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About the product
- Bundle includes: Xbox One S 500GB Console, 1 Xbox Wireless Controller (with 3.5mm headset jack), HDMI cable (4K Capable), AC Power cable, 14-day Xbox Live Gold Trial
- With Xbox One S, watch 4k Blu-ray Movies, stream 4K content on Amazon, Netflix, Hulu and Microsoft Movies apps.
- Experience richer, more luminous colors and video with High Dynamic Range technology
- Play over 100 console exclusives and a growing library of Xbox 360 games on Xbox One
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From the manufacturer
The best value in games and entertainment.
Over 1,300 games: blockbusters, popular franchises, and Xbox One exclusives.
Experience High Dynamic Range.
4K Ultra HD Blu-ray and video streaming.
Get your favorite entertainment apps.
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1 4K streaming with select apps, see Xbox.com. Some apps require app provider-specific subscriptions and/or other requirements. See xbox.com/live. Dolby Atmos for Headphones requires additional purchase from Microsoft Store.
2 Forza Motorsport 7, Crackdown 3, State of Decay 2, Star Wars Battlefront II, FIFA 18, Middle-earth: Shadow of War, are coming soon. EA Access requires paid subscription, sold separately; see www.ea.com/eaaccess for details.
3 Xbox Game Pass monthly subscription required; continues until cancelled. Game selection varies over time. Learn more at www.xbox.com/game-pass. Xbox One Backward Compatibility feature works with select Xbox 360 games, see http://www.xbox.com/backcompat. Xbox Live and broadband internet required for initial download of game to console. PC hardware requirements may vary for games on Windows 10.
4 Network claim: Independent IHS Markit study, June/July 2017. Tested on Xbox One S v. PlayStation 4 Pro on top 5 selling games with matchmaking; results may vary, not an endorsement. Visit www.xbox.com/betternetwork.
5 HDR functionality available with supported games and TVs.
6 Broadband internet required (ISP fees apply). 4K streaming with select apps, see Xbox.com. Some apps require app provider-specific subscriptions and/or other requirements. See xbox.com/live. Dolby Atmos for Headphones requires additional purchase from Microsoft Store.
7 Broadband internet required (ISP fees apply). Online multiplayer requires Xbox Live Gold (sold separately). Limited number of games available in 2017 support cross-device play; additional games to follow. Active Xbox Live Gold membership required to play free games.
8 Advanced TV hardware and broadband internet required; ISP fees apply. 4K streaming with select apps, see Xbox.com. Some apps require app provider-specific subscriptions and/or other requirements. See xbox.com/live.
Xbox One S 500GB Console
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Also really enjoy that it can play 4k movies so now i can finally watch things in 4k. All in all a great deal.
Why are only THREE of the promised FOUR games installed on my system, you ask? Well, the initial download code provided for Forza 6 returned an error that "this code has already been redeemed." I immediately contacted Amazon customer support. In a quick online exchange, they said they would have someone from Amazon's Marketing department get back to me in 24 hours. Indeed, I received a second code from Amazon within that time frame. Unfortunately, the SECOND code ALSO "had already been redeemed" and did not work. I contacted Amazon again. This time they replied requiring me to take recourse through the manufacturer. They provided no link directly to the manufacturer, only a link to my sales receipt as "the manufacturer may require proof of purchase" (which, by the way, was not accessible to the Microsoft agent because they were prompted to log into my account). I replied that this is inconvenient for me as I did not buy from the manufacturer, I bought an Amazon deal from Amazon and expect Amazon to deliver on the promise that got me to make this purchase (from Amazon) in the first place. I received another reply that had almost the precise same "form" language as the previous reply, along with a refusal to provide me a different code.
So, this is not acceptable to me and is not typical of the usually excellent experiences I've had with Amazon over my many years as a Prime member. I'm giving Amazon about a week to provide me with a valid Forza 6 game code, per Amazon's product description. If I do, I will update this review with a description of my experience and an update to the star rating. If I do not, I will package up the game system and begin the return process to Amazon. Glad I kept my Xbox 360.
