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AMAZON MARKETING SHAM on this PROMO BUNDLE -- BEWARE!
on January 10, 2014
STILL NO RESOLUTION. HERE'S THE WORDS FROM THE CHAT TRANSCRIPT WITH ANOTHER SUPPORT PERSON IN INDIA:
AMAZON:I understand you're upset regarding this situation and I do understand that one of my co-workers already told you that this issue can only be solved by the Marketing and Promotions Team, but unfortunately we are not able to generate memberships or codes for your xbox, only this Marketing and Promotions team is able to. I'm going to escalate the case once again in order for them to reach you as soon as possible
I ordered this bundle for Christmas. The XBOX360 Kinnect is awesome as are the other accessories I purchased. I'm going into week 3, however, of customer support run arounds with Amazon and their marketing team on fulfilling the promised 1 year XBOX360 LIVE gold membership.
DATE RAISED -- 12/26/13
DATE STILL OPEN -- 1/10/14
fine print NOT FULFILLED ON THE AMAZON PROMO EXCLUSIVE BUNDLE:
7. Receive a promotional credit good toward the full cost of a 12 Month Xbox LIVE Gold Membership. We will deposit the credit in your account within two days of when your product ships. Offer valid when shipped and sold by Amazon.com. Limit one per household. Amazon reserves the right to change or terminate this promotion at any time.
Tech support continues to suggest that the marketing team will respond in 24-48 hours. It's been 3 weeks and 4 escalations with tech support and I'm still not resolved on this. Disappointing since I've been an avid and active PRIME customer!
Hoping Amazon makes this right!