Top critical review
59 people found this helpful
Microsoft SUCKS! But........ AMAZON ROCKS!.
on January 7, 2008
I ordered the XBox 360 Halo 3 Special Edition for my son, arrived quickly,
He played it a total of 5 times and the unit locked up. After a couple of grueling conversations with Microsoft it was determined that the power converter was bad. They gave me a work order number and asked that I send it to my local repair facility for repairs, but weren't sure that this was going to fix the problem. I asked if they were going to send me a pre-paid mailing lable and was informed that "NO We won't pay shipping to the repair facility, but we will repair it for free." I couldn't believe it, we paid 400.00 for this over priced gaming unit which worked for all of 5 days, only to be told that I had to pay shipping to have it repaired. You would think that a company as large as Microsoft, that makes as much money as they do would at least pay the shipping to warranty thier products. But no dice. After being thoroughly pissed off by Microsoft, I remembered reading some reviews where people had some problems with items bought on Amazon, and had returned/exchanged them.
I called Amazon, explained the problem and within minutes had my return shipping lable emailed to me, and was told that they would exchange or refund the item (MY CHOICE) NO QUESTIONS ASKED! AMAZON YOU ROCK!!!! Microsoft on the other hand......I wouldn't trade them for a warm bucket of spit......