A piece of advice: DONT BUY ZMODO! I rarely write reviews but I’m compelled to warn potential buyers that ZMODO has the WORST customer care and the WORST product as I (and many others) have a useless BRICKED NVR after following ZMODO’s procedure and they don’t take any responsibility and don’t care about its customers. Here is what happened to me and several other customers:
WHY ZMODOs CUSTOMER CARE AND PRODUCT ARE NOT WORTH:
Before installing the cameras, I checked the NVR system and features and noticed the firmware version was outdated. I followed ZMODOs manual on page 30 and 54 (pictures attached): [...]
1. Download the updated firmware from the website on your computer. – done (from ZMODO’s website [...])
2. Place the file onto a USB drive. - done
3. Connect the USB drive to the USB port on your NVR. – done
4. Go to the General Settings menu in the Main Menu and access the Version/Upgrade page - done
5. Select "Upgrade" and wait 5-10 minutes. - done
Everything was smooth until it rebooted. After that, all I got was the screen with a “LOADING” message.
I searched the web for a solution and ended up in ZMODO’s Forum hoping that they could provide a solution. I started a new thread detailing the issue and in the same day, two other customers joined the thread, stating they had the same issue. The reply from ZMODO (Patty) was:
============
ZMODO’s response: “One of your examples for a firmware update bricking an NVR is a result of using an unsupported update method. Often we see individuals attempt to update the NVR systems using a file copied to a USB drive.”
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I questioned how come they call the firmware flashing via USB as unsupported method if:
1. This procedure is clearly described in page 30 of ZMODOs manual
2. The file is released to its customers on [...]
3. The NVR has a dedicated USB port for that and the firmware flashing is part of its own software
My messages after that were deleted, my login was deleted as well as the other customers with the same issue, my IP was also blocked so I couldn’t create another user! I was outraged by that behavior! How come ZMODO prefers to ban its customers instead of replying the message with a solution to restore/ fix its hardware!
Since I couldn’t reach them through the Forum, I questioned them why my user and everybody else with the same issue were “blacklisted” in the Forum. And the answer was:
1. We sent malicious links – SERIOUSLY??!? Since when ZMODO’s URL for its own firmware is considered a malicious link?
2. We did not engage into “constructive conversation” – SERIOUSLY?!? Just because we questioned ZMODO’s message that is not constructive? Please note, that at all times myself and two other customers that were also banned for NO REASON from ZMODOs forum were very respectful. In the end of the day, we just want the NVR fixed even though we followed ZMODOs procedure.
During the chat with “Marcela R”, it is clear that ZMODO prefers the blame game script towards its customers instead of fixing the issue:
1. First she questions why I did the upgrade and how come I did not call them first - as if we have to call Microsoft, Google for all its updates. ZMODO: We just expect that you have tested your updates before releasing it to your customers.
2. Then she says that USB flashing is not supported (which is nonsense). I ask where that is written in the manual and she cant clarify that
3. Then she says that only “online update” is supported – as if ALL NVR are connected to the internet. Many of them are stand alone… she cant clarify where that is written as well
4. Then she says that the warranty is void if I flash the new firmare – and of course cant pinpoint where that is written in the manual
5. Then she says that I was doing a downgrade and not an upgrade, and that is not supported – another nonsense as I was doing an upgrade (I have 20+ years of software developmente so I know exactly that I was doing an upgrade)
6. Then… after all the above she says that the only solution is to buy a new one!
I can understand bugs and crashes from highly integrated ecosystems such as Windows and all its hardware and software vendors but not bricking a hardware that has only a single vendor like ZMODO. They could at least test the firmware they release to its customers! So many customers are having the same issue and they don’t acknowledge it. And worse… they prefer the blame game. I wish ZMODO could be more professional towards its customers. How hard is it to write a solution on the forum or have it fixed? We followed ZMODO’s instructions and now we have a bricked hardware and it is not our fault!
Hopefully other potential buyers will choose a better brand that respects its customers and not fall into ZMODO’s rogue practices!!
Consider these available items
Zmodo SPoE Security System - 4 Channel NVR & 4 x 720p IP Cameras and 1TB Hard Drive
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Zmodo
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- Power over Ethernet makes installation easy! One network cable per camera provides both power and video signal
- High definition cameras display and record at 720p with up to 65ft of night vision
- Wide-Angle 2.8mm Lens with 81 degree view
- When motion is detected; a push notification will be sent to your mobile device where you can see a snapshot or video recording
- Access the video feed from the Meshare web client (user.meshare.com) on most browsers.
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From the manufacturer
Zmodo Security System with 4 HD 720P Indoor Outdoor Night Vision IP Camera
The Zmodo sPoE camera system is a 4 camera monitoring solution for your home or business. Setup is as simple as downloading the free Zmodo App, creating an account, and using the app to connect your system to your Internet.
Once setup, you can remotely view from anywhere with a smartphone, tablet, or PC. The NVR supports a hard drive of up to 2TB (1TB included) so that you can save up to 50 days of footage from all four cameras. Enjoy peace of mind no matter where you are and be notified when something happens with motion detection alerts that come right to your phone.
Fewer cables, better video quality!
Simplified Power over Ethernet technology gives you high-definition, digital video signal with the stability of a wired connection. One network cable connects each camera to the back of the NVR, simultaneously providing power and transmitting the video.
