Customer Questions & Answers

Find answers in product info, Q&As, reviews

There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&A's Customer Reviews

Your question might be answered by sellers, manufacturers, or customers who bought this product.

Please make sure that you are posting in the form of a question.

Please enter a question.

Showing 1-10 of 1000+ questions
Sort by
  • 46
    vote

    votes
Answer:
As multiple answers have stated, no plan is required, as it records to the SD card (either continuously or only when motion is detected), and you can use their mobile or desktop app to see those recordings regardless if you have a plan or not.

Some people had problems accessing the videos when formatting the SD card… see more
As multiple answers have stated, no plan is required, as it records to the SD card (either continuously or only when motion is detected), and you can use their mobile or desktop app to see those recordings regardless if you have a plan or not.

Some people had problems accessing the videos when formatting the SD card with the camera (as opposed as formatting the SD card on your computer and inserting the SD card to the camera and start using it). To be clear, you can still access the videos recorded in the SD when you format it with the camera, but not directly on Windows / Mac, only in Linux, so it's not as straightforward, but you can still get raw access to the videos regardless on how the SD is formatted. see less
As multiple answers have stated, no plan is required, as it records to the SD card (either continuously or only when motion is detected), and you can use their mobile or desktop app to see those recordings regardless if you have a plan or not.

Some people had problems accessing the videos when formatting the SD card with the camera (as opposed as formatting the SD card on your computer and inserting the SD card to the camera and start using it). To be clear, you can still access the videos recorded in the SD when you format it with the camera, but not directly on Windows / Mac, only in Linux, so it's not as straightforward, but you can still get raw access to the videos regardless on how the SD is formatted.

yorch
· September 6, 2020
  • 15
    vote

    votes
Answer:
Continuous recording is available if you insert an SD card. Activity Detection Recording is optional in the settings. When you turn on Activity Detection Recording is turned on, you lose continuous recording, but you will get the short clips on an easy to read list to easily watch. The main way to watch the continuous … see more Continuous recording is available if you insert an SD card. Activity Detection Recording is optional in the settings. When you turn on Activity Detection Recording is turned on, you lose continuous recording, but you will get the short clips on an easy to read list to easily watch. The main way to watch the continuous recording is to tap on your live view screen and a timeline below will appear. Scroll to the time you would like to watch. see less Continuous recording is available if you insert an SD card. Activity Detection Recording is optional in the settings. When you turn on Activity Detection Recording is turned on, you lose continuous recording, but you will get the short clips on an easy to read list to easily watch. The main way to watch the continuous recording is to tap on your live view screen and a timeline below will appear. Scroll to the time you would like to watch.
Ralph C.
· November 11, 2017
  • 15
    vote

    votes
Answer:
It is an app...or website option... ie it can be hacked... anything wifi/ip can be viewed by anyone inside the company that "services" that device... you can pay for your access to view/record, but it is still viewable by the company and government agencies.
a. e.
· October 20, 2020
  • 6
    vote

    votes
Answer:
Yes, you can install multiple cameras on the same account. I have 4
Victor Gomez
· April 3, 2019
  • 5
    vote

    votes
Answer:
A QR code should pop up on the app when you go to pair the camera with your phone. The app generates that for you. It's a digitized looking box (black and white) that's the "code"
Angela R.
· January 29, 2018
  • 5
    vote

    votes
Answer:
The system will keep a 6 second clip you can download that clip to your phone .. but without the SD card or the subscription you wont get a continuous video. For piece of mind I would spend the extra money for the SD card / or subscription.
Mom's
· April 1, 2019
  • 4
    vote

    votes
Answer:
Not only can you turn on or off video but from the phone ap you can independently turn each camera on or off as well as turning on or off the blue light on the camera indicating it is recording. These individual abilities serve me well as I advise everyone that stays with me that the house is fully wired with video (7 … see more Not only can you turn on or off video but from the phone ap you can independently turn each camera on or off as well as turning on or off the blue light on the camera indicating it is recording. These individual abilities serve me well as I advise everyone that stays with me that the house is fully wired with video (7 cameras) but can assure the that I can turn off the living room camera or any other camera to provide complete confidence that they are not being recorded inappropriately. I have had the system for 14 months now as I knew I would be out of state for several months having surgery and wanted to monitor the house as well as my neighbor that watered plants. It’s amazing what a few signs (I printed a few signs to warn people at the front and rear door that they have already been covered by several cameras so going further will alert the Police and assure the. That they will be further recorded) will do in keeping basic honest people honest. Professional bad guys will be prepared and disguised to ignore the cameras and pilfer as quickly as possible and be gone before anyone arrives anyway. see less Not only can you turn on or off video but from the phone ap you can independently turn each camera on or off as well as turning on or off the blue light on the camera indicating it is recording. These individual abilities serve me well as I advise everyone that stays with me that the house is fully wired with video (7 cameras) but can assure the that I can turn off the living room camera or any other camera to provide complete confidence that they are not being recorded inappropriately. I have had the system for 14 months now as I knew I would be out of state for several months having surgery and wanted to monitor the house as well as my neighbor that watered plants. It’s amazing what a few signs (I printed a few signs to warn people at the front and rear door that they have already been covered by several cameras so going further will alert the Police and assure the. That they will be further recorded) will do in keeping basic honest people honest. Professional bad guys will be prepared and disguised to ignore the cameras and pilfer as quickly as possible and be gone before anyone arrives anyway.
Speedar
· January 21, 2019
  • 3
    vote

    votes
Answer:
See i had the same question, it advertises as wireLESS, so its going back.
Richard Bickford
· October 17, 2020
  • 1
    vote

    votes
Answer:
I'm not sure about larger packages, you can always buy multiple packages or single cameras. As far as the cloud storage, yes, it is seven days free.
toohot4thezoo
· January 31, 2019
  • 1
    vote

    votes
Answer:
Yes you can. I have cameras on two separate home on two separate wifi and can view them all on the app
Amazon Customer
· August 19, 2018