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2 Year Desktop Protection Plan ($100-150)

3.9 out of 5 stars 770 customer reviews
| 73 answered questions

Price: $8.11 & FREE Shipping
In Stock.
Ships from and sold by Warrantech.
2 Year
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  • Fast Contract Deliver via Email
  • 100% Coverage for Electrical or Mechanical Failures
  • No Repair Hassles, Full Replacement Provided Upon Failure Verification
  • Never a Deductible or Hidden Charge
  • Replacement Product, Check, or Gift Card Options Available
Please Note:Please Note Your SmartGuard Protection Plan documents will be delivered via email and not mailed to you. It will come from SmartGuard@Amtrustgroup.com within 72 hours of purchase. If you don’t receive it, please contact 1-877-308-8071.
$8.11 & FREE Shipping In Stock. Ships from and sold by Warrantech.

Frequently Bought Together

  • 2 Year Desktop Protection Plan ($100-150)
  • +
  • ASUS CHROMEBOX-M004U Desktop
Total price: $155.99
Buy the selected items together

Product Description

Service plan term: 2 Year | Service plan covered value: $100-150

From the Manufacturer

SmartGuard - The Smart Choice for Product Protection

No need to worry about breakdowns or device failures on your products—with a SmartGuard Protection Plan, we’ve got you covered! SmartGuard protects you against electrical and mechanical failures immediately following the expiration of the manufacturer’s warranty, so there’s never a lapse in coverage.

What Does a SmartGuard Protection Plan Provide?

Money Savings
  • Parts and labor protection against costly repairs or replacements
  • Never a deductible or hidden charge for service
  • Repair of the defective unit or a full product replacement
  • In-home service on large products such as appliances or televisions
  • Free shipping included with five-day guarantee for depot service
Time Savings
  • Web-based support options for today’s busy lifestyles
  • We handle the claims process for you from A–Z
  • 24/7 toll-free customer service support
  • Fast, convenient, quality repairs from nationwide service providers
Peace of Mind
  • Peace-of-mind protection from the day you purchase your product
  • Fully insured coverage—backed by an “A” rated insurance company
  • Easy claims processing with no hassles
  • Reputable service providers wherever you may move
  • Purchase your plan up to 11 months after your product!

How Does the Claims Process Work?

Protecting your purchases has never been easier. When you have a SmartGuard Protection Plan, we handle the work for you and make our claims process as seamless and simple as possible. Here’s all you have to do:

  • Go online to www.mysmartguard.com or call 1.877.308.8071
  • Locate your SmartGuard Protection Plan under “Manage My Protection Plans”
  • Click “File Claim” and complete questions regarding the failure of your product
  • A professionally trained service provider will contact you for service
  • For in-home service on large items, you will be contacted to schedule a convenient time
  • For depot service, you will be contacted and provided shipping information

Other Details

  • Fast electronic delivery of your warranty contract. This is your official email confirmation of your purchase. Nothing will be shipped. The email you receive will provide instructions and a link to the SmartGuard website, www.mysmartguard.com, where you can register your plan and view more information. Again, you will not receive a paper copy of your contract unless you specifically request one.
  • Read the terms and conditions in the .pdf file link located at the top of this page. This document will provide you with full details about the plan you are purchasing and any additional state language regarding cancellations.
  • Coverage lasts up to five years from date of purchase. The coverage length is described in the Protection Plan title. Your plan begins on the date of purchase and is inclusive of the manufacturer’s warranty period. If you have an issue and are covered by the manufacturer during that time, you’ll be directed to the manufacturer first.
  • Shipments. Your plan begins on the date of purchase. However, if your warrantied item does not ship immediately and there are delays, you can contact SmartGuard at 1.877.308.8071 to adjust your plan period to the date of product delivery.
  • SmartGuard only covers new, in-box items from reputable retailers with proof of purchase. If the item is used or refurbished, please call us first at 1.877.308.8071.
  • Plans available to all U.S. residents. SmartGuard is currently available to only residents of the 50 U.S. states.
  • Contact us. Our website, www.mysmartguard.com, is always available to help you with the registration, plan details, and claims processing. Call us 24/7 at 1.877.308.8071—an agent is always happy to assist if you have questions. Or go online and click “Contact Us” to Web chat or email.

Product Information

Service plan term:2 Year  |  Service plan covered value:$100-150

Technical Details

Collapse all
Brand Name SmartGuard

Technical Specification

Warranty [pdf ]

Additional Information

Customer Reviews
3.9 out of 5 stars 770 customer reviews

3.9 out of 5 stars
Shipping Information View shipping rates and policies
Domestic Shipping This item is also available for shipping to select countries outside the U.S.
International Shipping This item is not eligible for international shipping. Learn More
Date First Available May 24, 2013

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.


