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My new Roku 2Xs only works with included av cable but not with HDMI cable I bought to take advantage of full 1080 HD. Suggestions?

asked on December 18, 2012

Showing 1-3 of 3 answers

Tyr another HDMI cable as sometimes these are not all made the same, they should be but not quite there.
P. M. Everett answered on December 18, 2012
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Maybe check the input select on your TV and make sure it's on the right HDMI? Or Is there any way for you to check the HDMI cable itself? I'm afraid that's the only advice I have - ours is hooked to an HDMI (3 foot length) and works beautifully.
kelly answered on December 18, 2012
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All four of my Roku 2Xs boxes are running via HDMI cable to tv. I'm sure you are not trying to run both AV and HDMI at the same time so we can rule that out. I would say it would either be a tv issue or a bad hdmi cable / or wrong type of hdmi cable. There isn't much that can be wrong as far as settings. As long as you… see more All four of my Roku 2Xs boxes are running via HDMI cable to tv. I'm sure you are not trying to run both AV and HDMI at the same time so we can rule that out. I would say it would either be a tv issue or a bad hdmi cable / or wrong type of hdmi cable. There isn't much that can be wrong as far as settings. As long as your positive that you have your HDMI cable connect to one of the HDMI ports on your tv and the Roku is powered on with either ethernet cable or wireless, I would select every HDMI port on your tv to make sure that might have been the problem. If you still can't get a roku screen then I would say there is a slight chance the Roku box is damaged. Anything I have connected to any of the four hd tv's I own I have had no issues connecting other than my Ipad which is due to the adapter not being an oem apple adapter. I get a message that it can't connect but as soon as I hit OK it connects. I would either try a different HDMI cable, or make sure the tv is set to the correct hdmi port that the Roku is plugged into then do a hard reset of the Roku box ( unplug for 1 minute then plug back in ). Last but not least, if you have someone you know that has a HD tv, I would take the roku box and try it on that tv, you should see a setup screen even though that other tv may not have a roku account. Hope this helps but usually with HDMI you will always get Video but at times there have been audio issues depending on the tv you have.
Scott see less
All four of my Roku 2Xs boxes are running via HDMI cable to tv. I'm sure you are not trying to run both AV and HDMI at the same time so we can rule that out. I would say it would either be a tv issue or a bad hdmi cable / or wrong type of hdmi cable. There isn't much that can be wrong as far as settings. As long as your positive that you have your HDMI cable connect to one of the HDMI ports on your tv and the Roku is powered on with either ethernet cable or wireless, I would select every HDMI port on your tv to make sure that might have been the problem. If you still can't get a roku screen then I would say there is a slight chance the Roku box is damaged. Anything I have connected to any of the four hd tv's I own I have had no issues connecting other than my Ipad which is due to the adapter not being an oem apple adapter. I get a message that it can't connect but as soon as I hit OK it connects. I would either try a different HDMI cable, or make sure the tv is set to the correct hdmi port that the Roku is plugged into then do a hard reset of the Roku box ( unplug for 1 minute then plug back in ). Last but not least, if you have someone you know that has a HD tv, I would take the roku box and try it on that tv, you should see a setup screen even though that other tv may not have a roku account. Hope this helps but usually with HDMI you will always get Video but at times there have been audio issues depending on the tv you have.
Scott

scottsr1950 answered on December 18, 2012
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