Is this camera prone to E:62:10 stabilizer failures? Our company purchased over a dozen HX300 cameras and over half developed this error.

asked on January 9, 2015

Showing 1-6 of 6 answers

After 12 months of use, my HX400V developed this E:62:10 error. Of course, it started just after the 1 yr warranty expired. When I took it traveling, it always stayed by me; it was not subjected to excessive jarring or the like in a suitcase. While I can still take photos, those zoomed in are not crisp images. This is pretty pathetic considering the brand name Sony should be of better quality.
J. H.
· October 18, 2020
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Both my HX200 and HX400 have had precisely this problem/error message, and if you Google "E:62:10" you will see that many consumers report this issue with a wide range of Sony digital cameras. The stabilization function ceases to work, the camera lens grinds and shakes on startup, the image in the viewfinder takes seve… see more Both my HX200 and HX400 have had precisely this problem/error message, and if you Google "E:62:10" you will see that many consumers report this issue with a wide range of Sony digital cameras. The stabilization function ceases to work, the camera lens grinds and shakes on startup, the image in the viewfinder takes several seconds to appear (hugely frustrating) and shakes and trembles when it does. In addition, in both the HX200 and HX400, shadowing suddenly appeared at the top left and right of some images, especially (but not exclusively) those taken with a blue-sky backdrop, and some blurring was evident in the same corners of images. I am currently overseas, but my HX400 is still under warranty (unlike the HX200, which I had to throw out), and as soon as I return home it will be going into the shop for repair/replacement. The fact that you have developed this problem with over half of a given batch, and the fact that it has been reported in a wide range of other Sony cameras, suggests a major manufacturing flaw that has existed for years, and which Sony shamefully has failed to address. see less Both my HX200 and HX400 have had precisely this problem/error message, and if you Google "E:62:10" you will see that many consumers report this issue with a wide range of Sony digital cameras. The stabilization function ceases to work, the camera lens grinds and shakes on startup, the image in the viewfinder takes several seconds to appear (hugely frustrating) and shakes and trembles when it does. In addition, in both the HX200 and HX400, shadowing suddenly appeared at the top left and right of some images, especially (but not exclusively) those taken with a blue-sky backdrop, and some blurring was evident in the same corners of images. I am currently overseas, but my HX400 is still under warranty (unlike the HX200, which I had to throw out), and as soon as I return home it will be going into the shop for repair/replacement. The fact that you have developed this problem with over half of a given batch, and the fact that it has been reported in a wide range of other Sony cameras, suggests a major manufacturing flaw that has existed for years, and which Sony shamefully has failed to address.
AJ
· July 3, 2015
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Unfortunately, yes, this model is affected by the E:62.10 error. Mine developed it after about 2 years of use but still seems to work despite the annoying flashing error code. The error appears to cover several lens related issues, so people who see it may experience different degrees of failure. My stabilization feat… see more Unfortunately, yes, this model is affected by the E:62.10 error. Mine developed it after about 2 years of use but still seems to work despite the annoying flashing error code. The error appears to cover several lens related issues, so people who see it may experience different degrees of failure. My stabilization feature seems to have failed, but my lens still fully extends and retracts without any grinding, sticking or shuddering and images still appear on the LCD quickly. I can still get crisp, clear pictures but the odds decrease the more I zoom in thanks to the failed stabilization function. My research on the issue convinced me the best (and relatively easiest) solution is to replace the whole lens assembly. Tutorials exist for stripping the entire camera down--lens assembly included, and even the most obscure and small replacement parts are available--the trick is figuring out which part to get. It's a shame. There is much to love about this camera but these issues are damaging the brand. Too bad after 10+ years Sony can't find a better way to handle it. see less Unfortunately, yes, this model is affected by the E:62.10 error. Mine developed it after about 2 years of use but still seems to work despite the annoying flashing error code. The error appears to cover several lens related issues, so people who see it may experience different degrees of failure. My stabilization feature seems to have failed, but my lens still fully extends and retracts without any grinding, sticking or shuddering and images still appear on the LCD quickly. I can still get crisp, clear pictures but the odds decrease the more I zoom in thanks to the failed stabilization function. My research on the issue convinced me the best (and relatively easiest) solution is to replace the whole lens assembly. Tutorials exist for stripping the entire camera down--lens assembly included, and even the most obscure and small replacement parts are available--the trick is figuring out which part to get. It's a shame. There is much to love about this camera but these issues are damaging the brand. Too bad after 10+ years Sony can't find a better way to handle it.
Steuman
· October 13, 2018
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I have had my 400 for approximately 10 months. I've traveled to China and spent 30 days taking trains all around the country. The camera was in my big suitcase for the trip over and back so it suffered whatever abuse airline baggage handlers felt like subjecting it too. AT this point, there has been no problem with image stabilization or anything else. I love the camera and there have been 0 issues.
Coochinski
· January 10, 2015
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Don't have any problems with this product.
MARIO
· January 10, 2015
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Not so far, it's been four months of constant use!
Troy S.
· January 10, 2015
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