Alexa for Hospitality

Memorable Experiences. Better Service. Just Ask.

Your guests want hospitality experiences that are personalized, and memorable. Alexa for Hospitality helps you deliver those immersive experiences, so you can delight your guests, and improve your teams’ productivity.

Alexa for Hospitality integrates seamlessly with your existing amenities and services, to become your guests’ virtual concierge. Alexa simplifies tasks for guests like playing music, ordering towels, controlling in-room temperature or lighting, finding local restaurants and attractions, calling, and even checking out. Alexa makes delivering a great customer experience simple. Just ask.

Personalize your guest experience with Alexa

Alexa becomes the hub of the room, creating a guest-centric experience through the power of their voice. Alexa provides an experience that all guests can enjoy. By just asking, guests can:

Play music by station, genre, and artist

Control in-room devices by voice

Find local business and services

Coming soon: Your guests can connect to their Amazon account, allowing them to play their favorite music and listen to Audible audiobooks.

Bring your guest services to life with Alexa

Alexa allows you to customize your hospitality experience so guests can access your services and amenities from the comfort of their room, using just their voice. Our hospitality-ready features are designed so guests can naturally engage with Alexa. Guests can just ask:

“Alexa, order room service”

"Alexa, send up two more towels"

“Alexa, call the front desk”

“Alexa, help me check out”

Empower your staff

Alexa for Hospitality transfers guests' requests for hospitality services to the right team immediately, allowing for responsive service. And by routing routine tasks - like housekeeping or room-service requests - Alexa for Hospitality enables your staff to focus on the guest interactions that matter most.

Getting Started

Getting started is easy. Alexa for Hospitality is simple to deploy and manage, and works with most hospitality software solutions.

Easy to order

Alexa for Hospitality works with Amazon Echo, Echo Plus and Echo Dot. Echo devices can be ordered in bulk through Amazon Business using the account you use to sign up for Alexa for Hospitality.

Easy to deploy and manage

With Alexa for Hospitality, you can easily provision multiple Alexa devices at the same time, and automatically connect them to your account through a centralized console. You can now manage hundreds of Alexa devices in your property with ease. Our console allows you to specify device settings like volume, check device state, and remotely reset devices to prepare for the next guest. We can even connect you with trusted solution providers to provide professional support with your implementation.

Easy to activate

Alexa has thousands of skills that you can activate for guests, creating a more personal experience. Simply select the skills that match your brands personality and add them to your guest rooms using our console.

Differentiate your property with custom skills

Want more customization to deliver a unique experience? Building custom skills is easy, and the Alexa Skills Kit provides tools, documentation, and code samples to help you get started. Create a differentiated experience by building a skill that lets guests naturally access property information, services, and amenities.

Additional Details

If you’re a guest and would like to learn more about your experience, please see our frequently asked customer questions.