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Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines Paperback – April 22, 2015

4.9 out of 5 stars 33 customer reviews

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  • Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines
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  • Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
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  • The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
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Product details

  • Paperback: 256 pages
  • Publisher: AMACOM (April 22, 2015)
  • Language: English
  • ISBN-10: 0814449050
  • ISBN-13: 978-0814449059
  • Product Dimensions: 6.5 x 0.6 x 8.8 inches
  • Shipping Weight: 13.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (33 customer reviews)
  • Amazon Best Sellers Rank: #281,281 in Books (See Top 100 in Books)
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on April 28, 2015
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on April 28, 2015
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on April 28, 2015
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