The product itself gets 5 stars, but experience of buying this product from Amazon gets 1 star.
THE BAD : buying from Amazon
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Generally I love buying from Amazon, but this was the biggest headache I’ve ever experienced with an online order from any retailer. The product was sold as new but showed up in a box that had clearly been opened before with old and frayed tape around the edges. The box still had the shipping label for the previous buyer on the outside. Inside, the product was clearly used and showed signs of wear. I repack everything, carry it back downstairs (it’s not light, you need two people) and Amazon coordinates for UPS to pick it up. I take a day off work to sit and wait for UPS. No one comes, but UPS tells Amazon they attempted a pick-up. I call Amazon, Amazon calls UPS, UPS calls me and they “come back” to try “again.” Frustrating and way too much work, but Amazon did correct the issue.
The saga continues when the replacement bed arrives a day later. The box looked new but upon opening and unpacking the product, the replacement product had clearly been used before. The most glaring issue is that someone used a black Sharpie to mask damage to the wood stain on all four feet of the bed. Not a good look. In fact, the Sharpie looks worse than a scratch would have. Whether it was the previous owner or Quality Control it looked really bad.
After two weeks of not having a bed and it appearing impossible to get a replacement that wasn’t used, I decided repacking the bed and dealing with carrying it down again, taking a day off again, etc just wasn’t worth it. Amazon ultimately provided an account credit but looking back it wasn’t enough to offset the headache of the first return and ending up with a used bedframe.
THE GOOD: the product itself
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Wow. I can’t say enough. I love this bedframe. It looks like it should cost twice as much. The pattern is unique and not cookie cutter. Sadly even with just a 10” mattress, pillows will likely cover most of the design on the headboard. But the fabric still looks modern and sleek.
Zinus does an amazing job making you feel special about your budget bedframe purchase. The box alone is surprisingly well designed for a bedframe. I caught several neighbors in my building ogling it, while they picked up their very sad looking bedframe boxes. Inside there’s a thoughtful and sincere welcome note from Zinus along with cute notecards to send positive vibes to friends and family. (Not necessary or related to the product but a really nice sentiment.)
As others have mentioned, everything comes neatly organized inside the headboard. While lifting the box required two people, I had no problems assembling a king size of this product by myself. The instructions are pretty clear too.
Lastly, it looks amazing. If you’ve been searching and searching and this caught your eye, it’s worth a shot. Maybe you’ll get a new one!
| Item Weight | 82.9 pounds |
|---|---|
| Product Dimensions | 79.2 x 56.7 x 43.5 inches |
| Item model number | FGPP-F |
| Is Discontinued By Manufacturer | No |
| Assembled Height | 43.1 inches |
| Assembled Width | 57.1 inches |
| Assembled Length | 79.2 inches |
| Weight | 83 Pounds |
