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Your Customer Is The Star: How To Make Millennials, Boomers And Everyone Else Love Your Business by [Solomon, Micah]
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Your Customer Is The Star: How To Make Millennials, Boomers And Everyone Else Love Your Business Kindle Edition

4.9 out of 5 stars 28 customer reviews

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Length: 94 pages Word Wise: Enabled Enhanced Typesetting: Enabled
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Editorial Reviews

Review

"The Millennial generation has made the customer service landscape more complicated than ever. Micah Solomon is the best and most experienced guy I know to guide you through this landscape, and he does it with humor, customer stories, and data." Jonathan Feldman, Contributing Editor, Information Week

Your Customer Is The Star takes usfrom a real assessment of the millennial generation as customers to the new loyaltydynamic to the relentless reinvention of customer experience that allcompanies must act on now. Always insightful, this book offers a unique perspective and is highlyentertaining. The pages fly by." Rhonda Basler, Hallmark Business Connections

"
Customer service is the last - and some would say critical -step in the marketing process but it has never received the attention of the holy 4Ps - product, price, promotion and place (distribution). Yetas customers face more and more choices as to where to spend their money marketers are beginning to realizethat customer service can be a factor in brand differentiation ascritical as the price or advertising message.  Micah Solomon's new book from Forbes, Your Customer Is The Star, a follow-up to his excellent, full-length book, High-Tech, High-Touch CustomerService, represents the best thinking in a growing field. If you manage a business or a brand, this is must reading." Professor Frank Allen Philpot, George Mason University School of Business

From the Author

MicahSolomon is a bestselling author, consultant, keynote speaker and thought leader on customer service, the customer experience,corporate culture, and hospitality.Micah Solomon specializes in building stellar, profitable customerexperiences, company culture, 21st-century marketing, and social (andanti-social!) media.
 
Micahwas recently named a "new guru of customer service excellence" by the FinancialPost. His most recent full-length title, High-Tech, High-Touch Customer Service, aswell as his perennial bestseller, Exceptional Service, Exceptional Profit have won multiple awards and beentranslated in more than a half-dozen languages. He is a regular contributor to Forbes.com andhis expertise has been featured in Inc. Magazine, BloombergBusinessWeek, CNBC, and the Harvard Business Review.
 
Anhands-on entrepreneur and business leader himself, Micah used, hands-on, thetechniques in question build his company into a market leader in themanufacturing and independent entertainment field--a story well known to readersof FastCompany and Seth Godin's marketing bestseller PurpleCow.

Micah was also an early investor in the Apple-related speechrecognition technology behind Apple's Siri. His expertise extends into a variety of fields including patientexperience in healthcare (opening keynote speaker, Cleveland Clinic PatientExperience summit) retail, hospitality, manufacturing, technology, banking and finance and other fields.Information, freeresources, and speaking engagement information from Micah can be foundat micahsolomon.com -- or email him directly atmicah@micahsolomon.com

Product details

  • File Size: 644 KB
  • Print Length: 94 pages
  • Page Numbers Source ISBN: 151172997X
  • Publisher: Forbes Media (December 10, 2014)
  • Publication Date: December 10, 2014
  • Language: English
  • ASIN: B00QRJ9MPM
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Amazon Best Sellers Rank: #508,850 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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