
World Class Restaurant Service DVD teaches excellent customer service and successful up-selling techniques, fast and easy! Whether you are a Restaurant Owner, a Restaurant Manager, or an aspiring Restaurant Waiter; invest in the techniques and knowledge that will make you money. With the World Class Restaurant Service training film, anyone can learn the principles for generating higher income and winning loyal customers, table by table. Buy one DVD and train your entire staff! Filmed on location in Hawaii, in a bona fide successful restaurant, this informative and entertaining DVD will capture your staff's attention as they learn about: The Fudamentals of Great Service; How to Serve a Quality Product, The Importance of Teamwork, Displaying a Showtime Attitude & Genuine Hospitality, The Keys of Product Knowledge, How to Increase Sales & Tips, Fine-Dining Service Standards, Professional Wine Service, and much more!
This is a program that should be viewed by any operation that employs servers, from very casual to fine dining. The points of service are noted one by one from the time the customer enters until they leave. Every step is covered in an enthusiastic, engaging way by someone who is not only at the top of his game but is able to relate how to get there in a manner that will hold the attention of both the trainee and seasoned waiter. The format provides points at which the manager conducting a training session may pause to relate what was shown to their own restaurant. And the Hawaiian setting is fantastic! Overall a very professional manual that will continue to be a valuable and welcome asset to our training program, we are already reaping the benefits! --Executive Chef Joseph Cinanni at The Conrad N. Hilton College of Hotel & Restaurant Management , University of Houston
World Class Productions LLC wins 2008 Accolade Competition The Accolade recognizes film, television, and videography professionals who demonstrate exceptional achievement in craft and creativity, and those who produce standout entertainment or contribute to profound social change. Entries are judged by highly qualified professionals in the film and television industry. In winning an Accolade, World Class Productions LLC joins the ranks of other high-profile winners of this internationally respected award. Thomas Baker, Ph.D., who chairs The Accolade, had this to say about the latest winners, The Accolade is not an easy award to win. Entries are received from around the world. The Accolade helps set the standards for craft and creativity. The judges were pleased with the exceptionally high quality of entries. The goal of The Accolade is to help winners achieve the recognition they deserve . --PRlog.org
Top customer reviews
I would reprimand an employee that called our guests "folks" or opened a bottle of wine, without a clean napkin on the table, without the label facing the guest (or off the table with their back facing the guest @ 18:00). It's a cute DVD but we can't use this in our training program.
But this DVD would work for many medium service related venues.
All in all? Worth the money. No doubt.
If we had the technology, we would edit out a few small spots and use it within our training program.
Hope they clean up some small mistakes and lengthen.