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UPDATE #3. I wasted 1,000........They sent a replacement unit...EXACT SAME ISSUE
on December 14, 2016
DON'T WASTE YOUR MONEY!!!!!!
I am not pleased with this unit so far. Shipping and getting it assembles was a huge pain (read my review on the seller), but once I got it into the room where we wanted it and got it assembled, I discovered issues right off the bat. First, the "liftable" running deck required two people to lift it. I am an athletic and pretty strong guy, and I couldn't lift it myself. And if I really pushed hard, the treadmill rolled forward. So, I had to get one person to hold it still, and then I was able to lift it. Then, I couldn't get the thing down. I know something was wrong. It turns out the left mechanism was assembled incorrectly and there was no lubrication. I fixed the assembly, shot it up with some WD40, and worked it for about 10 minutes until the folding mechanism worked correctly.
Then I started the treadmill, and it made a loud "whump whump whump" sound while the belt turned. The belt was super loose, so I tightened it. Then I got on the treadmill and started walking. With every step I took with my right foot, there was a screeching sound coming from under the deck. So, I am walking and I'm hearing "whump whump whump" at the same time, I am hearing "step, screech, step, screech, step screech!!" So I called the seller's service department and the guy on the phone told me a rubber piece between the deck and the metal unit must be worn. IT'S A BRAND NEW UNIT. WORN????? I decided to play the game, and accepted his offer to send a replacement part which will take 5 to seven business days (Christmas is around the corner, so I guess I will get the part after the new year). Then I have to wait 3 more business days for someone to contact me to set up an appointment, and God only knows how long it will take for them to actually fit me into their schedule.
We'll see how this all plays out, but at this point, I am thinking that I just threw away 1,000 on a piece of junk.
UPDATE: They sent a guy to "repair" my brand new treadmill. It still makes the same noise. I will call the company today to let them know that their "fix" didn't work. I will give them one more chance to fix my brand new treadmill. If that doesn't work, I am going to request a replacement at their own cost (including shipping, bringing it up to my apartment, and assembling it (all of which I had previously paid for). I'll report on how it goes.
UPDATE#2: As expected, the second "repair" didn't work. The unit is still having the exact same issues as it did when we first got it. I have called Xterra Customer Service to request a replacement. I have not yet heard back from them. I will update this review as the saga continues.
UPDATE#3: They sent me a replacement unit. I had to fight with them to have it delivered into my home and have it assembled. REALLY??? They agreed to it, and the unit arrived. 2 idiots tried to put it together and spent 3 hours unable to. I called customer service, and they sent out someone the next day. THEY REFUSED TO REMOVE THE OLD UNIT stating that it was "not their problem." THE NEW UNIT HAS THE SAME ISSUE AS THE OLD UNIT!!!! I AM CONVINCED THAT THESE UNITS SOLD BY AMAZON ARE DEFECTIVE AND THAT IS WHY THEY ARE DISCOUNTED.