Well, in my case... We tried the bed in the store. At the time it seemed somewhat comfortable. Upon arrival and a couple of weeks after we realized it was way to firm. We ordered it on Amazon so we called and explained we were not happy with the bed and it was a sort of health issue. Needless to say they refunded the bed cost. They said to dispose of the bed if we wanted to. After the fact someone came to pick it up but did not realize Amazon never relayed the message we could do what we wanted with it.