Top critical review
12 people found this helpful
Beware serious customer service issue.
on January 28, 2018
Since about mid January 2018 until today January 28th, 2018, it looks like there are at least 8 reviews about codes already being redeemed. I had this happen to me as well and if you look back to previous months it doesn’t seem to be as big of an issue.
If you buy this and your code is already redeemed, please know that somebody working for amazon in a different country will advise you that you need to contact Microsoft via their general customer service number to get another code. It is not Amazon’s policy to issue a refund on a digital gift card. Microsoft will be equally unhelpful as they don’t want to issue you another code simply based on you saying it didn’t work. It really seems like they should be able to look that up and see I didn’t use it but that was not my experience. If you have this issue you are going to be caught between two giant corporations both trying to shift blame to each other and neither actually caring one iota for the customer. Please do not buy!!