Customer Questions & Answers

Find answers in product info, Q&As, reviews

There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&A's Customer Reviews

Your question may be answered by sellers, manufacturers, or customers who purchased this item, who are all part of the Amazon community.

Please make sure that you are posting in the form of a question.

Please enter a question.

Showing 1-10 of 327 questions
Sort by
  • 7
    vote

    votes
Answer:
The 30 is a better model. It has better suction and boundary strips. Do not listen to Wapas. The 11s is the older model. If you want connected get the 30c. If the 30 is cheaper than an 11s which it is on 11-25-18 then get it. Service from company is great. I have the 30 and did need to return it but the company took ca… see more The 30 is a better model. It has better suction and boundary strips. Do not listen to Wapas. The 11s is the older model. If you want connected get the 30c. If the 30 is cheaper than an 11s which it is on 11-25-18 then get it. Service from company is great. I have the 30 and did need to return it but the company took care of it all at their expense. The 11s is very close and has the same features and algorithms I would assume just the strips and suction are different. Same form factor (size) as well. see less The 30 is a better model. It has better suction and boundary strips. Do not listen to Wapas. The 11s is the older model. If you want connected get the 30c. If the 30 is cheaper than an 11s which it is on 11-25-18 then get it. Service from company is great. I have the 30 and did need to return it but the company took care of it all at their expense. The 11s is very close and has the same features and algorithms I would assume just the strips and suction are different. Same form factor (size) as well.
Christopher C.
· November 25, 2018
  • 5
    vote

    votes
Answer:
We have three cats, and one in particular seems to have a cloud of fur following him. I love this thing. Wife poo-poo’d the thing until somebody she respects about housecleaning raved about them. We have a small place - about 1700 feet, and I don’t have it do the bedroom ‘half’ (rugs with tassels), but I turn it loose … see more We have three cats, and one in particular seems to have a cloud of fur following him. I love this thing. Wife poo-poo’d the thing until somebody she respects about housecleaning raved about them. We have a small place - about 1700 feet, and I don’t have it do the bedroom ‘half’ (rugs with tassels), but I turn it loose once a day (small rugs no tassels else hardwood) and it fills right up with orange cat fur every time. Picks up the stray cat litter also. PS, I chose NOT to spend a hundred bucks for the privilege of cluttering up my fone with more software. All you need to do is turn the darn thing on and off. Unlike Sherman, I only have one spot it’ll get hung up. It climbs over the tiles the plants sit on, goes around the scratching post, and works its way past the sliding door track (a bit noisy when it does it, but I do NOT have to go fetch). Only stick is the 3/4” rise between the sunroom and the kitchen IF it tries to take it straight on. Even then it’ll eventually get bored, back up and run off somewhere else. Perfect? No. Great? Yes. see less We have three cats, and one in particular seems to have a cloud of fur following him. I love this thing. Wife poo-poo’d the thing until somebody she respects about housecleaning raved about them. We have a small place - about 1700 feet, and I don’t have it do the bedroom ‘half’ (rugs with tassels), but I turn it loose once a day (small rugs no tassels else hardwood) and it fills right up with orange cat fur every time. Picks up the stray cat litter also. PS, I chose NOT to spend a hundred bucks for the privilege of cluttering up my fone with more software. All you need to do is turn the darn thing on and off. Unlike Sherman, I only have one spot it’ll get hung up. It climbs over the tiles the plants sit on, goes around the scratching post, and works its way past the sliding door track (a bit noisy when it does it, but I do NOT have to go fetch). Only stick is the 3/4” rise between the sunroom and the kitchen IF it tries to take it straight on. Even then it’ll eventually get bored, back up and run off somewhere else. Perfect? No. Great? Yes.
Jer2
· June 30, 2019
  • 4
    vote

    votes
Answer:
Thank you for the question, and thanks to all the answers from other customers.
The RoboVac 30 works great on hardwood floors. Any time when you find the cleaning performance is not as good as it was, check if the dust bin is full, and clean the side brushes, the rolling brush and filters regularly.

Eufy
· January 31, 2019
  • 1
    vote

    votes
Answer:
No you just have to make sure that, is clear for her to move around without getting stuck. It really cleans great!
Charlie…
· February 28, 2019
  • 1
    vote

    votes
Answer:
I believe it ran for over an hour and a half. I am still getting a great deal of the dog hair up so I stop and empty it a bunch. I will be curious to see how it runs once I have cleaned the biggest part of our dog hair up.
Kimmy
· November 26, 2018
  • 1
    vote

    votes
Answer:
The adapter has 110-220 voltage range. You will need the pin adapter ($2-3) for whichever country you need to use it at, but you don't need voltage converter (~$20-30). I purchased it for taking it to India.
wolfy234
· January 11, 2020
  • 1
    vote

    votes
Answer:
I do not believe any of the Eufy models come with a HEPA filter.
ragedrhino
· December 1, 2018
  • 1
    vote

    votes
Answer:
I’ve never scheduled run time. I let go where it wants too and I use the remote to control it. Maybe the book has trouble shooting advice. If not, then contact the company.
Marilyn Klassen
· August 27, 2018
  • 1
    vote

    votes
Answer:
30C has a phone app that can be used remotely.
Middle Sister
· May 24, 2019
  • 1
    vote

    votes
Answer:
Only a simple daily, one time schedule is available via remote.
Rags
· July 17, 2018