Top critical review
3 people found this helpful
EXTREMELY SMALL, DOESNT COME WITH ANY LINKS! POOR CUSTOMER SERVICE !
on December 18, 2015
I was so excited when I first ordered this watch, and seeing the price snatched this piece up in heartbeat. I waited patiently for this beautiful watch to come in the mail. When it finally came, I opened the box and sorely disappointed. The watch which is stunning, exactly as featured, included NO LINKS, or EXTENDERS, which is highly unusual. I tried the watch on, and as you will see in the pictures, it was so tight it pinched my skin, and was very difficult to remove.
I called Amazon Support to ask if perhaps they had forgotten to place some extra links inside the box, as most watches I have purchased in the past, in fact every watch I have purchased, comes with 1-2 extra links. After speaking with not one but two customer service representatives, they told me that they were unable to send me any additional links for this watch, and this is simply how XOXO makes their watches, but could process a refund If I wanted to send it back.
I find it extremely odd that a watch does not come with additional links, or at least the option to purchase them at the very least, since everyone has different size wrists. I do not consider myself to have large wrists and generally have to take a link out, but this watch is EXTREMELY small and could only fit a child or someone who was extremely petite, in which case this would probably be a very large and overpowering selection of jewelry for them.
I strongly advise that you do not purchase this watch, or any other XOXO watches, as it's clear they have no little to no communication with the actual manufacturer and the ability to purchase additional links and or replacement parts, is not an option. So if you need to find a battery, replacement links, or have issues with your watch down the line such as moisture in the glass, you will have great difficulty in figuring out who to contact to use your limited time warranty on this product.