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I installed this lock in January and initially had little to no problems. This week the lock jammed after leaving the house and would not unlock upon return. When entering my code it would flash the numbers 1, 3, 5, 7, and 9 (which makes a sort of an 'X' shape on the keypad). Scouring through their support provides no information nor could I find any documentation about this error code. I did see one lone review website that mentioned the exact same issue but that was it. I discovered the ONLY fix is to manually turn the lock multiple times from the inside to free the jammed mechanism.
After speaking to both Yale customer support (note: they are only open during business hours M-F and half day on Saturdays so if you have a problem on the weekend you could be out of luck), they casually mentioned this model had more issues than most regarding seizing. Because the lock is now working normally they would not provide assistance or a replacement. ...or seem to really care.
Since I live in a townhome with only a front door (utilizing this lock) and a sliding back door, I was locked out of my house for hours late at night and ended up having to break in. Calling a locksmith was of no use as their only recourse was to destroy the lock with a drill. I mention this as a warning for others with a similar setup - if you get this key-less lock make sure you have backup access to your house as this model is not dependable.
| Manufacturer | Yale |
|---|---|
| Part Number | YRD256-ZW2-0BP |
| Item Weight | 3 pounds |
| Product Dimensions | 5.5 x 5.5 x 10 inches |
| Item model number | YRD256-ZW2-0BP |
| Batteries | 4 AA batteries required. (included) |
| Is Discontinued By Manufacturer | No |
| Size | Key-Free Touchscreen |
| Color | Bronze |
| Style | Lock Only |
| Finish | Bronze |
| Material | Stainless Steel |
| Shape | Rectangular |
| Power Source | Battery powered |
| Item Package Quantity | 1 |
| Head Style | Lock Only |
| Display Style | Touchscreen |
| Usage | Outside;Amateur |
| Included Components | Yale Assure Lock SL Lock, Z-Wave Smart Module, Deadbolt Strike and Mounting Hardware, 4 AA Batteries, Installation Manual and Door Template |
| Batteries Included? | Yes |
| Batteries Required? | Yes |
| Battery Cell Type | Alkaline |
| Warranty Description | Lifetime limited warranty on Finish and Mechanical. One year on Electronics |
