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Showing 1-10 of 282 questions
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  • 6
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Answer:
Yes, it does and it is great for draining.
Janet McLean
· February 1, 2017
  • 3
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Answer:
Thank you for contacting Step2.

Any of the umbrellas from Step2 will work. … see more
Thank you for contacting Step2.

Any of the umbrellas from Step2 will work.

Replacement parts can be ordered by calling our Customer Service team at 1-800-347-8372, Monday - Friday, 8:00 am - 11:00 am and 12:00 pm - 5:00 pm EST, please have your product close by during your call so that we may quickly assist you to answer your question, find a resolution and or provide product or part pricing and leadtime(s).

Various replacement parts can now be ordered on line. Check our website at www.Step2.com and refer to the replacement part section located at the bottom of the website page and shop parts by category or look up your product(s) pertinent replacement part choices.

Regards,

Step2 Digital Team Member see less
Thank you for contacting Step2.

Any of the umbrellas from Step2 will work.

Replacement parts can be ordered by calling our Customer Service team at 1-800-347-8372, Monday - Friday, 8:00 am - 11:00 am and 12:00 pm - 5:00 pm EST, please have your product close by during your call so that we may quickly assist you to answer your question, find a resolution and or provide product or part pricing and leadtime(s).

Various replacement parts can now be ordered on line. Check our website at www.Step2.com and refer to the replacement part section located at the bottom of the website page and shop parts by category or look up your product(s) pertinent replacement part choices.

Regards,

Step2 Digital Team Member

The Step2 Company
Manufacturer · February 1, 2018
  • 1
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    votes
Answer:
Thank you for contacting Step2.

There is no difference in the packs. … see more
Thank you for contacting Step2.

There is no difference in the packs.

The third party that are offering deluxe editions for a much higher price are fraudulent sellers. All of the accessories they claim to offer, Step2 offers at no additional charge.

Regards,
Step2 Consumer Service see less
Thank you for contacting Step2.

There is no difference in the packs.

The third party that are offering deluxe editions for a much higher price are fraudulent sellers. All of the accessories they claim to offer, Step2 offers at no additional charge.

Regards,
Step2 Consumer Service

The Step2 Company
Manufacturer · June 11, 2019
  • 0
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Answer:
No holes. We just used a power drill with a screwdriver bit to insert the screws. It would be very hard to assemble this with only a manual screwdriver. The pieces does have little indentations to show where the screws are to go.
Buckeye
· October 12, 2017
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Answer:
The bottom of this particular model is not flat and the legs are required...the unit does not sit that high off the ground...
The Step2 Company
Manufacturer · March 5, 2018
  • 0
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Answer:
Not on this order. You can purchase water toys elsewhere or other sites
ChcgoShpr2016
· March 17, 2018
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Answer:
Depends on how well they play together. My toddler really likes to be elbow deep which takes up room. If they are just playing around the perimeter and they aren’t oversized kids, probably 3. My girl is skinny but 3’3” at 2 yrs old. I bought this one because it seemed on the taller side, was hoping she won’t out gr… see more Depends on how well they play together. My toddler really likes to be elbow deep which takes up room. If they are just playing around the perimeter and they aren’t oversized kids, probably 3. My girl is skinny but 3’3” at 2 yrs old. I bought this one because it seemed on the taller side, was hoping she won’t out grow it too fast! She’s about 3 and still loves it. see less Depends on how well they play together. My toddler really likes to be elbow deep which takes up room. If they are just playing around the perimeter and they aren’t oversized kids, probably 3. My girl is skinny but 3’3” at 2 yrs old. I bought this one because it seemed on the taller side, was hoping she won’t out grow it too fast! She’s about 3 and still loves it.
Amazon Customer
· April 11, 2019
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They are very tough plastic but whether they are actually PVC - I don't think so. They obviously don't look like PVC but now that I think about it - they aren't as hard & nonpliable as PVC so no they aren't as far as I can tell. Hope this helps and just so you know, my grandson just LOVES this. It's the first thing … see more They are very tough plastic but whether they are actually PVC - I don't think so. They obviously don't look like PVC but now that I think about it - they aren't as hard & nonpliable as PVC so no they aren't as far as I can tell. Hope this helps and just so you know, my grandson just LOVES this. It's the first thing he wanted out of the garage once weather turned nice. I would recommend this to absolutely EVERYONE. see less They are very tough plastic but whether they are actually PVC - I don't think so. They obviously don't look like PVC but now that I think about it - they aren't as hard & nonpliable as PVC so no they aren't as far as I can tell. Hope this helps and just so you know, my grandson just LOVES this. It's the first thing he wanted out of the garage once weather turned nice. I would recommend this to absolutely EVERYONE.
TCinMidland
· June 7, 2018