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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Service plan term: 4 YearService plan covered value: $700-800
I'm getting ready to buy another computer, and given the problems with computers I've owned so far, an extensive warranty of several years is crucial. I looked at the website and the warranty, to see what is and isn't covered.

1) Warranty starts the day you buy the product, not the day you get it or plug it in (which can be weeks later.)
2) They will never pay more to fix the computer than you paid to buy it. If you have one costly repair because you have a melted motherboard, let's say, and then something else happens later, they may not be obligated to pay for it all, and may therefore decline to pay anything.
3) If they replace an item, that's it too. Coverage ends then. So what if the item they give you as a replacement fails within a week? You are out of luck. Sorry.
4) They can use substitute parts instead of the manufacturer's original parts.
5) You may have to pay to ship the item to them.
6) MANY things are not covered either. Reading through them, section "F" excludes "overheating", with no limits stated (so if they decide your computer failed due to some part overheating, they may choose not to fix it.)
7) Another exclusion is for battery failure (section L). Sure, they might only have to put in a $3 battery, but they can also choose to tell you the repair's not covered, and you are SOL.
8) Under section V, damage from a power surge or loss is not covered. Oops.
9) Under section Y, damage from a computer virus is NOT covered either. Your problem, not theirs.
10) Under section Z, a "manufacturer's error" (good luck arguing that) is not covered. Wouldn't ANY defect making a product not work be a manufacturer's error? If so, again, you have paid for a warranty that doesn't have to do jack.
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Service plan term: 4 YearService plan covered value: $500-600 Verified Purchase
WARNING! WARNING! WARNING! You are better off looking for a REPUTABLE customer friendly company to get insurance with. The feel good, I am covered feeling evaporates once you actually have to file a claim. Various blogs have extremely negative comments about their customer service and settlement of claims (worth your time to look at complaints for SmartGuard and Warrantech). Better Business Bureau cites them for late mailings or emailings of actual contracts so customers are not aware of exclusions, which cover almost everything. We purchased a new computer, had it a month with a purchased 4 year plan when a power surge ruined the motherboard. Gateway stated they do not cover power surge damage at all. Had noted that our SmartGuard Plan indicated they did. We did NOT get the warranty info until after the fact. In trying to file a claim the initial female agent was extremely rude, told me it was a manufacturer warranty issue and not their problem if I had not ever seen the warranty, indicating it probably went to SPAM folder. Said it was an Amazon purchase anyway and she didn't deal with that, so asked for the Amazon Rep to which she informed me I was wasting my time but she did transfer me. In all my numerous years I have never been treated so rudely, just so you are prepared in case you do have this plan and ever have to use it. (Blogs from former employees will stun you on what they are instructed to say). On being transferred a man said that he would have the warranty to us within 24 hours with a PIN so we could file a claim. Did not happen.Read more ›
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Service plan term: 4 YearService plan covered value: $450-500
Smart Guard is owned by Warrentech, a corporation doing business under 35 different names. Despite its "A" rating from the Better Business Bureau, the BBB notes a pattern of consumer complaints concerning delays, difficulties with communication, and other issues connected to repairs which the company agreed to provide. An Internet search of the names "Smart Guard" and "Warrentech" has convinced me that a contract with this company is not a gamble I am prepared to make.

Incidentally, as I did not purchase the product, my one-star rating is in the same category as the reviewers who awarded Smart Guard with 4 or 5 stars -- NONE of whom have had repairs performed under the Plan.
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Service plan term: 3 YearService plan covered value: $450-500 Verified Purchase
I attempted to use this warranty in order to replace a faulty motherboard of my desktop. Below are some of the tribulations which ultimately forced me to purchase a new motherboard. I believe the comparable reliability of this review rests upon the fact that I (almost) underwent the full process, whereas the writers of some other reviews haven't.

First, the information and instructions are frustratingly manifold and inconsistent. The e-mail sent says, "Log into [...] locate contract and file claim online". Whether that was telling me to log into the website and consequently find a contract was unclear, but it didn't matter since there was none to be found. Then the "file claim online" portion seems reliable, but it was impossible for reasons upon which I will elaborate, because I took a step before these instructions, as per the -other- instructions in the e-mail.
In accordance with those, I registered my protection plan, filling out the necessary information. No further guidance was provided, and I wasted plenty of time clicking various links that all directed me to the same page after making me repeat the two confirmation numbers.
Assuming, then, that it was time to file a claim, I clicked the corresponding link on the homepage. I was asked to log in, and had to create an account, which I find unnecessary since there's already secure PINs and such. After logging in with my new account, I was presented with an empty list of protection plans, so I needed to create a new one. I put in the information of the one I already registered, as requested, and was brought to the page in which I viewed it. But, in contrast to what one might expect, that did not actually connect that registered plan with my account.
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