my machine will not freeze the mixture after the tub in freezer for a week. its like cold milk with some ice. two different batches same results.Why?

asked on September 13, 2013

Showing 1-10 of 16 answers

we have not had that problem.however some recipes have had different consistencies.use whole milk not skim.custard based recipes come out smoother.the ice cream will get harder after placing bak in the freezer to rest.good luck
RS
· September 13, 2013
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Say friend, the problem is the freezer temperature is not low enough. You need at least 0 Deg. for the bowl to freeze up. We had the same sad faces when we first tried. Used a good thermometer and adjusted freezer temp. until 0 Deg. was reached. Might take about 24 hours to get it adjusted, but it is worth the effort. If results are not as stiff as you like, put ice cream in another container and return to freezer to make ice cream harder. Machine does make soft ice cream. We use small covered bowls. Hope this information helps. It is a good machine.
LaserBlinded
· September 13, 2013
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If you're also pouring the mixture in pre-chilled, then the machine may be shot. I got my first one of these freezers just before last Christmas. It made two batches just fine and then the freezing mechanism in the base stopped working. Cuisinart replaced the unit (I had to pay shipping both ways) so I'm giving them one more chance as it's a sweet little machine when it works. Good luck.
jeffrey c jorgenson
· September 13, 2013
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I don't take the tub out of the freezer until I'm ready to start churning the milk. Make sure all of the ingredients you need are combined and you are ready to start the freezing process before removing the tub from the freezer. Also, I have found that using a custard based recipe works better than the ones in the re… see more I don't take the tub out of the freezer until I'm ready to start churning the milk. Make sure all of the ingredients you need are combined and you are ready to start the freezing process before removing the tub from the freezer. Also, I have found that using a custard based recipe works better than the ones in the recipe book. The ones in the recipe book are healthier but the custard based icecream gives you a much firmer icecream instead of a mostly frozen icemilk. I have played around with several of the recipes and have found the ones in the book really need to be put in the freezer for a while after the amount of time indicated for churning. Also, I have found that they all need to churn longer than the recipe calls for. I hope this helps. If not, I'd contact Cuisinart and see if they'll send you a replacement tub. Maybe the liquid inside the walls of the tub isn't freezing for some reason. see less I don't take the tub out of the freezer until I'm ready to start churning the milk. Make sure all of the ingredients you need are combined and you are ready to start the freezing process before removing the tub from the freezer. Also, I have found that using a custard based recipe works better than the ones in the recipe book. The ones in the recipe book are healthier but the custard based icecream gives you a much firmer icecream instead of a mostly frozen icemilk. I have played around with several of the recipes and have found the ones in the book really need to be put in the freezer for a while after the amount of time indicated for churning. Also, I have found that they all need to churn longer than the recipe calls for. I hope this helps. If not, I'd contact Cuisinart and see if they'll send you a replacement tub. Maybe the liquid inside the walls of the tub isn't freezing for some reason.
Jessica
· September 13, 2013
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Maybe the liquid in the container isn't freezing (ahead of time, in the freezer) like it should. I'd contact Cuisinart directly.
Nanci M.
· September 14, 2013
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I had that problem when I put in a chocolate mixture that hadnt cooled enough from the stove. Realized i needed to cool it before churning! Otherwise mine has been very reliable.
Kristi B.
· November 24, 2017
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Same problem here--all I got after 30 minutes was the exact same pre-chilled liquid I put in it. And tub was frozen solid and I started the machine immediately. Used 2% milk plus cream. Disappointing.
JB
· July 29, 2015
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I know your ice cream mixure won't be solid out of the machine. You might look at your ingredient. For example, too much alcohol prevents solid freezing. Very low fat milk is icier and not as smooth as a 50% cream, 50% milk mixture. Not all the answers, but hope it helps.
Ms. C
· July 22, 2018
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I also chill the surrounding plastic cover. Then, during the churning, I have the machine top, (but not the motor part,) wrapped in a towel. Chill the mix - not it and the room, too.
Cecibon
· June 5, 2018
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I had the same problem and returned the unit. I did, however, take that "milky" mixture and froze it and it was an OK ice cream .......not how it should be made !!
Mimi Brush
· September 13, 2013
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