Technical Details

Arrived with missing hole in the frame - impossible to assemble if following directions

Comment

hayskeys

November 1, 2017

Size: QueenStyle Name: StandardVerified Purchase

The frame seems sturdy and looks very nice once properly assembled. However, there was an issue with the one we ordered. It was soldered/drilled wrong such that a necessary hole did not line up on one side. We double and triple checked the directions, pictures, and brought in a few friends/family just to get other opinions, hoping someone would point out what we were doing wrong. But no, the product shipped to us had been welded/drilled wrong and we were left with a frame that could not be put together. With a half assembled frame and torn up packaging, we didn't much fancy dealing with a return, so we made our measurements, got out the metal drill bits, and drilled an additional hole where there should have been one and it worked! The frame is now sturdy and functional. However, having heard nothing from the company and having no way to contact them about this bad unit, I cannot recommend them.

57 people found this helpful

Sturdy product, terrible customer service

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Kylie Stewart

January 31, 2018

Size: QueenStyle Name: StandardVerified Purchase

I ordered this in a queen and it got here in much less time than expected which was a nice surprise. As I was putting it together, however, I realized that one of the pieces had been welded together backwards so that one hole was on the wrong side which made it impossible to assemble.

I tried calling Zinus and failed to get through to anyone multiple times so I emailed and it took a week for them to reply asking for my order confirmation (which I had already provided in my first email) so I replied with it again and waited another week to get a response telling us that we would have to contact amazon instead.

By this time it had been nearly a month and I had gotten sick of seeing it in pieces on the floor in my bedroom so I decided to take matters into my own hands. I ended up buying drill bits for metal and drilling a hole in it myself instead of going through another customer service battle. The hole is hidden and you would never be able to tell looking at the bed.

Once it was together it looked true to the picture and was a surprisingly sturdy product for the price. Just pray you get all the correct pieces and don’t have to deal with their customer service!

39 people found this helpful

They would not give a refund or send a whole new frame due to the poor quality. I would have given 0 stars if ...

Comment

Elizabeth Tennis

January 23, 2018

Size: KingStyle Name: Standard FootboardVerified Purchase

Warning: do not buy this. The quality is so cheaply made and will fall apart in no time. The wood pieces started cracking within one week of minimal use. The company wanted me to ship the broken pieces to them in order to get a replacement. They would not give a refund or send a whole new frame due to the poor quality. I would have given 0 stars if possible.

43 people found this helpful

Incorrectly sized parts, bad customer service

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JK1984

December 16, 2017

Size: QueenStyle Name: Standard FootboardVerified Purchase

Zinus is not worth the hassle of having to return their poorly manufactured products. Assembling the bed I found the parts in the last step were the wrong size. These are the two small feet that support the center of the bed. Mine were about 1/2" too tall meaning the rest of the frame does not make contact with the floor and is unstable. I contacted Zinus and was told they couldn't help so my option is to disassemble the bed, package it, return it, get a new bed, reassemble, and possibly have faulty parts again. It would make more sense to receive replacement parts considering how small the parts I need are. There is no way for me to fix the parts without welding and cutting steel.

25 people found this helpful

I like the overall look of the bed

Comment

November 7, 2017

Size: QueenStyle Name: StandardVerified Purchase

I like the overall look of the bed, however ran into trouble during assembly. First, the bar at the foot of the bed arrived with both ends of its "feet" snapped off (see photos). Not sure if it happened during shipping or manufacturing, but I'm assuming the latter since it was well padded in the box itself and because I only found one of the two snapped off pieces actually in the box. While it doesn't affect my bed at the moment since my room is carpeted, I'm wondering if this will affect how it sits on a hardwood floor if I ever move. Second, some of the parts did not fit together seamlessly. In one instance (literally the second step in the instructions), the metal was so bent out of shape that I couldn't slide the two corner pieces together. Since this is the only bed I have, and I didn't want to go through a lengthy back and forth with the company for replacement parts, I ended up having to take a hammer to the frame to try to bend the metal back in place. It ultimately worked, but was definitely frustrating. In sum, I would've rated this full stars, if the frame had a)not had broken pieces upon arrival and b)not been difficult to assemble due to faulty parts.

24 people found this helpful

Comment

October 8, 2017

Size: QueenStyle Name: StandardVerified Purchase

Amazing bedframe, easy to assemble one person can do it, the box is heavy so be careful when moving the package, the materials are good quality, you can't ask for more cheap price, great quality and beautiful design

19 people found this helpful

very easy to put together (2 people) with very clear instructions. Looks great.

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