Top critical review
5 people found this helpful
ZocDoc is not for patients, but for doctors
on November 29, 2015
I agree with other 1 star reviewers - Zocdoc only posts positive reviews and their review of the same doctor could be complete opposite from reviews from other websites.
I posted 2 reviews about 2 doctors with my negative experience. These are the only 2 reviews I tried to post on ZocDoc. Both times, I got a call from ZocDoc customer service telling me my review did not meet their standards and will be taken down. While they apologized for my bad experience, they had no intention to have my truthful review posted. One of my reviews was about a doctor with whom I made an appointment and only found out from that doctor's office that he never works at that location. I ended up with someone else in that office and had 3 horrible visits. After my review was removed, I informed ZocDoc about the misleading information about doctor's practice location. I was told by ZocDoc that they would contact the doctor's office and have it corrected. Now it's been 4 months and after 4-5 follow up contacts with ZocDoc trying to have the misleading information corrected, that doctor is still "practicing" at that location on ZocDoc website.
I also saw some reviews about a few doctors I visited (not booked through ZocDoc) with negative experience have 5 star rating on ZocDoc. Also there are times when I made the appointment on ZocDoc, but only found out the office was closed on that day.