Alexa Communications

Alexa keeps you connected with friends and family whether you’re having a long catch-up or sharing a quick update. Voice and video calling allow you to easily stay in touch with those who matter most. You can also use Alexa as an intercom to drop in and let everyone know dinner is ready, or make an Announcement to remind the kids that it’s bedtime.
stay connected with Alexa

Get started by adding your contacts to Alexa

Connecting with friends and family is easy with Alexa. Watch this video to learn how to add a contact in the Alexa app. After you follow these simple steps, you can mark your favorite contact to reach them faster, or set up an emergency contact for when you need help.
How to add contacts:

1. Open the Alexa app.
2. Select ‘Communicate’ from the bottom navigation bar.
3. Select the contact icon in the top right corner.
4. Select the menu icon in the top right corner.
5. Select ‘Add Contact’ to add individual contacts or select ‘Import Contacts’ to enable Alexa to upload contacts from your device’s address book.

Try saying

  • "Alexa, call my family."
  • Stay in sync with Alexa group calling.
  • "Alexa, drop in on the kitchen."
  • Instantly connect to Alexa-enabled devices in your home.
  • "Alexa, call Dad."
  • Make a voice or video call, hands-free.
  • "Alexa, find my phone."
  • Link your phone and ask Alexa to call it when it’s misplaced.
  • “Alexa, announce that dinner is ready.”
  • Broadcast Announcements to your Alexa-enabled devices.

Call your favorite people, hands-free

With Alexa, you can make hands-free voice or video calls to anyone who has a supported Alexa-enabled device or the Alexa app. On Alexa-enabled devices, you can even use services like Zoom, Chime and Skype. Call up to 10 phone numbers in the US/UK/CA/MX (emergency numbers are not supported).

Add some fun to your next call with animated reactions, like hearts, laughs, or confetti. Or, use in-call effects to appear in street art, a classic painting, and more.

Group calling lets you connect with multiple people at once. You can easily create and name groups in the Alexa app.

If you have an eligible AT&T or Verizon plan, you can link your mobile number to make and receive calls on an Alexa-enabled device.
Zoom Skill
“Alexa, join my
Zoom meeting.”
Skype Skill
“Alexa, Skype Stacy.”
verizon logo
“Alexa, how do I make a Verizon call?”
AT&T skill
“Alexa, what is AT&T calling?”

Keep everyone in sync

Use Drop In to instantly check-in with others in your household. Make Drop In simple for the whole family by picking easy to remember device names like ‘kitchen’ or ‘living room.’ You can also drop in with close contacts on their Alexa-enabled devices.

Announcements allow you to broadcast a voice message on multiple Alexa-enabled devices. Call everyone to the table, or use the Alexa app to say:
“Alexa, announce I'm on my way home.”
You can even use Announcements as part of an Alexa Routine to keep your kids on schedule or remind them of their chores.

Care from anywhere

Set up permissions for Drop In to instantly connect to your loved one’s Alexa-enabled device, no matter where they are.

If you or a loved one are in need of assistance, you can say:
“Alexa, call for help.”
Alexa will call and text your designated emergency contact.
Support loved ones from afar
Fun for kids

Fun for kids

With Amazon Kids, kids can make audio or video calls to approved contacts that have the Alexa app or another Alexa-enabled device. Get started by learning about parental permissions. Please note, if you have enabled features that allow calls to emergency numbers, your child may also be able to place emergency calls. Learn more about Amazon Kids.


Q. Can Alexa call 911?
A. No, Alexa cannot place calls to 911.

Q. What accessibility features are available with Alexa Communications?
A. Alexa has accessibility options to keep everyone connected. With Alexa Captioning, you can see captions for Alexa’s responses on supported Alexa-enabled devices. With Call Captioning, Alexa can display text of what the other party is saying in near real-time during one-on-one Alexa video and audio calls and Drop In calls. Real Time Text allows you to type text that displays on the screen for both parties. Tap to Alexa lets you interact with Alexa with an on-screen keyboard or tiles.

Q. What is Drop In?
A. Drop In is an optional feature that lets you connect instantly to supported Alexa-enabled devices, like an intercom. Visit this page to learn more about Drop In.

Q. How do you set up Drop In?
A. To drop in on your household devices, first ask Alexa to drop in and she will request your permission to enable the feature. Once enabled, members of your household account will be able to drop in on household devices. To drop in on a contact with a different Amazon account, your contact must first grant you Drop In permissions using the Alexa app. You cannot control which of your contact’s Alexa-enabled devices you drop in on. Learn more about Drop In.

Q. How do I avoid audio feedback?
A. For best results while using Drop In, enable Drop In on only one device per room.

Q. How do I link Alexa with my mobile number?
A. AT&T and Verizon customers on eligible rate plans can make and receive hands-free calls on supported Alexa-enabled devices. Open the Alexa app to get started. Tap More and select Settings, then Communication. Tap on AT&T or Verizon and follow the instructions to link your account. Learn more about linking your AT&T or Verizon mobile number.
  • Describe the targeted audience segment and the context in which they’ll come upon this content
    Comms Landing page Visitors
  • What, if any, keywords need to be included?
    Verizon Number Share - Home
    Verizon calls with Alexa
Q. How do I set-up an Alexa calling group?
A. To create a calling group, open the Alexa app and select Communication. Tap the icon in the top right corner followed by “Add new” to create a group. Learn more about creating a calling group.

Q. How do I set-up in-call reactions and effects?

A. Reactions and effects are available for use in Alexa-to-Alexa video calls and drop-ins. To use reactions and effects both parties on the call must have turned on enhanced features. Open the Alexa app, select More, then select Settings. Scroll to Alexa features, then select Communications. Select Enhanced Features. Tap Enabled on or off. Learn more about reactions and effects.

Q. How do I use in-call reactions and effects?
A. During an Alexa-to-Alexa video call or drop-in, tap the smiley face or effects button in the bottom-left corner of the screen to expand the menu. Select the reaction or effect to play on all sides of the call. Reactions disappear on their own. Remove an effect using the Clear button. Learn more about reactions and effects.
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