I was very excited to receive my Zeo since I've heard very promising things. I bought the clock not to address sleeping problems, but to find out more about my sleep cycles and to be waken at the best time (via smartwake) during the transition into or out of an REM cycle. The clock itself is well designed and very user friendly. The headband and sensor fit snug and you barely notice when sleeping. The unit was well packaged (besides the safety seal being broken).The clock did what it was intended to do the first night and woke me up during the beginning of an REM cycle which definitely had a positive impact on my day. The second night the clock was working perfectly before I went to sleep, but when I woke up clock was powered off. I checked the outlet to see if there was a power outage, but it wasn't the outlet! My Zeo display was entirely blank everytime i plugged in the unit! I'm not sure what went wrong, I called customer service and they said it might be a power supply issue so I'm waiting for them to analyze an sleep.dat file I sent to them. But its the weekend and customer support is only available M-F, so i'll have to wait to give you guys an update! The clock has promise...when it WORKS!!!
Also - The safety seal on the inside of the box was broken (which apparently is a recurring problem with other people who purchased Zeo's), the Zeo headband only took a few minutes to reach a FULL charge (the manual said it takes 2 hours to fully charge the headband), and the extra sensor was not included (which apparently is a miscommunication on Zeo's part, because the $249 model isn't supposed to include extra sensors for the headband). I'm worried that I might have a refurbished unit...but there is no way I can tell, I just have to wait until Monday to talk to customer support so I can send the unit back. I'm very skeptical at this point...spending $249 for this unit only to have it break on the second day of usage.
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Zeo out of Businesss -- ResMed bought their patents and Sells S-Plus for $ 50 on Amzaon as of 12/26/16
First, A lot of these Reviews are out of date...3 years old.That is because the Zeo went out of business in 2013. Check them on Wikepedia for latest.They forbid anyone to make replacement sensor headbands and shut down their server.It is still the Best Alarm clock out their by far.The important information for you in late 1016 is that a reputable company ResMed bought their patents.They are selling a product "SPlus" that is listed currently sold on Amazon for $ 50.It measures and provides much of the same information that Zeo used to provide.Several differences. a) the computing power is offloaded to your smart phone, hence the low cost. b) their is no head band or wrist band. It uses a non attached sensor that uses special frequency waves to sense your breathing and other movements. Much more comfortable.S+ By ResMed Personal Sleep Solution
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