UPDATE: Despite my reticence to follow Amazon's instructions to try to hold Microsoft responsible for Amazon's inability to fulfill their order by supplying me with a valid game code for Forza 6 and in an effort to "leave no stone unturned," I DID reach out to Microsoft to inquire about getting a valid code from them. We happen to have a Microsoft store nearby so I stopped in and spoke to them. There was nothing they could do in-store and they recommended that I try online support. I learned from Microsoft's online support that, short of me BUYING a new code from them, there is NO OTHER CIRCUMSTANCE where Microsoft could provide me with a valid download code for Forza 6. Furthermore, Microsoft was able to provide me with the precise dates of redemption of the Amazon-supplied codes I had been previously given, which turns out to have been a full month before I purchased this system. As I expected (and as is completely reasonable), Microsoft indicated that, since Amazon had advertised and sold the system with the codes, it is Amazon's responsibility to fulfill that order.
So, per Amazon's instructions, I communicated once again with Amazon and provided them the evidence that I had attempted (unsuccessfully) recourse through the manufacturer. During this session, the Amazon support person gave me two additional codes for Forza 6 that turned out to have been redeemed. For those keeping score at home, that's FOUR invalid ("already been redeemed") codes I have received from Amazon.
In the meantime, another customer replied to this review having had the same problem. However, they got resolution to their issue by Amazon refunding a portion of their purchase (or crediting their Amazon account) in an amount equal to the purchase price of a valid download code for Forza 6. After the fourth code failed, I requested this recourse from the Amazon technical support person. They insisted that they were unable to fulfill this request and that they had to forward my request to "the Marketing team," which is the same referral I received last time.
I was completely dismayed when I received almost the exact same form email from the Marketing team as I had gotten the first time instructing me to attempt recourse through Microsoft. I replied, referencing my previous emails and communications and indicating that I had already gone down that dead end street. That was two days ago and I have not received another communication.
Interestingly, I did mysteriously receive a refund on a completely unrelated order from over a month ago that is in an amount that is approximately what the Forza 6 game code costs. This refund came without explanation but was for a product that I did receive and for which I had not requested a refund. I am only making the connection because of the timing and the amount. In the absence of an explanation, I am hesitant to use this refund to purchase the game code. If I do so, Amazon could then claim that the refund was in error and re-charge me for it, thus having gotten me to "buy" the game code. If this is indeed the case, I would appreciate email confirmation that the credit I received is intended to be used to purchase the game code.
This has been a frustrating experience and I sincerely hope this is an aberration rather than reflecting an overall change in Amazon's level of customer support.
1. I know that the digital games were going to be huge, I just didn't think they would be this huge. Ghost Recon was a 49GB download, not too bad. Halo 5 was a whopping 97 GB download. That was a bit concerning as the Xbox I purchased has only around 370ish GB of space after the OS and initial updates. I recommend anybody to go and get an external if they plan on getting a ton of games. I recommend getting a separate HDD dock that can take and swap out 3.5 HDDs. It will end up being a cheaper option than just a regular stand alone external HDD.
2. This 2nd negative, I wouldn't necessarily put on the Xbox, but Amazon itself. When my Xbox shipped, I received 1 e-mail with the digital code for Halo 5. I never received a second e-mail from Amazon with Ghost Recon. I was going to message Amazon, but I decided to check my message center under account settings. I found out, they sent me 2 messages there. One containing the Halo 5 code and the other Ghost Recon code. So I would highly recommend if you get a console with multiple digital games from Amazon, check your message center. I just wish Amazon would either send both e-mail with codes or just messages on Amazon. If I hadn't looked, I probably would have been messaging back and forth with Amazon about where my code is at.
Overall, it's a fun console. $140 Included games doesn't hurt the purchase at all. I recommend this if you're interested in getting an Xbox.