Mobile Snapshot Notifications
HD Video Day Night
Weatherproof Cameras
Intelligent Recording
US-based Tech Support
Download manuals, view how-to videos, and read trouble shooting articles at the official website.
US- based phone support is also available.
3 Year Manufacturer's Limited Warranty.*
*For more information you can contact the official customer service or visit the official website.
What's in the box:
- (1) 4 Channel NVR with installed 1TB Hard Drive
- (4) sPoE Cameras
- (2) 50ft Network Cables
- (2) 80ft Network Cables
- (1) 3ft Ethernet Cable
- (1) Mouse
- (1) Quick Setup Guide
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| Customer Rating | (580) | (52) | (43) | (7) | (211) |
| Price | Unavailable | $295.99 | $59.99 | $64.99 | $719.99 |
| Shipping | — | FREE Shipping on orders over $25 | FREE Shipping on orders over $25 | FREE Shipping on orders over $25 | FREE Shipping on orders over $25 |
| Sold By | — | Globaltek Electronics | xsecu | xsecu | ReolinkUSOnline |
| Item Dimensions | 10 x 10 x 7 in | 16.14 x 12.2 x 5.91 in | 4.7 x 3.6 x 3.4 in | 8.66 x 1.57 x 8.07 in | 14.49 x 11.61 x 13.98 in |
Product description
Size:4CH 4 Cameras 1TB
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Style:720P Outdoor
Product Description
Overview:This Zmodo 4-channel, 4-camera, 1TB hard drive Simplified Power over Ethernet system with digital high-performance video is easier to install then ever before. Only one cable is needed to provide video and power to each camera. Whether it's your home or business, you'll be equipped to have 4 different eyes in the sky keeping watch.Features:720p HD Cameras - With 720p color image sensors and 2.8mm lenses allow you to capture images with 720p HD resolution. IR LEDs provide night vision up to 65'. An automatic day & night mode with IR-CUT filter and auto switch makes it easy to transition between day and night images. 81 Degree diagonal field of view allows you to view a wide area.Free mobile app - Easily access the video on the Zsight app (download required) for connection with select iOS and Android devices, so you can monitor your home or business while you're on the go. The app also has push alert features to send you an alert when the cameras detect motion. Easy web interface - View live video from any web browser at user.meshare.com. Simply log in with the same account information you created on the app, and you can view your cameras on a computer without any port forwarding or IP address hassle.Advanced recording features - Optional intelligent recording mode can save space on your hard drive, recording at fewer frames per second when no motion is detected and at maximum frames per second during motion. This enables you to record longer without ever missing any action.DVR Specifications - 4-channel Simplified POE NVR - Compatible with 3.5” SATA hard drive, expandable to 4TB - DVR supports live view via smartphone (iPhone and Android), tablet, or PC - Motion-activated push notifications, email alerts - Record modes: Normal Record / Intelligent Record / Motion Detection - 1TB hard drive installedCamera Specification - 720p color sensor - 2.8mm lens - 81 Degree viewing angle - Night vision up to 65ft
Amazon.com
The cameras are inside the styrofoam packaging that helps hold the DVR in place in the box.
Customer Questions & Answers
Customer reviews
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A piece of advice: DONT BUY ZMODO - WORST CUSTOMER CARE AND (BRICKED) PRODUCT AFTER FOLLOWING THEIR FIRMWARE UPDATE PROCEDURE
Reviewed in the United States on August 26, 2016Size: 4CH 4 Cameras 1TBStyle: 720P OutdoorVerified Purchase
Reviewed in the United States on November 20, 2015
Size: 4CH 4 Cameras 1TBStyle: 720P OutdoorVerified Purchase
Deceptive response: Read closely. Seems intentional - NOTHING BUT PROBLEMS. Will never buy Zmodo again.
Reviewed in the United States on October 19, 2016Size: 4CH 4 Cameras 1TBStyle: 720P OutdoorVerified Purchase
Top international reviews
Cliente de Amazon
antonio
Reviewed in Mexico on January 28, 2017Verified Purchase
Clemente
Pésimo producto y limitado
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Cliente de Amazon
Bueno pero no excelente
Reviewed in Mexico on May 9, 2017Verified Purchase
Martin Damian
Después de 1 año dejó de funcionar
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Willow Arune
Excellent - as good as the much more expensive lines.
Reviewed in Canada on September 12, 2015Size: 4CH 4 Cameras 1TBStyle: 720P OutdoorVerified Purchase
Terence Leung
I'm not disappointed. This particular unit needs a separate hard drive
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Ricardo s
Cámara de seguridad
Reviewed in Mexico on April 6, 2017Verified Purchase
Cliente de Amazon
fallaron 2 camaras en poco tiempo
Reviewed in Mexico on July 24, 2017Verified Purchase
PAUL SALGADO
EXCELENTE PRODUCTO
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Lynn D.
candid camera!
Reviewed in Canada on February 16, 2018Verified Purchase
Maria Jose Barba Sainz
Excelente compra
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Cliente de Amazon
Gerardo Torres
Reviewed in Mexico on February 11, 2017Verified Purchase
Cliente de Amazon
Bueno pero le faltan más funciones
Reviewed in Mexico on August 10, 2017Verified Purchase
Adrian Lopez Valdes
Todo bien, llego bien, se instalo bien y jalo perfecto.
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Amazon Customer
Three Stars
Reviewed in Canada on December 29, 2016Verified Purchase
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