So the laptop itself, I torture tested a bit. You'll see in the video i had quite a bit running on it trying to see if it could really handle intensive software. My fiance is a singer and normally cant edit her music without being at the producers, I thought a cool gift would be a laptop loaded with editing software. The laptop runs them all fine, really well in fact thanks to its solid state drive speeding up the load times. The video was filmed pre-gifting but I can tell you that her and the producer have both played around on the software and had no issues with it running. So definitely okay for music production and editing.
Back to the customer service/manufacturer touch idea though, this laptop came with a nice keyboard protector which not only helps keep the keyboard clean, those are good for laptop screens as well. A very cheap but appreciated thing. Then there is this cool flash drive, its 30 gigs and again just a nice little addition. neither of these things are overly valuable but it says something about how the manufacturer is trying to please the customer.
Its a really light laptop and its very thin its super easy to take with you and would fit in any normal backpack, you wont need something with special pockets. Its touch screen (the fiance likes, i dont use them but its cool the option is there). The battery life is good and it doesn't take that long to charge. It does get warm but its not hot and doesn't impact performance.
If I had to give it a negative, its the lack of additional usb ports but I know the reason it has only the one is to keep the laptop thin/small. Its a trade off but with so many things being usb based these days, it would have been great to see one or two more worked into the design.