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- NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered after the manufacturer’s warranty.
- EASY CLAIMS PROCESS: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it.
- EXPERT TECH HELP: Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- MORE DETAILS: Additional information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase (if you do not see this email, please check your spam folder). Contact us if you cannot locate your plan confirmation and Terms & Conditions via email at AmazonFeedback@Asurion.com.
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What is Amazon Renewed?
Amazon Renewed is your trusted destination for a huge selection of smartphones, computers, video games and even more products that are fully functional and are backed by the Amazon Renewed Guarantee.
High-Quality Product
Professionally inspected, tested and cleaned to look and work as expected.
Guaranteed by Amazon
Eligible for replacement or refund within 90 days of receipt if you are not satisfied.
Need Help?
Quick support for claims and technical troubleshooting. From 'Your Orders', click on 'Get Product Support'.
Better for the Planet
Your Amazon Renewed purchase extends the lifetime of this product and reduces electronic waste
What should I expect to receive with my Amazon Renewed purchase and in what condition?
All Amazon Renewed purchases will come with accessories that may be not be original, but will be compatible and fully functional. Amazon Renewed products will be packaged in either original packaging or in a new and clean cardboard box. Amazon Renewed products will be clean and will have minimal to no signs of wear or visible cosmetic imperfections when held at an arm’s length. The products will have batteries which exceed 80% capacity relative to new and will function like new.
What if the product does not look or work as expected?
We want you to be delighted with your purchase. If the product does not look or work as expected, you are eligible for a replacement or refund within 90 days of receipt with the Amazon Renewed guarantee. We can also help you troubleshoot technical problems and assist with returns. From ‘Your Orders’, click on ‘Get Product Support’ or click on chat/phone for Amazon Customer Service. Learn more about the Amazon Renewed Guarantee
Shop for smartphones, computers, laptops, tablets, home and kitchen appliances, game consoles, office products, and more. Visit Amazon Renewed
Customer reviews
First, it arrived about two weeks after the delivery date and when I contacted the sellers to get a refund they said the delivery information had changed so I couldn’t get a full refund. I could get $5.00. The damn thing cost me over two hundred dollars! AND it had been saying “shipped” for like three days! And so much for “refurbished”. As soon as I turned it on the power button turned red and on all the screw said was “system error”. So I turned it off and turned it on again. I managed to get to setting up the WiFi before it froze, so I turned it off again. I had to keep turning it off and on again, with varying stages of success, until I made it all the way to create a profile. Then it froze, I turned it off, unplugged everything, plugged everything back into it and turned it back on. I. Never. Got. Passed. That. Damned. Red. Light. Two weeks late and a $5.00 refund for what? A piece of junk.
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Waste of Time and Money
By Kindle Customer on April 13, 2021
First, it arrived about two weeks after the delivery date and when I contacted the sellers to get a refund they said the delivery information had changed so I couldn’t get a full refund. I could get $5.00. The damn thing cost me over two hundred dollars! AND it had been saying “shipped” for like three days! And so much for “refurbished”. As soon as I turned it on the power button turned red and on all the screw said was “system error”. So I turned it off and turned it on again. I managed to get to setting up the WiFi before it froze, so I turned it off again. I had to keep turning it off and on again, with varying stages of success, until I made it all the way to create a profile. Then it froze, I turned it off, unplugged everything, plugged everything back into it and turned it back on. I. Never. Got. Passed. That. Damned. Red. Light. Two weeks late and a $5.00 refund for what? A piece of junk.
By Kindle Customer on April 13, 2021
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